On Friday 3/20/20 I had the pleasure of meeting Mr. Kevin Costlow the salesman In the Athens store…read more Mr. Costlow was not in a hurry or your pushy car salesman type forcing you to make a purchase or up-sell you. Mr. Costlow answered all my questions and treated me like I was purchasing a 250k Loader. He told me my new tractor would be delivered the next day Saturday the 21st before 12 noon by one of their employees. He called me to let me know his delivery person was not there to deliver it on Saturday and he personally would brig it to my home. Mr. Costlow used his personal vehicle to make the delivery. This kind of service is unheard of nowadays. He was not in any hurry going over the proper operation of the machine and told me when I want to remove the bucket he would come back to my house to show me how its done the first time, WOW!. Now that is an outstanding employee that should be commended for his dedication to United AG. The whole process to make this purchase was about a half-hour. Thank you, Mr. Costlow, for your professionalism and knowledge of the John Deere line of tractors and implements.

They are so nice and Everytime I pay for my dog food they already have it in my truck so no waiting.read more

Really nice folks located here. They have all the normal supplies you require for your ranch or…read morefarm needs. Very helpful.

Just make sure you get EVERYTHING in writing before you have them work on your equipment. You do…read morenot want to get charged for 'filters' you didn't authorize.

This is an update to my last review. The store is looking much better and there is not as much dust…read moreor rat poop on the shelves and floor. I hope none of the employees get sick from all the dust from the previous ceiling removal.

Whipped in here for an iron skillet and a couple boxes of ammo. I knew I could find both here, and…read moreit wouldn't smell funny, like a WalMart. Inside it smelled of seed and leather, a nice scent for a late, rainy, summer's morning. Found just the Lodge skillet (with iron lid) needed, and a couple boxes of double-aught 12ga, and I was out the door. Friendly staff! Bring your dog!

This guys definitely know how to treat the customer. They not just help us to find the equipment,…read morebut took care of all of the logistics of shipping overseas as well. Will definitely work with them in the future.

This is a great location with helpful staff, Jeff in particular is always friendly, knowledgeable,…read more and professional. He even remembered the part we needed and contacted me when it came in, that's going above and beyond. Thanks!

I wish I had gotten her name, but I think it's because I was shocked by the great customer service…read more She was the cashier and spoke to me as if we were friends. Great smile, great vibes and if the items I purchased were more affordable, I'd come back more often. Whoever you are, ma'am, you've motivated me to give even better customer service with my job. That women deserves a raise!

I only have positive things to say about Nortex Tractors. We had been through the run around with…read moreDallas area dealers for our new buggy. From my first call our salesman Tommy had only good and honest information. The side by sides are a hot item and in scarce supply these days. Nortex gave us a transparent timeline for delivery and after our expected wait we picked up our new Polaris. Tommy, Bill, Okay and everyone really gave us great service. No nonsense, East Texas friendly. They also sell Can-Am buggies along with New Holland and Mahindra tractors. Worth the drive from city. Glad our ranch is local.

Well, I was very confused as i was reading the testimonials on their website. First off, they are…read moreNOT very friendly or have great customer service unless you are making a purchase! We have purchased 2 tractors in 3-5 years from them and yes, they had world class customer service on those days. Both tractors are paid off but we had to get some repairs on both of them due to mice damaging the wiring. The first time, 5100.00 cash was given to them for repairing the first tractor. The second tractor was damaged a few days after picking up the first tractor. anyways, the service was trash when the 5k was handed to them the first time. and the 2nd time hand them over 1300.00, don't get me wrong, I didn't want to take the 2nd tractor to them, but time was of the essence and distance was a key determination, so I took it back with regret and thought well, maybe they had a bad day or whatever the first time, seems like everyday I've went there they had a bad day. I wasn't expecting a red carpet roll out by any means, but at this point the minimum customer service skills could've been used. They pride themselves about 60 years of excellent service and I did not see it and they sure as hell didn't show it. to keep this semi short, I will say that I will never refer them at the Decalb location or any other location thats attached to their name. I wouldn't give them a penny i found on the ground and will definitely drive the extra miles for better service even if it is more expensive...

Update to battery charger price review. Happy to say after talking to Mr. Ward from Fix and Feed…read moremanagement, he agreed that indeed I should only had been charged what the price tag said. Went back and got the charger for the price that was on the shelf tag. Thank you very much Mr. Ward. I will continue to bring my business to you. Thanks Fix and Feed & Mr. Ward David C.

I do not know about other locals of this store but the one in Quinlan is run by rude college age…read morewomen who seemed put off by having to talk to my wife and I about ordering a specialized feed for our clients (horses). We were willing to buy a pallet of it and were not asking for any special discounts. This location is closest to our horse stables and it made sense to get the product at that location. We like to shop locally and support small businesses. Most people do nowadays. The first time I asked about the potential for getting this feed ordered, I was told that only one person could order it and she would not be at her desk until the following Monday morning. The cashier was helpful and kind. She took down our information and said she would put it on the manager's desk. I watched her walk it up to the desk, wished us a good evening. Again, was very pleasant. Monday I did not receive a call. Tuesday I did not receive a call. Wednesday I called the store and spoke to someone on the phone who said they were a supervisor and that the manager was busy and would call me back. Two more days go by with no phone call to either myself nor my wife. I was in the area on that following Saturday and decided I would stop by to see what was going on, trying to give the management the benefit of the doubt. The store was busy that day due to some sale or event they were having. I asked a cashier if the manager was there and she pointed outside to the table set up on the lot. I saw a table set up with food and I saw two very young women laughing and chasing each other around like high school kids. I assumed that the cashier must have been pointing elsewhere so I thought I would ask the girls where the manager was. To my surprise, both of them are the managers. I asked if anyone had tried to call me about the feed I wanted to order. One of them was pulled away to handle something, and the other was taking over the draining task of giving me the time of day. I was still behaving myself and being considerate. I was not letting on that I had been ignored for over a week. All I wanted to know was if it were possible to order a product they do not stock. That was all I wanted to know in the first place. The woman said she was the assistant manager and spoke to me in a condescending rude tone about how I needed to understand I was not the priority, there are other customers, and if I would be patient she promised that the manager would give me a call. She turned her back from me and began talking to another young girl and laughing about something on the other one's phone. I stood there until she turned back around and told her I had waited over a week for a phone call to just let me know if it were possible. She rolled her eyes, "yes sir, I realize that, I will let you know, and I will make sure the manager gives you a call." I had already made a decision that even if the feed could be purchased there, I was not going to give that store one single dollar. I went back inside the store and saw the cashier that helped us the original night we inquired about the feed. She had a long line of customers and was also helping the cashier next to her while packaging up something for an elderly woman at the brownie counter. She had the awareness to see me and smiled asked how I was, and if I was going to be able to get our horse feed order. She was clearly busy but took the time to acknowledge me and remembered why I had come to the store over a week prior. I told her that I had never received a call back, and she began apologizing and saying she promised she had left the note for the manager. I think she may have thought I was going to bite her head off, but I told her I knew it was not her fault .I explained my frustration with the way management behaved ten minutes prior. She listened and then offered a suggestion, asking if I was in need of that particular feed soon. She gave me the number to another feed store a little farther away and she told me that a lot of horse owners get their feed there, maybe they would specialize in horse products more than Fix and Feed. She was right. The feed store she told me about had my feed in stock. They do not list their product vendors online which is why my wife and I did know about it. I do not like driving to that store but I am willing to make the drive just so I do not have another conversation with the management at the Quinlan Fix and Feed. Since then, many of our clients have complained about the management of that location and shared similar stories with my wife. I have never been disrespected in such a way, especially when I was trying to give them regular business, possibly buying a pallet of specialized horse feed at full price monthly. The Quinlan store employees are professional, considerate, and seemed to care. The management should take some notes. I also asked for the owner to call me, left an email on the store website, and have received no communication.