We make more % in 1 month than we did in a year at Travis Credit Union in CA!…read more Tellers like Travis rock I locked myself out of my account & he did it in 2 minutes! Score! Thank you

They are absolute pricks when you call. And you have to…read moresearch their number, it is not easily available when you are on their website.

Literally, LITERALLY the worst bank you could possibly have while traveling internationally. Like,…read moreif you could think of a terrible bank, and then go on an international trip, trying to withdraw funds at every certified, legitimate ATM (attached to an actual bank),but not being able to withdraw any funds, you would have just imagined VNB. I had banked with Fauquier bank before the hostile takeover by VNB, and never, NEVER experienced the difficulties like I have with VNB. Cannot wait to switch banks, once I am home.

From the owner: Virginia National Bank opened in Charlottesville, Virginia in July 1998 with more than 900 local…read moreshareholders. As a true community bank, we not only meet the needs of our community, but we are also a part of its growth. VNB currently covers the counties of Fauquier, Prince William, Frederick, and Albermarle, and the cities of Richmond and Charlottesville. The VNB story continues to unfold. As we continue to grow, we will never lose sight of the critical ingredients to our continued success. Exceptional service begins and ends with people. That's why we say, "It's all about people...and always will be."

I don't know why they list their phone number. Nobody answers it. I tried to set an appointment…read morewith a banker but the phone and web apps don't work either. I guess I'll have to show up and hope somebody is there to help with several unauthorized charges on my account. I tried the 800 number but couldn't find anybody who spoke intelligible English

Went in this afternoon intending to make an important change to my business account. Very long term…read moreWells customer -- over twenty years. It was 2:35. The only customer service assistant heard my request and told me to wait for 30 minutes which she left the bank for a break. Are you kidding? This branch has terrible customer service, often long lines with poor teller staffing. If you're looking in Warrenton, find a better bank . . .

I went and made a deposit at p n c bank and warrants in Virginia at 9:02 am on 11/27/20. After…read moremaking my $500 deposit On my credit card I asked the lady could she write my after payment balance on my receipt as I have always gotten done with no problem. Today Laura refused to give me the person's name that I was dealing with that refuse to right the balance on the receipt so I don't know her name. Every month I go there and make my payment for my credit card the teller has always written my balance after payment on my receipt. Laura told me I won't be given you her name so therefore I couldn't add the girl's name in the complaint a corporate but long story short I'm upset at the fact I got different service then I have always received.

I have banked at this branch for 7 years. The staff has always been courteous, helpful,…read moreprofessional, knowledgeable and friendly. They always do their best to provide excellent customer service. I've worked with many banks over the past 40 years, and this is the best branch I've ever worked with. Other reviews which criticize this brand may be reacting to the fact that there are certain rules and procedures that banks must follow in order to ensure that people's money is safe and protected. That is not a problem with them branch! That is how banks safeguard our money! It can be a hassle, but the procedures are reasonable when one considers the great responsibility that branches have to prevent fraud and theft.

There was a time when these folks would have easily been a 4-star or 5-star organization; however,…read morethose days are long since gone. As others have noted, the staff is incredibly friendly and makes an effort to call customers by name. But, SCB's policies, systems, and customer service (online and via phone) have become absolutely dreadful! Their online banking system is clunky, dated, and disjointed. It has quite a few flaws and they never get around to addressing them. I gave up a long time ago on pointing out issues they have that cause problems with Quicken, as I realized I was just wasting my time. You either get no response, or something incredibly dismissive. When you click on their online BillPay system, it opens up a whole new tab. Other institutions that use the exact same BillPay system don't have this problem. And that's if you do this online. Using their BillPay system via their mobil app is virtually hopeless. It's actually easier to log into their online system on your phone and use the full website - not the mobil version - for BillPay (which is extremely painful) than it is to do it via the app. Additionally, you can't even open an account on their online system; you have to go into the office. Other institutions where you have an existing account can create one with just a click or two on their online systems. SCB needs to get their systems out of the 2000's and into the 2020's! Summit also has some of the outright most ludicrous policies with some of their accounts, too. For example, if you have an Advantage Savings account, they pay X% interest for balances under $25K. But, if you go so much as one penny over that $25K, they pay (X-Y)% - a SIGNIFICANTLY lower amount - on the ENTIRE balance. We literally saw our monthly interest go down to less than 10% of what it when we increased the balance 6-fold. That's downright criminal! And, they could not possibly care less when you bring it to their attention. Nice people, but absolutely awful to deal with! I hate big banks. That's why I like to use smaller community banks or credit unions. But, if you're in the Warrenton area, you'll be much happier with Oak View than Summit. I can guarantee this from personal experience.

One teller on a Saturday... while the guy out front's sole job is just to welcome people into the…read morefacility. Completely inefficient and waste of people's time. If your ATMs could generate more bill types I wouldn't even have to go in. Inefficient and ridiculous all around.

My sister and I had to visit the bank with our mother to deal with some things, and being that we…read morewere not fully prepared -- but Brendan, one of the branch managers was extremely helpful. He was kind, patient, and attentive and thorough, I don't know why this bank has such terrible rating! He could not have been nicer. I appreciate you very much Brendan!

I like the convenience of branches being available when traveling. The employees were nice. Any…read moretime I need a new bank card, I can go into any branch and have a card printed while I wait.

Good Credit Union to do banking business with. Always helpful when I've had a question.read more