1. United Rentals

    1. United Rentals

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    Middletown, NY

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    United Rentals

    5.0 (2 reviews)
    Closed 7:00 am - 5:00 pm

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    U-Haul - Middletown

    U-Haul - Middletown

    (8 reviews)

    This has been my worst experience with U-Haul. I booked my unit online the morning of 08/01. I made…read more2 trips to the unit during store hours, and both times I had to connect with the desk agents to gain access to the unit. My code was changed multiple times, and I was not informed of the new codes. I was given multiple access cards, and at this point I am not even sure if the card currently in my possession is the card that should allow access to the unit. The evening of 08/01, I arrived to drop off a final load for storage at about 9:00pm. I attempted to call the general manager, Jimmy Coscette, no less than 20 times using the number listed on the door (845-741-9077) between 9:15 and 10:30, and I texted the number four times between 9:14 and 10:00pm. We were on the phone with U-Haul customer support for at least 45 minutes, and while they were able to assist with providing us codes we still could not gain access. The U-Haul agent also attempted to contact Jimmy, and they were unable to reach him. I contacted Maximum, they were able to provide my code for access, but I was still unable to gain entry with the code they provided. Maximum also tried calling Jimmy as well as the district office without success. I was on a time constraint and had to begin my trip that evening to arrive at my destination because we were supposed to attend a funeral for one of my family members, so I had to throw hundreds of dollars in worth of my own possessions away instead of storing them in the unit. I contacted the district office the evening of 08/01 and let them know how upsetting this has been and that we needed someone to reach out, and we have yet to receive a response. This has been a horrible experience and I would never recommend storing with U-Haul to anyone I know based on the poor level of customer service and lack of ability to gain assistance when it was needed.

    WORST SERVICE EVER. Rented a 26 foot truck for a move to Vermont and when we got to the Uhaul, they…read morejust REFUSED our reservation and cancelled it. The truck was sitting right there. Recommend using Penske Truck Rental in Middletown instead - better service and better price - call Penske Truck Rental - (845) 692-2948 Penske Truck Rental Location: 80 Wisner Ave Middletown NY 10940

    United Rentals - buildingsupplies - Updated September 2026

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