Acceptable, but a bit a mixed bag…read more I haven't used U-Haul for years and apparently a lot of things changed during that time. I reserved a specific van a few weeks ahead of time on their website, along with some blankets and a hand truck that you naturally have to pay extra for. Since that day, I'd get an email every other day trying to sell me their storage and extras, which I found annoying. When I arrived, I was told to download the app or use my phone browser and register that way. The whole process was easy, but it took a little while to complete all the prompts. Finally, when done I was given the key and that was that. I seem to remember a time when they'd come out with you and all that, but no longer. I had to use the button on the key fob to actually find my van in the lot, since I was not told exactly where it was and there's several of the same types in the lot. The van of course was much bigger than the one I had originally reserved. Not being that type of customer, I just accepted it because I was eager to just get out of there and do my thing. You have to use their app to take pictures of everything, which took several minutes. I was going to take pictures for myself anyway in case they'd try to play games at drop off, but this was time consuming having to go through their app, the picture angles, and all the prompts. The hand truck and blankets I reserved were not in the van, so I had to go back inside and they just pointed to where they were - nice of them not to actually tell me that before I left the first time. Again, they used to come out with you and do the full customer service thing - but times have changed I guess. This is not a knock against the lone employee I interacted with - he was very friendly and just doing what he's required to do. I blame the business for lack of many things. Once I was out of there and on my time, everything was smooth because I know what I'm doing. I brought the van back 2 hours earlier than anticipated and put it back in the spot I initially pulled out of. When I went back inside to drop the key off, I was told I needed to drop it off in a specific area on the side of the building and do all the app prompts. Again, things used to be very different. I also wasn't told where I needed to drop the vehicle off previously, so how was I supposed to know that. Once dropped off, you have to take pics again and follow all the prompts. It's not an ideal area to take some of the pictures they require on their app. They have employees there to "clean up" and inspect after you leave. The process as a whole was easy, but annoying and not as 'customer service' friendly as it used to be. It's also a little more expensive than it probably needed to be, to where I'm going to look up competitors for the next time I'm in need of one of their vehicles. Overall not a bad option, but things could also be much better at the same time.

Great location to rent a UHaul, easy access for pick up and drop off. Great staff, also able to…read morerent storage too , a lot of supplies to choose from, close to Main Street, easy pathway to expressway and interstate line , prices you can't beat. Do everything online /app to speed up the process .