I'm not one to write reviews, but this is an exception. When the exact style sunglasses I wanted…read morewere unavailable, the manager Denis Carvajal went above and beyond to locate the exact one for me. He communicated with me during his search process to give me updates. He was knowledgeable and his customer service is top notch!

HIGHLY annoyed. The mall opens at 11AM. Arrived at noon to pick up an order I placed, and this…read morelocation was dark. Pitch black. No activity. No signage to advise customers of hours. I called the number listed on google - nothing. I called the mall and a rep informed that another location was around the corner near Lush. The sales rep at their second location stated that my order was at the other store. To sum it up in a nutshell, there was nothing she could do. Luckily, I work in the area so I can return later but it's still a major inconvenience nonetheless.

Kind, welcoming, great experience here! Can't wait to make this my new annual optometrist.read more

great staff and very helpful. Allison was phenomenal, very informative and knowledgeable. will…read moredefinitely be coming back!

Milan listened to what I needed and my concerns as I've had issues in the past…read more I absolutely loved my time at this location, the staff were kind and we had a good time finding the right frames. Milan was kind, open to listening and had amazing suggestions! I was treated like a friend and it made my day. I would definitely come back to this location for Milan and the teams amazing service.

Ah - if only the ability to give zero stars. - Completely…read moremisled on what the cost of eye exam was. Basically things that weren't covered by insurance I was told were required, and only upon checkout did I find out they were optional. - When time came to order up glasses / contacts - was quoted pricing without my insurance. When I asked about cost with insurance, I got a dumbfounded look. "Insurance, can you apply my insurance against that cost?" "OH! yeah, let me do that." They had also pitched me an ongoing offer on contacts. But then the person checking me out couldn't figure out how to apply it, and instead handed me the flyer and told me to try to do it myself on the website. Well shocker, I did it - but then they wouldn't honor the discount because that was a 'Website special.' Never - NEVER again will I visit. Complete hacks.

This place is awesome!!!! People are amazing, Doctor is incredible I'm just so lucky that I found…read morethem.

Panoptic is the only place I'll go for my eyes and only place I'll take my kids. Dr. Koon is very…read moreknowledgeable and her staff is super friendly. There's no gimics, no sales tactics and they stick to the facts. My son (7) doesn't mind going to the eye doctor now because she's so kid friendly.

Great selection of glasses. Service from the eye exam to processing and payment has consistently…read morebeen excellent. The team goes above and beyond to provide quality service. I began coming here in 2019 as a family of 6 and growing kids; the staff has been patient and caring. I cannot praise them enough. If you have kids, get the warranty; it's worth it. I am grateful to have coverage, I cannot speak on prices without insurance, but they always seem to be running 50% off or BOGO promos. Fully recommend!

My recent visit to Visionworks was incredibly frustrating. When I arrived to shop for glasses, an…read moreassociate acknowledged me but remained seated across the sales floor, watching videos on her phone and wearing a Bluetooth earpiece that played music audibly throughout our entire interaction...including the purchase. It felt like a clear signal that helping customers wasn't her priority. I browsed on my own, found a pair of glasses, and had to approach her to start the purchase. When I asked if there were other models in the same brand, she said she could only look them up if I had the SKU number. It felt more like I was interrupting her than being helped. About a week later, I came back to pick up the glasses after getting a pickup notification. When I entered, a different associate asked what I needed, and I said I was there for pickup. She told me to wait off to the side and I did. Then, another man walked in after me asking about available frames. Instead of finishing my pickup, she began helping him...searching the system and eventually chatting with him casually while checking her phone. I was left waiting, completely ignored, for over 15 minutes. When she finally brought my glasses over, she simply said, "They're already paid for, so you can leave when you want." I asked if they could tighten my old pair of glasses. She said yes just bring in the old pair and we can fix them. I then told her that I had the old pair with me and she simply said, "Not today." No explanation. The store was not busy, and there were still three hours until closing. When I asked again, if she could fix them today to save me a trip coming back, she simply repeated, "Not today." I said, Ok and walked out confused and honestly a little stunned. It wasn't just unhelpful -- it felt pointed. I can't say for sure why I was treated so dismissively, but when someone else walks in after you and receives full attention while you're made to wait without cause, it's hard not to wonder if bias played a role. I was given no other explanation. I get that the abhorrent behavior of our president has everyone on edge but that's still not a good excuse. This experience made me feel like my time and my business didn't matter. I won't be returning, and I would strongly caution others before doing business at this location.

The eye physician was great good conversation in between examinations. Front desk service was good…read moreoverall clean inside. They worked very hard to get my glasses to me after several delays they kept me informed about the situation overall outstanding job.

And I did absolutely. I guess it's in and out as quickly as possible. He really knows what you're…read morelooking for. He doesn't give you a lot of BS. He's just one hell of a guy. See that's enough. Hopefully she'll be

Part 2 of my previous review. After meeting with the store manager Jose and having a heart to…read moreheart conversation, I left very pleased. I appreciate owning a mistake & the willingness to understand the customer point. Jose was my initial consultant and I was pleased on my visit 2 yrs ago. The entire process dealing with Monchelle & Naomi was always superb and that's why I've decided to stay where it's convenient for me. I'm hopeful my next encounter will be much better. I've decided to give GRACE. Thanks Jose for doing what most good managers should always do. Listen with an open mind. I'll reserve my other 2 stars for my next visit & see how it goes. But I'm hopeful. Lisa Thompson

I was able to book a day of appointment for an eye & contacts exam. My optometrist, Dr. Miller was…read morevery kind and knowledgeable when it came to me asking questions. I had a great experience with the team as I was greeted upon entering. Even though, I didn't purchase any glasses I did leave with more contacts. I would recommend.

This was my first time ever attempting to sell items through a consignment shop, and while it…read moredidn't quite work out for me this round, I still walked away feeling very positive about the experience. The owners were incredibly professional and took the time to walk me through the entire process, which I truly appreciated as a first-timer. Because of the value of my items, they were also kind enough to return everything to me after about 60 days, which I found to be very thoughtful and fair. Although my focus this visit was selling and not purchasing, I can't ignore how great their selection is -- they have some really nice pieces. I also love that they use Facebook Live to promote items and that they operate two locations. And as a women-owned, Black-owned business, that's an even bigger reason for me to continue supporting them. I plan to try consigning again next season once I go through my wardrobe and decide what I'd like to bring in, and on my next visit I'll definitely be shopping too. I highly recommend checking them out -- whether you're buying, selling, or both.

So it's about that time.... Spring cleaning is here! After going through my closet and gathering…read morea few handbags that I was not using, I went on a hunt for a trendy consignment shop to bring them to. Low and behold (thanks to the 3 previous yelpers that left reviews), I stumbled across this GEM of a shop! Now, I'm typically not one to purchase from or shop in consignment stores. Nothing against them, but they just never seem to have anything of interest to me. And when I do find something I like, it's usually not my size, so I'd just resolved that these shops are not for me. But when I stepped into New Digz, surprisingly, there were multiple items that I immediately fell in love with! This spot is definitely NOT your typical consignment shop. From the moment I walked in the door, the ambiance was that of a modern and contemporary boutique. From the dresses carefully chosen for the displays that greeted the new customers in the front windows, to the furniture, the layout of how things were placed, the adorable selfie station, and (most importantly) the inventory. Everything about this place MADE you want to buy something before you walked out of the door. I had to remind myself countless times that I was actually there to drop off items, not bring home items, because there was plenty there that I wanted to take with me. From purses, jewelry, scarves, shades, shoes, and even clothes for the kiddos, this place had some of everything! Now I will say that for me, driving to this place was a bit of a hike being that I live right outside of DC, but I must say that it was well worth the drive. Additionally the staff's energy level, and interaction with both myself and other customers was AMAZING! I'll definitely be back!

I have waited over a month for my glasses. When I asked for the order to be cancelled and to be…read moregiven a refund, I was told that no one who works in the office has the authority to do so. And so I wait for someone from another office to call me. Do not buy your glasses from this location if you'd like to actually receive them. I spent hundreds of dollars and have nothing to show for it.

As a result of a very poor experience at another eye doctor I had to find a new doctor…read more My experience here was excellent. The new location has an attractive layout. I was greeted immediately when I entered. Once I completed my paperwork it was a short wait to see the doctor. They have awesome modern technology. Once my exam was complete I went immediately to the ophthalmologist to assist with my contact lens order. My contact arrived quickly. This will be my forever Eve doctor.

After spending over 400$ at bard optical in Peru il on eye glasses…read more No fault of my own a screw popped out of the frames. I went back to bard and they said unfortunately you didn't buy the warranty, I thought it came with the glasses after spending that much money! I found frame menders on the net. Sent them in and got them back in 2 days! If I ever need glasses fixed, I would definitely go back there! I would also stay away from BARD optical as they don't stand behind their products!!

Phone etiquette is horrible. Whoever answered the phone was Rude, Condescending and Sarcastic. I…read morehad a simple question about my frames and the gentleman barley wanted to assist. I'm glad I didn't utilize their services!