Four stars because of your employee Jerry Ahn. I only deal with him. We came to Apple from a…read moremerge and let me tell you it wasn't an easy thing. The whole merge was painful. Jerry solved all our problems and has been awesome. Can't say enough. He is your shining star.

I would have recommended you to Apple FCU without blinking an eye, but my recent experience with…read morethem is so frustrating and very disappointing. The bill pay service with Apple was "frozen" due to some issue between their bill pay vendor and Apple FCU. I've tried to call Apple FCU, and they point to the bill pay service. I try to call the bill pay service and it's an endless path of automated messages that I cannot get through even after typing in my information several times. I've tried going to the branch who told me it was likely a scam, and they couldn't help me. Then I sent the "scam" to the Apple FCU bill pay email (because that's the only way to get a hold of them) and they tell me it's legit and the only way to resolve the issue is to call the bill pay vendor again. It's just one vendor pointing to the other and no one willing to help their customer of 20 years. My bill pay service has been frozen for close to two weeks and despite phone calls, email, bill pay message, and visiting the branch, I still have no resolution. If you were thinking of joining Apple FCU, I quickly run to another bank. That is unless you like getting the constant run around and no live people to talk to who know how to help.

My daughter is still waiting to see what Capital One has done with her direct deposit. We have…read moreconfirmation that Capital One has it in their possession, but they can't find it after over a month! Worst service I've ever experienced...I'm looking for a new bank!

Not happy with this bank - and have been unhappy w/ them for years. Even though their branches are…read moredisappearing (in the Northern Virginia region), I'm all-in with electronic banking, but their bill paying platform is stuck in the 90's. For example, you can't put a bill on auto-pay that is not a fixed dollar amount, like for credit cards we pay off each month. Also, they don't offer (require!) multi-factor authentication, such as requiring entry of a code texted to your phone. Wha?! I've been with this back since the Chevy Chase Bank days, but am now looking for a better bank that does online banking in a modern way.

I just opened up an account with Wells Fargo in Gainesville with a deposit of $13,500. Two days…read morelater I received an email saying that the funds were not available, so I immediately transferred $20,000 to cover the check from another bank, but unfortunately the transfer was done too late, when I went to Wells Fargo to explain my error they commented, that I have been banned for life. This should not be, I did everything immediately to cover the check, if I had ignored it and did nothing about it, then of course I should be banned. I have a perfect track record of never bouncing a check in over 50 years, and I have a credit score of over 820. Because of their lack of understanding, I will never bank with Wells Fargo again!

This review is for the use of the Drive Thru ATM at Wells Fargo…read more I don't bank at Wells Fargo, but I needed some cash for a trip to a local restaurant. The ATM that I normally visit is at the Sheetz in Haymarket, VA - was a few miles away (the ATM at Sheetz is also not part of where I bank). Anyhow, Wells Fargo charges a $3.00 transaction fee for using their ATM. The ATM at Sheetz in Haymarket charges a $0.00 fee for using it. Never using a Wells Fargo ATM ever again!

One teller on a Saturday... while the guy out front's sole job is just to welcome people into the…read morefacility. Completely inefficient and waste of people's time. If your ATMs could generate more bill types I wouldn't even have to go in. Inefficient and ridiculous all around.

My sister and I had to visit the bank with our mother to deal with some things, and being that we…read morewere not fully prepared -- but Brendan, one of the branch managers was extremely helpful. He was kind, patient, and attentive and thorough, I don't know why this bank has such terrible rating! He could not have been nicer. I appreciate you very much Brendan!

Don't make an appointment, they are just ignored. They then tell you sorry the employee just went…read morein with someone else (pretty sure that's why I made appointment). Then offer to make another for tomorrow. Not a chance, already made mistake of going into branch two days in a row not getting me a third time. Closing accounts. PNC has never had good customer service but this branch sealed the deal.

Don't bank here if you want your money to be protected. Our checking account got drained ($4,000)…read moreby fraudulent activity (you could see whoever was doing it just kept trying and then as the amount went down they charged smaller amounts), we got no alerts, calls, texts, emails, notifications nothing. I'm not sure they he have a fraud department. When we got a hold of someone at PNC it took a few weeks for a provisional credit and then a couple months later they reversed the provisional credit with no explanation or communication. We will NEVER bank here again and will discourage anyone and everyone we know to do the same.

I like the convenience of branches being available when traveling. The employees were nice. Any…read moretime I need a new bank card, I can go into any branch and have a card printed while I wait.

Good Credit Union to do banking business with. Always helpful when I've had a question.read more

They respond quickly and politely to member issue. If your debit card is scammed in a foreign…read morecountry, they will cover any resulting charges.

Would do 0 stars if I could!!…read more The absolute WORST lender I've ever dealt with in thirty plus years of dealing with banks. I never received anything from NWFCU until 6 weeks after they approved my loan. When I tried using my banks 'bill pay' the transaction was denied so they mailed a check. After more than 2 weeks NWFCU hasn't processed that payment check. Probably because I haven't received a payment coupon book. It takes over a month after requesting one before I'll receive it. Oh, by the way, the first person I talked with last week didn't process my request and didn't let me know this information!!

I will never return to this location, I've never had a bad Truist experience until now. Tried…read morecomplaining to 'Lisa Hobert' who is allegedly the branch manager. She was nowhere to be found.