This branch is now closer to me than the one I use to frequent, so when I needed a notary service,…read moreI headed over. Despite being a small location, I was able to get this service right at the counter! I thought I might have to wait to see someone at a desk on the opposite side of the office. This was a very pleasant surprise. My interaction with this employee, Mercedes, was fantastic. She was friendly and engaging. I felt comfortable and welcome. I look forward to returning to this branch and hopefully working more with Mercedes!

Garret was a real help in obtaining my cashiers check. As a shared banking network, he provided all…read moreof the oversight to communicating the release of my funds from an out of state institution.

We love The Bank of Austin! We've always banked at large banking institutions, and moving our…read morebusiness to The Bank of Austin has been a breath of fresh air! The customer service is impeccable. When we call, we actually get a human on the phone, and they are always helpful. Every bank employee I've interacted with has been cheery and knowledgeable. I'll take one or the other, but to get both every time is like hitting the lottery with every interaction! They also take security very seriously, which gives me a peace of mind. The branch manager, Amanda, was the best thing about our old bank, so when she left we started looking for a new bank. To our surprise and delight, she ended up at The Bank of Austin too! Bobbie has also gone out of her way to help us with services for our business. Even the President and CEO, Jon, is always willing to help if we need him! I couldn't give this bank a higher recommendation!

DO NOT refinance your home with this bank! Be wary and make sure you get something in writing…read more Former employee, Carl Arceneaux, did not process my paperwork to lock in my rate and Kaylene Beck will not honor the previous terms. I started this process at the end of December 12/29/21. Provided pay stubs and bank statements as needed. Red Flags 1.) They kept asking me for Pay Stubs & Bank Statement at the beginning of each month for the past 3 months. I have provided statements dating back to Oct 2021 thru Feb 2022. That is 5 months' worth of statements. 2.) Beginning of Feb, Carl mentioned they had to hold off on processing paperwork until they saw my annual property tax notice. Didn't think much of it at the time because I thought we were locked in. 3.) My expected closing date was supposed to be March 6th. Comes & passes with no word from Carl. I tried to contact him by email and phone, no reply. 4.) Kaylene replies with this message 03/10/2022... "We have received the verification of mortgage back from Wells Fargo. The best rate that I have right now is 3.875%. Do you want me to go ahead and lock that in? I do need to get a couple of things from you: February bank statement for Wells Fargo accounts Two most recent paystubs. The last one we have is from 2/1/22" 5.) I was quoted 3.375% at the beginning of January, and in good faith waited for this to close. 6.) Today, 03/21/2022... I reached back out to Kaylene and Texas Partners Bank to voice my frustration and the best rate they can give me now is 4.25% on a 30-year fixed.

On May 11th, I received written loan terms from Park Place Finance stating that if a luxury…read moreproperty I am investing in appraised at $4.3M or above, the loan terms would not change. They basically begged my broker to allow them to fund the deal. Their own appraiser valued the property at $5.3M -- a full million dollars above that threshold. They still refused to fund. After weeks of responding promptly to every document request, paying out of pocket for appraisal fees, and producing additional photos and video documentation they requested, they reversed course at the eleventh hour with no substantive explanation. Their COO's response essentially said that written terms are not commitments -- they're just "preliminary indications subject to underwriting." That's not what was communicated to me, my broker, or the seller's broker throughout this process. The cost of their reversal was real: appraisal fees I will not be reimbursed for, a seller who had already reduced the price to accommodate their funding structure, and a financing contingency deadline put at serious risk after I deliberately passed on other capital partners based on their written terms and verbal assurances. Luckily I was able to pivot and received "Clear to close" today by a reliable investment partner! Before working with Park Place Finance, I strongly encourage you to check their BBB profile. This pattern -- pre-approvals they can't deliver on, appraisal costs absorbed by the borrower, and last-minute reversals after written commitments -- is not unique to my experience. Multiple other investors have reported the exact same playbook. If you are a real estate investor considering Park Place Finance for a new construction or luxury asset deal --Make sure you have a back up lender in place, get everything in writing, and even then, do not rely on it. Their written commitments apparently don't bind them, but your appraisal fees absolutely do.

Horrible!!! I am…read moreStephanie Williams, a REALTOR® and Certified Luxury Home Marketing Specialist (CLHMS) with Compass in Atlanta, Georgia, with over 24 years of experience. I represented the buyer in this transaction and can confirm firsthand everything described in the accompanying review -- and then some. I do not recommend Park Place Finance. This was one of the most disorganized, unreliable lender experiences I have encountered in my career. Beyond the written commitment they ultimately failed to honor, the competency issues were glaring from the start. The comparables they submitted were not even in the correct vicinity of the subject property -- a basic, fundamental requirement in any appraisal-driven lending decision. They disregarded their own appraiser's valuation of $5.3M, which came in a full million dollars above the $4.3M threshold they had put in writing as the condition for unchanged loan terms. None of it added up, and their team was consistently all over the place throughout the process. My client did everything right -- responded to every document request promptly, paid out-of-pocket appraisal fees, produced additional photos and video on demand -- and was still left at the eleventh hour with a reversal and no substantive explanation. Thankfully, we had a backup lender who stepped in and delivered. We received our Clear to Close and were set to June 23,2026. If you are a real estate investor or agent considering Park Place Finance for a luxury or new construction transaction: find another lender. Check their BBB profile. And if you proceed anyway, have a backup in place from day one -- because based on my experience, you will need it

I'm very happy with this community bank. They have always treated us well, very friendly staff.read more

Howdy! I have been a client of SouthStar Bank, Round Rock…read more since 2018. Since day one I was helped by Diane to start my company account and ever since then she has helped me with all of my banking needs and always goes the extra mile! I adore and appreciate Diane for always being helpful and so attentive. From the moment I walk in, I feel welcomed. The hospitality is great every time I visit S.S.B. That's what you call banking... Texas style!

I saw all the negative comments and had to share my experience. I have been a member of the Star…read moreof Texas Credit Union for 46+ years. In all those years I have never had a negative experience there! They have served all my financial needs and are always so quick to approve and process loans when requested. They have funded all my car loans throughout the years and even funded my home mortgage loan. I trust them completely with ALL my money needs and they are always so kind on the phone and in person.

I am so annoyed to do this. I called his credit union asking if they did lease vehicle loans. I…read moretalked to a representative he told me they did and went into detail about the specifics of what they offered . I was also talking to other banks about vehicle loans so I called them back comparing offers. My boyfriend calls the credit union and we get another representative Juan who says the bank does not do lease end vehicle loans. He did say though he could get me set up with an account, my boyfriend obviously confused said no we were hoping to get an automotive loan. Juan says okay and hangs up I call back and ask for the automotive loans I tell him who I spoke to and what they told me so he transfers me to the other representative . The second representative says he had been out but juan was the actual boss and there may have been policy changes . He confirms and says we no longer do those. I am so sorry but who is Juan a boss of??? Why wouldn't you apologize for the misinformation and notify the customer that you will correct the other representative who had not been updated on the policy change . Why wouldn't you transfer it back to the person who said it was a viable option, that's not leadership and between the both representatives it look like you guys are running a scam, not to mention you wasted my time and thought I had a viable option for a loan. This is not a good look at an inquiry phase with a bank I can't imagine actually banking here .

The Bank of Austin has the best customer service of any bank I've ever worked with. Their loan…read moreprocess is simple and secure. Mark walked me through the whole application and document collection process. He also expedited the process for us. No matter how big or small your business or your loan is, The Bank of Austin will take care of you like you are their biggest and most important client. I highly recommend bringing your business to here because you won't find better people or better service!

Small update update about negative experience I had today. I asked if my physical address was…read morecorrect and was told I could take care of this in the app. OK. Well, I was standing in front of the teller. Why couldn't she check it? It ended up becoming a huge process for two employees to figure out how to update the address (it was wrong in the system); I was told again it would be easy to do in the app and that they use it. What happened to customer service? I don't have the app. I don't want their app. I finally told them I'll gladly take care of this with online banking. The employee confused with the computer system looked relieved.

Rude customer service- he asked for my entire social security number- I said 'no' - you guys called…read moreme - maybe this is a scam? Employee became belligerent in my opinion - I asked for supervisor- told there was no supervisor- asked for name of person I was speaking with- he hung up

If you are eligible for an account with GEFCU, don't miss the opportunity. I moved my mortgage to…read morea loan here and have been pleased with how well getting it paid off has gone, PLUS I got a great rate on the loan. The staff are all friendly and helpful. I hope this will turn into a life-long relationship.