I would warn elderly people to be cautious when dealing with Andrus. I do agree they did an…read moreefficient job performing the work for my parents; the only issue was the dirt was not leveled out so there's a large hump in the yard which will require hiring someone to level properly. However the primary concern was regarding Mary who was responsible for invoicing. During one phone call Mary was pleasant with my elderly mother and said she would email an invoice. Mary then called back a few minutes later and she sounded like a different person. She proceeded to react as if she were speaking with a criminal and my elderly mother is certainly not a criminal. Mary was in an agitated state and her language was very disrespectful, the only reason we can fathom is because my mother was not able to get to the office and pay immediately, rather she wanted to come in the next day (this was six business days after the work was performed). Mary then stated, contrary to her previous statement, that she would not provide an invoice for services rendered until after payment was made. My parents are the customers and there was no reason for Mary to have been so disrespectful; I actually had to intervene on the phone call to try to calm her down. My parents have had quite a bit of other work done in the past few months to include HVAC, termite treatment, and having vapor sheeting laid in the crawl space, and all the other services provided an invoice before expecting payment. I have lived in this area for several years and never had any service provider require payment prior to receiving an invoice, and I never imagined someone would be that hostile towards a customer. I hope that Mary finds it in her heart to apologize to my mother who is a good paying customer. If that were to occur I would be happy to change this review. (Please note, Mary and Shane came to my parents' house later the same day after my father had returned home and payment was made in full; a 3.7% fee was added due to credit card payment. Mary was pleasant during that transaction. I can only assume that some of their customers have not paid, but that is no excuse for being disrespectful towards a new customer.)

Great service... Prompt and helpful... Very fair price on service call and came out quickly when…read morecalled on a Saturday

Started having problems Saturday morning. Called at 9 am Monday morning and they had someone out…read morehere by 1pm that afternoon. Very polite, knowledgeable and reasonably priced. Relieved to have the septic tank pumped and problems taken care of so quickly and without having to break the bank.

Had them come out and pump tank, they did an great job! They let me know maintenance is like 3 to 5…read moreyears or longer just depends on tank size and usage. Give then a call very helpful and great service.

Would give them zero stars if I could. Called their office and asked if they charge for estimates,…read morethe lady at office said when plumbers show up they would tell me if their was an estimate fee. I explained I dont want anyone to come out if there is an estimate fee. Later that day got a call from the plumbers saying they were in the area and they were coming by if I was home. So I said sure. They showed uo, didnt mention anything about a esrimate fee and started looking at my new build issues from the previous plumber who didnt finish. They threw out a verbal $14,000, could be more and I said I will contact them if I decide to hire them because had 3 more companies looking at issue. They left and I hired someone else that was about $6000 cheaper. Few weeks later I received a bill for $225 for estimate. I called them and explained No one ever mentioned they charged a fee for estimate, even when I specifically asked the question to the office worker on initial call and told them not to come out if they charged a fee. They said it didnt matter, I am to pay for their time spent providing me an estimate. Very unprofessional service and not trustworthy!

they saw me coming, had main leak after meter was changed. charged me $400 to look for it, told me…read morethat I would get credit for that if they did work. Not. They spent first day digging up and destroying my line, then they figured I needed a quote.....good timing huh? twice what I was expecting. was told line was wrong kind and wouldn't pass inspection, highly doubt there was any inspection. anyway, they waited until the next morning to finish and expected payment right then and there, had to leave work to meet them, felt mob like. the only thing missing was the gun. Stay away.

Awesome fast reliable service! I highly recommend Grandads Septic Services! I've used them for 20+…read moreyears and they never disappoint! Jaime is the best!

The motto on the side of their truck says it all: "We take crap from everybody". Find them on…read moreFaceBook. These folks are the best combination of irreverent humor and professionalism I have ever seen. They joked hard and worked harder when we needed our sceptic tank pumped out. We moved into our new home in 2017 and were trying to figure out where our sceptic tank was located and what to do with it. That information had been lost on the passing of the owner. We got an up front quote for the work, they came and found the tank instantly then had it pumped out in no time. So pleased with everything from start to finish. If you need sceptic service you should go with these folks. They shot straight when it came to sceptic maintenance advice and they were fast and friendly. We called and they came the next day. We'll never trust anyone else with our sceptic system.

I contacted Jason at Gibson's Plumbing about replacing a septic tank in a tight area. Jason was…read moreknowledgeable, informative and courteous. After discussing and agreeing on options, he and his team went right to work after locates were done. He completed the job in one day (and a very cold day at that). The work was excellent, the cost competitive and very reasonable. I highly recommend Gibson's Plumbing and Mechanical for all your needs. Amazing job, guys! Thank you!

Gipson over charged my mother who is a Veteran with a severe brain injury. They charged her for…read more6,000 hours of work and talked her into giving them her washer, deep freezer and dishwasher.

Professional and amazing!! Helped my NON-technology elderly parents repair and replace their OLD…read moretoilet to an ADA one. My mom fell in love with this gentleman and has a new plumber for life!!! Thank you so very much!

William from Affordable Drain Solutions was responsive to my service requests for both indoor and…read moreoutdoor drain projects. He worked around my schedule to come at a time convenient for me to address the indoor basement bathroom drain clog and made arrangements for Alex to come at the same time to assess my outdoor garden/downspout drain issues. Alex explained my options for a solution and gave me a quote on the solution I requested. William completed unclogging my drain and, at my request, utilized his camera equipment to inspect my sewer line. He was thorough and patient and spent extra time explaining what the camera showed and made recommendations for addressing any future issues. I considered his work to be of high quality and a good value. I plan to utilize the team to address my outdoor drain issues in the next couple of weeks.

I have an airbnb on the basement level of our home and had guests checking in on a Friday. I did a…read morelast minute inspection of the apartment before they arrived to find a dried layer of brown looking stuff in the bottom of the kitchen sinks and realized the septic tank had likely caused this. I soon learned finding someone who will come to your home on a Friday afternoon or weekend is next to impossible! I called at least 10 local companies. 2-3 said they'd come on the next morning but only Ron showed up! He & his guys were quick locating and digging up the tank. Ron explained everything and did a great job checking when he was finished to make sure we had no further problems. The price was kinda steep, $650, but that may be the going rate? Highly recommend this company to empty and clean out your septic tank.

We had a service call for cleaning a septic. Was a little high but we found out an issue we had…read morethat we never knew we had.So it was good they came. Thank you !

I am so happy with the work Darren and his crew did for my family. Professional and reasonable…read morepricing!! I will definitely call on him in the future. Thanks Darren!

From the owner: We are a small family owned junk removal/demolition/property cleanup business in Western Kentucky…read more We travel up to 100 Miles in all directions from Paducah Kentucky! We charge at an average of 35% less than our competitors!