I'm not one to write reviews, but this is an exception. When the exact style sunglasses I wanted…read morewere unavailable, the manager Denis Carvajal went above and beyond to locate the exact one for me. He communicated with me during his search process to give me updates. He was knowledgeable and his customer service is top notch!

HIGHLY annoyed. The mall opens at 11AM. Arrived at noon to pick up an order I placed, and this…read morelocation was dark. Pitch black. No activity. No signage to advise customers of hours. I called the number listed on google - nothing. I called the mall and a rep informed that another location was around the corner near Lush. The sales rep at their second location stated that my order was at the other store. To sum it up in a nutshell, there was nothing she could do. Luckily, I work in the area so I can return later but it's still a major inconvenience nonetheless.

Kind, welcoming, great experience here! Can't wait to make this my new annual optometrist.read more

The progressive workstation reading glasses for $570 is a salespitch scam. I should have read these…read moreone star reviews before going here. Customer service is terrible, they do not listen to the patron and are only interested in selling people the most expensive thing they can.

Milan listened to what I needed and my concerns as I've had issues in the past…read more I absolutely loved my time at this location, the staff were kind and we had a good time finding the right frames. Milan was kind, open to listening and had amazing suggestions! I was treated like a friend and it made my day. I would definitely come back to this location for Milan and the teams amazing service.

Customer service when I shopped was excellent. The delivery service the factory is using in the…read moreAnnapolis area is terrible. OnTrac has years and over 4,000 one star reviews. Maybe you folks should pick a different vendor- and check on Yelp and Google before you use them? They claim they attempted delivery twice; first said it was a bad address, but it matches my address where Amazon delivers all the time. The second time they said the office was closed, but it's a sales office that was open and staffed when I got the delivery failure text. You cannot call a human at OnTrac and their AI "assistant" did nothing more than raise my blood pressure, continuously looping me back around. OnTrac is now threatening to cancel my delivery. I asked about re-routing my delivery to this store, but was told that just wasn't possible. A shame... I hope I can get my prescription sunglasses!

This place is awesome!!!! People are amazing, Doctor is incredible I'm just so lucky that I found…read morethem.

Panoptic is the only place I'll go for my eyes and only place I'll take my kids. Dr. Koon is very…read moreknowledgeable and her staff is super friendly. There's no gimics, no sales tactics and they stick to the facts. My son (7) doesn't mind going to the eye doctor now because she's so kid friendly.

Great selection of glasses. Service from the eye exam to processing and payment has consistently…read morebeen excellent. The team goes above and beyond to provide quality service. I began coming here in 2019 as a family of 6 and growing kids; the staff has been patient and caring. I cannot praise them enough. If you have kids, get the warranty; it's worth it. I am grateful to have coverage, I cannot speak on prices without insurance, but they always seem to be running 50% off or BOGO promos. Fully recommend!

My recent visit to Visionworks was incredibly frustrating. When I arrived to shop for glasses, an…read moreassociate acknowledged me but remained seated across the sales floor, watching videos on her phone and wearing a Bluetooth earpiece that played music audibly throughout our entire interaction...including the purchase. It felt like a clear signal that helping customers wasn't her priority. I browsed on my own, found a pair of glasses, and had to approach her to start the purchase. When I asked if there were other models in the same brand, she said she could only look them up if I had the SKU number. It felt more like I was interrupting her than being helped. About a week later, I came back to pick up the glasses after getting a pickup notification. When I entered, a different associate asked what I needed, and I said I was there for pickup. She told me to wait off to the side and I did. Then, another man walked in after me asking about available frames. Instead of finishing my pickup, she began helping him...searching the system and eventually chatting with him casually while checking her phone. I was left waiting, completely ignored, for over 15 minutes. When she finally brought my glasses over, she simply said, "They're already paid for, so you can leave when you want." I asked if they could tighten my old pair of glasses. She said yes just bring in the old pair and we can fix them. I then told her that I had the old pair with me and she simply said, "Not today." No explanation. The store was not busy, and there were still three hours until closing. When I asked again, if she could fix them today to save me a trip coming back, she simply repeated, "Not today." I said, Ok and walked out confused and honestly a little stunned. It wasn't just unhelpful -- it felt pointed. I can't say for sure why I was treated so dismissively, but when someone else walks in after you and receives full attention while you're made to wait without cause, it's hard not to wonder if bias played a role. I was given no other explanation. I get that the abhorrent behavior of our president has everyone on edge but that's still not a good excuse. This experience made me feel like my time and my business didn't matter. I won't be returning, and I would strongly caution others before doing business at this location.

The eye physician was great good conversation in between examinations. Front desk service was good…read moreoverall clean inside. They worked very hard to get my glasses to me after several delays they kept me informed about the situation overall outstanding job.

Based on our experience, including repeated errors in processing our insurance, inaccurate…read moreinformation about what was included at the time of purchase, and the incorrect submission of our neurodiverse child's specialized lens order, I CANNOT recommend MyEyeD at 6804 Race Track Rd, Bowie, MD 20715. Most concerning was the office's response after acknowledging that an employee had entered the order incorrectly. Rather than taking accountability and correcting the mistake, we were told that we would be required to pay the additional difference in cost to receive the lenses we had originally requested and believed we had already paid for when we ordered the glasses. Mistakes can happen. However, customers should be able to expect accurate information, properly processed orders, and a fair resolution when an office acknowledges that an error was made on its end.

Vinette was such a pleasure to work with. She made the process quick and easy while she was also…read moreknowledgeable.

I was able to book a day of appointment for an eye & contacts exam. My optometrist, Dr. Miller was…read morevery kind and knowledgeable when it came to me asking questions. I had a great experience with the team as I was greeted upon entering. Even though, I didn't purchase any glasses I did leave with more contacts. I would recommend.

Love the shoes. Great customer service and tha ladies do amazing live shows. Will definitely buy…read morefrom this store again.

This was my first time ever attempting to sell items through a consignment shop, and while it…read moredidn't quite work out for me this round, I still walked away feeling very positive about the experience. The owners were incredibly professional and took the time to walk me through the entire process, which I truly appreciated as a first-timer. Because of the value of my items, they were also kind enough to return everything to me after about 60 days, which I found to be very thoughtful and fair. Although my focus this visit was selling and not purchasing, I can't ignore how great their selection is -- they have some really nice pieces. I also love that they use Facebook Live to promote items and that they operate two locations. And as a women-owned, Black-owned business, that's an even bigger reason for me to continue supporting them. I plan to try consigning again next season once I go through my wardrobe and decide what I'd like to bring in, and on my next visit I'll definitely be shopping too. I highly recommend checking them out -- whether you're buying, selling, or both.