I've spent thousands here, got locked into a contract and have received zero new business since signing with this company. I don't even know if they are running my ads. It appears that they are just taking my money. I strongly advise against working with PPL Labs. read more

These guys are crooks, and liars. I worked with vince and he simply doesn't do what he says he's going to do. They create ads that they want you to have, not what you asked for. Stay far away from these guys if you don't want a headache and wasted time. read more

I have nothing but great things to say about PPL Labs. So happy I made the decision to have them build us a new website! It should be up in a day or so - www.powerhousekickboxing.com Our website is very complicated and involved - has to be integrated with our client management software, with our marketing software, has to give the ability to pay and to schedule classes and private appointments. It also gives me a great peace of mind knowing that I will have these guys watching my back as far as monthly changes, updates and improvements. As a business owner, I am too busy and believe that some things are best left to a professional, and here I know that PPL Labs are only a phone call or email away, and will take care of any changes I need to make. Definitely a relief after having to do all that myself and wasting my valuable time. As far as dealing with them - they are very professional, friendly, timely, organised, knowledgeable and most importantly deliver a great product! Feels good to be able to trust their expertise and experience when I am at a crossroad and not sure what decision to make. read more

I am impressed at the level of customer service PPL provides. As a busy CMT and mom, I do not have time to research SEO strategies, keep up with Google changes, and maintain my website. The team at PPL follows through on everything. Good communication, resolving problems, and educating me about how to maximize my website. Thank you PPLLabs! read more

Truly the biggest scam I have ever been a part of. All of their positive reviews are likely from friends or themselves. PPL over sold what they could do. They charge about 1000$ a month. Vince was absolutely the worst and least responsive person ever. He is mentioned on many reviews here. After I was finally fed up I wanted to cancel my contract. Because they put up ads that made no sense ( I took a screen shot of many of them) they take forever to get back! And truly know nothing about marketing. Anyways when I went to cancel in November I got another Gem named Noah. Who agreed they would not charge me anymore and as of March something the site would be taken down. I checked my CC statements last month and they have been billing me the whole time!!! I Am currently speaking with lawyers as this company over sold over promised and is truly a scam. Not only were 0 sales generated via the website and their horrific child like marketing ads on Facebook, but they amount of time wasted and potential money lost is something you can't make up. I have all emails and request and failures documented. If they try to take this review down I will call yelp myself. Stay away from these guys. They will likely change their name soon and start over. read more

UPDATE: PPL labs emailed me and told me they would give me $1000 credit or $200 back, and had some passive aggressive words for me about how their marketing works "especially well for businesses that have a good sales process in place and a well-priced and good service". They also pointed me to the reviews that they have on their website, which of course, are curated by them, and are completely useless. All of this was only after I called my CC company and explained how poor PPL's service was, and they issued a chargeback for the final month. I told PPL that I'd gladly take $1000 back [since they seem to think their service is so amazing]. That was on 28 May, but I have not heard a response from them since. So. Bad. _______ (old review follows)_______ Looks like PPL labs has changed their name - this is likely due to such a horrific track record that they needed to rebrand. I hired PPL labs at the end of my 4th year of business because I do not know how to do marketing or advertising, and neither do they. The email that I wrote to PPL describing their uselessness was so lengthy that I am sure it will not fit in this text box. I am going to defang the link, you will have to edit out the brackets. I am also removing names for privacy of the particular employees - although all of them, and the CEO, Jim Z, have received this email. The email subject was "What a ride. What a terrible, terrible ride." email body: Using pastebin pastebin[.]com/P8uLMVb1 I emailed this to them originally on May 8th, and then again on the 21st. no response from anyone. Today, on the 27th of May, still no response. If I had to narrow PPL labs down to a few words, I would say: Immature, pitiful, unprofessional, useless. What a waste of time. read more

We have doubled our revenue since last year at this time. PPL Labs is the 3rd marketing company we have tried...I wish they were the first.

This guys are thiefs! I asked them to develop my website and when I decided to move it into my own hosting they wouldn't give me access to the ftp of MY OWN site instead I got and xml file from them that didn't work. They didn't answer my phone calls afterwards. This company is a joke! DO NOT FALL FOR THIS THIEFTS! read more

ppllabs.com ppls labs ppl dental Iabs RIP OFF. Signed up with PPL Labs in July 2018. I own a dental clinic. I have been running Facebook ads and google ads for years now and needed to hire a marketing agency to manage my accounts. I hired them to optimize my current campaigns but instead they created brand new campaigns from scratch as if I have never advertised on google or facebook before and their campaigns were just overlappings my current campaigns audiences so they were competing with each other. For you business owners out there that dont know anything about marketing this means they pretty much wasted my money by doing this. I signed up for both Facebook and Google. Guess what, they logged into my google account for the very first time at the beginning of my 3rd month but charged me for 3 months before logging into it once to conduct any task.....so in other words I paid them for 2 months without them doing 1 thing with google for my campaigns. RIP OFF Here is the complaint I have submitted to them and with this they only wanted to refund 50% of my money and give me credit for a few months as if I really want to keep them. Not only did they waste my money but they also wasted my time and time is more valuable than the money so I lost a whopping $4,000.00+ with them plus 90 days! FIRST PAYMENT DATE: 7/24 PAYMENTS MADE 7/24, 8/24, 9/24 $1390/MTH FOR GRAND TOTAL OF $4,170.00. We were charged $695/mth for each facebook and google for a total of $1390/mth FIRST ACTIONS: Google first time PPL ever even logged in was on 9/24/18. I paid them originally on 7/24. They charged me $695/mth for two full months before they even logged in to my account. FB AD SPEND TOTAL AS OF 10/21/18: GRAND TOTAL: $703.75 AVERAGE OF $234.58/mth GOOGLE AD SPEND TOTAL AS OF 10/21/18 GRAND TOTAL: $9.67 AVERAGE: $3.22 MTH GOOGLE REFUND REQUEST REASONING: They spent $9.67 in ads and built a campaign on 9/24/18, this was the same day that they logged into my google account for the very first time according to the change history in my google account. I feel i should get 100% refund for $695 x 3 months anyways for this deal. Google was a wash. Google refund request total $2,085.00 Im wondering why I was being charged 2 months for google when ppl labs didnt even log in to my account to do any task for 2 full months after signing up. FACEBOOK REFUND REQUEST REASONING: To this day they still have not provided me with a data report of all my previous campaign data. This was requested on our initial call so we can then take that data and then provide recommendations to me regarding optimizing my current voucher campaign. They spent an avg of $234 mth on ad spend. This is an insignificant amountconsidering I was already spending $120/day and over 8k mth between google and fb. Original strategy was to come in and optimize my existing campaign, run data reports to see where I was wasting money and recommend changes for optimization. Then after we optimize the existing voucher campaign (i.e. run reports and remove non converting/engaging/etc demographics and remove already converted leads from the audience) by optimizing audience demographics, updating amount of ads with different variations for this specific campaign would save me money pretty instantly and most likely would have boosted many varients of this ad. After optimizing campaign. I wanted like to create remarketing campaigns based on the data of my voucher campaign. I.e. create a campaign remarketing to people that have engaged with my voucher campaign, anyone that has not already converted from the voucher campaign, remarketing campaign targeting my existing customer database, engagement, web visitors ,my list of leads that never booked, etc. I also wanted to verify that my FB pixels are working properly. So I had Vince send me the conversion pixel and he clearly sent me the page view pixel which you would place on various website pages but i needed the conversion pixel that goes on the conversion/thank you page that customers go to after they enter their information from the "page view" page.....The fact that he did not even know the difference between the different pixels started to scare me actually. One I never got the report I asked for since day 1 and never got the campaign optimization, really got nothing that was initially talked about. They treated me like a brand new company that hadnt been advertising for years already on both facebook and google. They were suppose to use all my data to their advantage. I should have been their easiest client due to the fact that they dont have to start from scratch, they dont have to start a clean slate since they already have an established client advertising. I had told them many times from the beginning that I need to approve anything and everything before its launched and I found out they launched many things without approval. They even sent traffic to my homepage instead of landing page I had set up read more

My business has gone through countless web designer and marketing companies. It was not until just last year I was introduced to PPL Labs. They have grown my Boot Camp (Fitness) business beyond what I could have imagined. I am #1 on Google relevant searches because of the work and dedication they have put into my site. Kelsey and Eugene (who I mainly work with) are the most patient people I know. I am not that savvy with social media or the internet in itself. However these two take the the time and explain everything to me. Michael Tedford Tampa Fitness Boot Camp - By True Grit Fit read more

After contacting them a second time directly, they were more prompt about the refund on the extra charge. They will be refunding me asap. They apologized for the misunderstanding. read more

Our company used PPL Labs to build and host our website. First off, the website looks horrible. I could have created one of way better quality, by simply using Wix. Not only was the overall look terrible, but the links didn't even link to anything. They obviously didn't care to do a thoural check to see if everything was functioning as it should. Furthermore, when we wanted to do some work on the website ourselves, we noticed that we didn't have admin access to do everything we wanted to do, in our own website! We then contacted them several times to get the admin access, which we should of had from the very beginning, they kept ignoring us because they knew what we wanted, and they knew they were never going to give us admin access. At first they tried to tell us we had it, and when that didn't work, because we were totally aware that we didn't have it, they finally said it was standard practice of theirs, that they do not give admin access to you. I'm still shocked by this and do not understand how they can keep such information as it is our website. It was such a headache dealing with all their dishonesty we decided to build a brand new website, and just chalk all that time and money up as a loss. I DO NOT recommend them ever!!! Horrible service ALL the way around. read more

PPL has been a life-saver. As an entrepreneur in health and wellness website design is not my strength. PPL has created a mobile compatible consumer friendly website that looks and feels top of the line. With 70% of traffic now coming from mobile devices our ability as a company to reach the next level hinges on a quality website, and PPL was able to provide that. I would recommend PPL to any entrepreneur that needs a professional website for their business. read more

After deciding to terminate their services for my business, the transition of my website back to my original platform was poorly handled. My site was literally shutdown for days and it took me a week going between Square Space and my domain host to solve the problem. My website was fully buildt when I handed it over to them to manage. Every change, uploads, blog posts in the time I was with them was no longer on my site, once I got my site back up and running. Now I have to practically update my website again...granted I paid monthly for services and the updates I provided. Talk about a bad break up! Don't waste your hard earned money with this company. read more

This is my most negative experience I've had with a web designer..they do not perform their promise and charge what they do not complete with absolutely terrible customer service! BEWARE!!! If you want poor service and no follow-thru...then contact this company.. They promised a refund because they did not complete the service and then reneged on it.... Work with them at your own risk people!! read more

I used PPL Labs last year for my business and was not pleased at all. If you have a problem it takes days for them to respond. You then have to set an appointment time with them to go over your problems in which they might fix 3 out of 8 issues until they collect another payment. That is if they call you on the appointment time. I was also told that they would create me a quick website temporary and within months would have a brand new design created right away. We never got passed the temporary because they never completed the initial issues. I had numerous issues with links not going to the right place, staff members bios not coming up when clicking on link, lines through the pages, and numerous other items that lasted over 8 months that never got repaired. I dropped them and ask for my money back and they completely ignored me. By the way this is the first review I have ever done of any business. If you have a business that needs immediate assistance or your business relies on your website's income. I do not suggest these guys!!! read more