Saturday May 23rd a friend & I visited the Drive-thru location. Since this location on Commonwealth…read morehas been open, I have failed to go into the estab- lishment. My visit yesterday was a very PLEASANT experience. If U too have never gone into this location, it would be well worth your visit. Seeing all the fresh pastries & ice cream displayed gives a much needed boost!! Stop by S O O N

Pastries were delicious, especially the cheesecake bars. My husband got cranberry orange, and I got…read morecaramel apple. This place was busy! Right before Christmas rush, we were picking up some cakes for holiday gatherings. Took awhile for staff to find our pre-orders in the cooler. Lemon cake was my favorite over the strawberry but both were delicious! We did stay, but there looked to be plenty of seating for a cozy cafe place to relax.

Can't beat the location right downtown, and even better, they have the friendliest staff! They…read morealways seem to go above and beyond our expectations, and you can tell they enjoy their jobs and care about what they are making. Try the pizza bagel!

Bagel was good, but could have been toasted more as it was barely toasted and doughy. Latte was not…read moregood, tasted like milk with a hint of coffee, but it's a bagel shop, not a coffee shop.

I have to say, I really do love their cookies. They look similar to Crumbl's, but they're not…read morenearly as crazy sweet, which I like. My only complaints are the prices and the availability. At $4.50 a cookie (and some flavors are an extra $2), they're pretty expensive for this area. They also say they change flavors every Friday, but when I checked for three weeks, most of the flavors stayed the same. The biggest issue is that they keep "selling out" so early. One time I went around noon, and they were already out of 3 or 4 flavors. Another customer had driven over an hour for a certain cookie and was disappointed it was gone. I went back another day around 3 p.m., and they were sold out of about half the menu again. If you're charging premium prices, you really shouldn't be out of so many flavors that early. Crumbl seems to keep all their flavors available all day, so I wish they could do the same. (I looked last night to order for today and even on their website about half of the cookies are already sold out... What's the deal with that)

Cookies seem underdone and suuuper sweet, and they are ridiculously overpriced. They also have a…read moregrainy texture? Interior of the store feels like a blindly white void. If I were Mike Teavee, I would not be leaving the place as large as I entered it. Y'know what I'm sayin'? You order and pay on the side of the store with an iPad. Very self-service. And while I'm not against self-service, it feels very disconnected from the people there and just sort of...cold? Even convoluted? Perhaps a mite pretentious when combined with the stuffy bright-white atmosphere? Compare to Great Clips, which combines personable service with smart tech solutions. Compare with Great American Cookie which is just so much more straightforward overall. GAC's customer service model is great for customers of all kinds. Here at Crave, I don't want to walk up to someone and have them point me to a tablet in the corner away from the entrance. Simplify! Everyone there was just doing their job, and I hold nothing against the fine people running the establishment. But the people working there deserve a better place with more satisfying food. The people eating from there deserve better for the prices.

Service was good but the cookie was better!! Gone there several times we'll be back!!read more

I like Crumb cookie and buy it so often that I get free cookies sometimes. We came on the day that…read moreeveryone gets a free cookie. The girl who works there obviously hates her job.. maybe she should work somewhere else. She was very grumpy. I said I wanted to get the free cookies but didn't see it in the app how to add it. She said she had to do it. I also ordered an the chocolate tart. I told her that my bf just wanted the free cookie. She scoffed, so he ordered another item. A lady came in after us saying she just wanted the free cookie and thats it. The employee had such a rotten attitude towards her. Um hello, she is still getting paid to do her job and its the CEO's decision to give everyone a free cookie. I wont be back to this location. PLUS, there was a hair in my tart as shown in picture.

On a trip going through southern Virginia, I stopped at this place to get a half dozen donuts. The…read moreservice was very friendly and the assorted donuts were delicious. Beats Dunkin' and KK! It's a drive through only so no place to sit and can't go inside. When I am in the area again, I sure will make this a stop!

The coffee is good, but they falsely advertise pricing. They have been made aware multiple times…read moreand continue to do so. The price on their menu is not what they try to charge you. The menu clearly states $4.75 for a latte with two flavors, when you get to the window, they try to charge you $5.50. This is a violation of federal law under 16 CFR part 464.

Wei am satisfied with the food and service of the staff and management the meals are good and the…read morefood is always good here. I will always come back.. we adore the place

I have been a fan of these items made by the wonderful staff at appy Trail bites since the early…read moredays and will continue to support them as their products speak for themselves. It's home made taste and professional packaging is the best of both worlds in one convenient place. If your stressing give 'em a try, in-laws over for a long weekend give 'em a try, sore from your latest training session or hike give 'em a try, work got your anxiety through the roof give 'em try, having a great day and want it to be an amazing day give 'em a try. As you can see appy trail bites can help you get through this crazy world one bite at a time!