It seems hard to believe, but the dude working the ice cream counter managed somehow to not know how make a shake correctly. It had way too much milk, so it tasted like white milk and then all the flavor was at the bottom and was nasty and inedible. I am not entirely sure how someone could mess up a simple shake, but this place absolutely did. We got two shakes and both were disgusting and gross. read more

United Dairy Farmers - Nastiest at the bottom. Milk on top. - Convenience Stores Near Me - Florence, Kentucky

This was the second UDF I went to in the same day to get ice cream. I walked in and went to wait in line and there were three people ahead of me and four people waiting to pay at the register. The store had ONE LADY WORKING!!!! ONE EMPLOYEE!!!! I really felt bad for her because she looked like she could have used at least two more people to help her and I just walked out. read more

Not clean inside some times. Staff seems Ok but over all the store needs a reboot. The ice cream is good but it's the same as all UDFs Over all not bad for gas and a quick drink read more

Ok- Reviewing UDF seems weird. In fact they are so ubiquitous in this area, one may wonder how they are different from each other. I started going to this one , because it is on my way to 75, Turfway Road, and Florence. I keep coming back, instead of stopping by the other gas station convenience stores because of the people. Everyone here is always fun, friendly, and helpful. They may not know my name, and I don't always remember theirs but I always get a smile and usually share a laugh. My usual is a fountain Diet Coke . They have a great set up and I often clean my plastic cup and reuse for a discounted refill of 99cents. But I have been known to have a Krispy Creme doughnut, an ice cream cone, or even a breakfast sandwich. Of course they are known for the ice cream. I have lived in other cities in Kentucky and Indiana and really missed UDF ice cream. The quality for the price is unparalleled and I just love the old fashioned ice cream parlor feel. I definitely will keep coming back to good old UDF. read more

Went in 3 hours before they closed for a milkshake. Told me they couldn't make them, because they were putting the ice-cream up for defrost. My sisters worked there for 2 and 3 years and knowing that they don't defrost till 11 and even if everything was in the freezer they are supposed to get it even if it is in there UDFs moto is if we're open dipside is open so how can they say dipside is closed when they are open for 3 more hours. And they had a person in there eating ice-cream why does that person get ice -cream but we're not allowed to get ice-cream? Looked like the person who was eating their ice cream was a workers friend, doesn't seem fair that friends and family get special treatment either. read more

Gas station + Ice Cream parlor? Yes please! Also they have my favorite Chocolate milk. I'm a big fan of the UDF. We have nothing like it in my homestate of Carolina. read more

United Dairy Farmers - the inside of a restaurant - Convenience Stores Near Me - Florence, Kentucky

Drove the to get raspberry chocolate chip icecream as it is part of the current promotion. The clerk told me that the other shift must have put the wrong icecream in it's spot (regular chocolate chip). I asked him if he planned on fixing the situation and he told me no because it was frozen and would be to hard for him to scoop. So they did have some, I just wasn't getting any. :( read more

Waited ten minutes for anyone to acknowledge my presence , then watched as they cashed out incoming customers before myself. All I wanted was a malt..... And no it wasn't someone working alone. Two gals, one whom moved slower than molasses at every task. Taking me almost twenty minutes to get gas and a malt.... Ugh! read more

Went in tonignt 3 hours before the time they closed. Told me they couldn't make my ice cream due to the fact they were defrosting their icecream. They hadn't yet started taking out any of the icecream yet. I worked at this same exact UDF for 2 years and my cousin that was with me worked almost 3. I KNOW how defrost works and I know they were supposed to still make my icecream. I know it's just icecream but I was very disappointed that I was lied to. And then when I called to ask when the manager would be in the girl lied and said she was the manager. I personally know the manager since I had worked there and I know she was not the manager. Just a bunch of liars that work there anymore. Disappointing. read more

Went in for a shake, not too long of a line. A young man was serving a customer with peanut allergies and he mentioned it to the female with the red shirt and dark brown hair. I don't know what her position was, but she was very condescending and rude to him, telling him she had been there a year and knew what to do. She was very unprofessional and down right bitchy. Young man doing his job by watching out for hazards. The one star was for her, but I'd give him a 4 star because he did respond in kind . he kept his professional manner. read more

Stopped in on a hot day to get a vanilla shake. Apparently they no longer just dip the ice-cream and add milk to it. They added vanilla syrup before adding ice-cream so it tasted more syrupy than like an ice-cream shake. Very disappointed, won't be heading back to UDF for ice-cream shakes anymore. read more

Horrible service, extremely slow staff and by that I mean they take their good nature time. Each malt was clearly a shake and this seems like this at any UDF, I believe better training is need at this location. read more

Went in there early Monday morning to try and buy a Sunday paper because I had forgotten to do so the day earlier. Luckily, they were still sitting out so I took one up to the counter to purchase. The lady asked me to hold on while she went to check to see if they could still sell it to me. She came back and said that they were sorry but they had already been invoiced and she couldn't sell me the paper she was holding in her hands. I asked her if anything else in the store that was on the shelf was not for sale either. She just said sorry again and I left. I am sure that the paper being "invoiced" means someone wrote a number on a piece of paper int he back. That number could have been changed and I could have bought that paper. Instead, I will boycott this UDF for life (and I live a half mile from the store). Rempke down the street was happy to sell me one of their leftover papers that day. read more