We hired Union Street Media to create a website in 2010. We were a start-up service based business with limited capital - initially we spent about $20,000. As a service based company we explained our needs and were told that our needs would be met. Aesthetically, USM did a good job, however the back end of the site was very difficult to manage, the site was extremely slow, incompatible with certain browsers, and full of glitches. We were paying $250 a/mo for hosting and support. To say the least, it just wasn't meeting our expectations. Over the course of the next two frustrating years, we spent in excess of $10,000 struggling to make our website, and relationship with USM work. Union Street Media finally proposed to convert our site to Wordpress to solve the issues they couldn't fix. This courtesy was offered to us for free. We were told the conversion would take a couple of months - we went over the full scope of work with their team and everyone signed off on what needed to be done. A contract was signed to this effect. 8-10 months later and we were still waiting for the conversion to be completed. Finally, they sent us a mock site to review. Not only did it not solve the issues we were having, it had LESS functionality than our current website. Meanwhile, they were consistently pushing us to sign off on the new website and send it live. We sent an email to the owner of Union Street Media, Ted, expressing our frustration. He called back telling us that this whole project was taking too long and we would have to start paying Union Street Media to complete it. Not only the that, Ted explained that all of their sites were moving to Wordpress and they would no longer be able to service our website if it wasn't transitioned to wordpress within a reasonable time. In short, if we did not pay them to continue the conversion THAT THEY PROPOSED, our site would be shut down. It was hard to believe that someone would intentionally put us in such a position in order to extort additional money. After several more conversations with Ted we realized he was uncompromising and we decided to terminate our relationship with USM, and ultimately terminate our business. Towards the end of this, just as an exploratory measure, we decided to try to build a new site ourselves, using Wordpress. With no prior coding experience whatsoever, we were able to have a working mock site up in less than two weeks. Ted told us it took them over 300 hours to convert our site. Six months later, after our business is folded and we've moved on, my business partner gets a call from a collection agency telling him we owe Union Street Media $1500 - FYI it costs $3,000 for USM to make our site interactive for cell phones, ipads etc - we paid half of that and refused to pay the rest when we saw that Ted was extorting money to complete our conversion. I couldn't believe it. This is my first negative review here on Yelp and my submission to BBB will also be a first. I believe yelp and similar sites are meant to help expose these sorts of unethical business acts. On behalf of most of the USM staff we dealt with, I can say they were always pleasant to talk to and their support team was was always responsive. I think most of our initial problems stemmed from USM taking on a project they weren't capable of handling. While I am sure they are successful real estate website developers, I can't say they impressed me with our website. read more

September 2014 to February 2015, what a long saga of miscommunication, service issues, debates, etc. This company presented at conferences over the years and sounded like they knew their stuff. The fact is, I am a real estate salesperson, not a website designer. But I know customer service, and this company does not know anything about this! The fact is that my site is too slow. Visitors want to search property, and after having dozens of local "joe-users" look at the site, it takes too long to search. NOBODY will visit the site twice. How can I pay for this? I won't bore anyone with the "debates" that needed to happen on small site quirks, but their customer service was rushed, always acted bothered to deal with me, and quite frankly required me to push back several times on everything to get it taken cared of. When given the opportunity to "satisfy the client", I had to spell out some ideas for making me happy. I thought it was reasonable! They were "updating" servers in the coming week to speed the site, so I wanted my previous few months of a slow site to be credited. I would continue on with the terms starting when we had a "fast site". Nope, my account manager didn't have that authorization, so I was ignored. Like Stetson's review, I will be taking steps to fight for a portion of my $3000+ expenses thru legal means. Only caused by their infuriating restatement of a 1 year contract terms instead of fixing their crappy website design and hosting! Buyer Beware! read more

Union Street Media guided us through a complete website redesign back in 2011. They have supported us with several revisions and special projects. Very professional and responsive. PayData Workforce Solutions read more

I was a client with USM for two years and was very happy with my customer service. USM consistently made my company feel like we were a priority and were quick to respond to emails and deal with any support issues. Anna Glosser, in particular, was exceptional. I really appreciated when I emailed her asking for help that she responded immediately and even if she was stepping into a meeting or out of the office, would always give me a timeline when she would resolve the issue. And she always resolved the issue. Their weekly and/or monthly check-ins and marketing reports were great resources, too. I would recommend USM if this is a company's first website or first introduction to digital marketing and need a little bit of handholding. read more

Our relationship with Union Street Media has been superior on all levels: the service, the people we've had the privilege to work with and, most importantly, the results. This has been an outstanding period of time for Coldwell Banker Redpath with regard to website response and optimization enhancement. Our inquiries and outside communications are off the chart each and every month. read more

We worked with Union Street Media for over 10 years on our web-site. They overhauled our site and we have received rave reviews about how easy the site is to use and how beautiful it looks. The staff took the time to understand our industry and gave us great advice. We wouldn't work with anyone else! read more

I used Union Street Media when I wanted a fresh look to our website. They were a pleasure to work with then and continue to be friendly and accommodating when I contact them for support. For someone that doesn't know much about web design, I am able to easily update the site and if I have a question (and trust me, there have been many), I get the help I need in a very timely fashion. I know they focus on real estate websites but they were more than happy to help with our little retail wine store. I would recommend them again and again and do! read more

I recently launched my new website with Union Street Media. The team of professionals have been terrific to work with. They want nothing more but to make sure I am satisfied with their service and that my site is exactly what I asked for. It has been only 2 weeks since it went live and I am already receiving leads. I am so glad I decided to go with this company and looking forward to a long term partnership with them. I highly recommend Union Street Media!! read more

I've been a Union Street Media client since 2005. My online strategy is a real centerpiece of how I generate my business and how I have set myself apart from other realtors. During my time with Union Street Media I have sold over $120,000,000 in real estate. Beginning with initial site launch, then keeping up it the times with website upgrades and search engine optimization, I attribute much of my success to Union Street Media products.  As my business grew, my advisers at Union Street Media recommended how my site could help my growth.  Collaborating with Union Street Media has helped ensure that my site always offers the best and most informative search experience in my market. Sellers, especially in the luxury market, require a top of the line site to promote their property.  Support is very responsive and my contacts at Union Street Media are always a phone call or email away.  New technology isn't perfect, but this team helps me navigate being on the cutting edge while providing a usable product. I recommend them highly. read more

Yes, Union Street Media is as good as it gets. There are a million and one places that will build a custom website for you. And half of them are too big to care. The other half are one-man bands that will come and go within a few years. My business has been working with Union Street Media for a decade now. They have prompt customer support. They are consistently innovating. Their internet marketing team is a big bonus now. Overall, they are just a straight up professional organization committed to quality. read more

I have been managing websites developed, hosted and supported by Union Street Media for over 10 years. The design and development process is smooth and very cooperative. Somehow the designers at USM capture the sense of the business and produce a product true to the mission and business. The websites I have worked on include schools, camps and foundations, so there is great variation. Once the sites have been up and running the support process is excellent. Support tickets are usually completed and closed within 24 hours. read more

Couldn't be happier with my new web site design. Union Street Media did a fantastic job, the look and functionality of the site are top notch, as are the folks at USM. Truthfully, when Peter DiFonzo from USM first contacted me I was skeptical and reluctant. About two years ago I paid to have a new site built, and I was hesitant to pay to go through a entire new design. However, Peter showed me that my then current IDX search was framed in, so whenever buyers would do property searches, I was not getting credit for them on Google. I thought WordPress was the way to go back then, but Peter showed me why this is not the case. The USM design is superior and I also opted in for additional demographic data and some other awesome options. So after some convincing I bought in to what Peter was telling me and he was right on. My new site analytics shows it is taking off. I highly recommend Union Street media to anyone looking for a superb looking and functional real estate web site. read more

We are a Sotheby's International Realty (SIR) office with 2 locations on Cape Cod. Our digital presence was...not strong. SIR is the strongest brand in real estate, with very specific brand requirements. After extensive review of a dozen vendors, we selected Union Street Media (USM). USM listened to our needs, examined our situation, and developed a proposal to satisfy all our requirements. Their responsiveness has been stellar. Mid-project, when we realized that we needed two stand-alone sites instead of one, they handled the shift with calm professionalism. USM is a great fit for our business. They offer a complete solution, from site design to dynamic re-targeting. When I visited their office, I could tell that they really cared about our success. Like our SIR brand, I am confident that USM will never hold us back, but help us move forward as the real estate landscape continues to change and evolve. read more