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    Unique Granite & Marble

    3.4 (7 reviews)
    Closed Closed
    Updated 2 months ago

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    Services - Unique Granite & Marble

    Countertop installation

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    Tri-State Countertops

    Tri-State Countertops

    3.3
    (3 reviews)

    Call me "old school," however, I still value Customer Service. Especially when a business is…read moreseeking new customers who will spend over $5k. This review is not about their selection of countertops. Rather a call I received the day after my visit from a man who works for them. I told him the sample I brought home was not cream, but white. I had decided to go with one of their competitors, and as I began to explain why...he was talking over me, not listening to a word I was saying. In a louder voice, I said, "This is one of the problems....Customer Service". Guess what....he hung up on me! I'm a 75-year-old woman, simply updating my kitchen. I chose another company that I feel not only offered a superior product at a lower price. But it was "one stop shopping". Their Customer Service is top-notch. I felt listened to and like they valued me as a customer. Unlike with Tri-State, I wasn't going to have to go shopping and buy my own sink or hire a plumber. If you are doing a new build or you have a contractor who will handle these details for you...Then Tri-state may be the company for you.

    Chose to buy from Tri-State countertops after I met with Cindy Heep in the Owensboro store…read more Initially my choice was too pricey for me and I continued to shop elsewhere. But Cindy reached out to me and said she was going to find me another Option that I would love and fit my budget. And she did just that! Cindy was a fantastic sales rep. She kept me very informed about my measurement date and what I needed to do to prepare for that appointment. Then I found out that Cindy had been dismissed from TSCountertops. I was shocked. Cindy is a fantastic asset to TSCountertops. It's rare to find such a driven employee. Regardless, I completed my purchase and my new quartz countertops were installed by two long time installers. They did a fine job with my countertops. The fit was snug and extremely well cut. Overall, I am happy with my countertops. However, if it hadn't been for Cindy I would have bought elsewhere. Someone will be lucky to get Cindy as an employee. Thanks, Rita Hodges

    Fonner Flooring

    Fonner Flooring

    3.0
    (2 reviews)

    The flooring we had installed is glue-down over slab. To address the other review on here: I DAPed…read moremy own baseboards. Not everyone is able to do so, I get that. I am sorry they had a bad experience. Mike and crew communicated with us very well. Also, they were fitting us in between other jobs, working in 110-115 degree temperatures with horrible humidity and frequent downpours. They were extra careful with our property and had laid down pieces of the old, removed carpeting so as not to track mud into the house. Four days later and I am almost tempted to keep this house instead of selling it, it looks that good!

    Timelines were not followed, communication was subpar and he gave constant excuses as to why he…read morecouldn't show up. The real problems came after I paid for the service. There were two areas in my upstairs where he laid flooring that he had put a "patch" on the subfloor. Both areas started bubbling up about two weeks after installation. I called and told him and he said it was definitely not from the patching, even though those were the only two areas with issues. He then proceeded to blame me, saying I asked for the subfloor to not be fixed. What really happened is that he assured me that patching the subfloor would take care of the issues, and I trusted him as a professional. He then told me that if I wanted to have it fixed I would have to pay full labor. Also, I paid an extra $100 for him to patch/dap my baseboards on the first floor. He didn't finish the job after I paid and never returned my calls to finish the baseboards or attempt to work with me on correcting his shoddy workmanship.

    Unique Granite & Marble - countertopinstall - Updated August 2026

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