I shipped two packages from this location 2/9. On 2/11 one of the packages was received. They…read morewere both going to dfw area. I checked on the one not delivered and it showed there was an issue with the address. The address was correct. I called ups 800# 3 times and was told I need to contact the store I sent my packages from. I went to the store on 2/16 and was told by the clerk there is nothing he can do, and he didn't know what to tell me. I asked for a manager and was told one wasn't scheduled- that there was nothing the clerk could do for me. I did leave my phone number with the clerk. I called the same store this morning and the same clerk told me there isn't a manger on the schedule today and he doesn't know when one will be in. I can't seem to get any help from this store.

Drop off is usually perfectly easy, rates for heavy items are almost always reasonable. My one…read moresuggestion for all UPS stores is to have doors that open inward. It just makes it so much easier when customers have big, heavy packages to mail.

The staff here is very friendly and helpful. I have used this location several times and have never…read morehad any issues.

I went to this location on January 31, 2026, and a young lady (Alyssia I believe) with long brown…read morehair helped me. I was returning two Christmas presents. Overall, I felt like a bother to this employee. She stated to me that one of my packages was USPS. Confused as to the relevancy, I asked if I wasn't able to mail this at their store. (I thought the commercials I've seen stated I could.) She told me I needed to put the package in the yellow box. I looked around, but she didn't tell me where the yellow box was. It felt obvious that I was trying to find this mysterious yellow box. After a few seconds, I asked where the yellow box is, and she said, "by the door." At the end of the transaction, when she was silent, I said "thank you," and she replied "no problem." I don't expect royalty treatment by employees but also don't like feeling like I'm a bother. I strongly suggest customer service training to understand better how to make your customers feel valued and appreciated so they will return.

Great service to send our packages. Packages always make it to our destination without problems.read more

I've just recently gotten hooked on Amazon. I'm a little bit behind the crowd. So far I've had very…read moregood luck with everything I've ordered but I recently got something that wasn't what I was expecting and I needed to return it. They mentioned taking it to a UPS Store and showing them the Code I received from Amazon. I happened to see this UPS store when I pulled into the parking lot to look up a location of a restaurant so I decided to go ahead and take it in there. I had just put the box in my car this morning so I might as well get rid of it. If it hadn't been for the long line it would have been a perfect experience. They did keep it moving pretty fast for a while but then they hit a couple of customers that took a little longer so there was quite a wait. Once I got to the counter the clerks were really friendly and my transaction only took a couple of minutes. I can recommend this place but be prepared for a possible wait if they get hit by a large group of people at once.

The clerk was courteous but not particularly friendly. I was shocked when he said it would be a…read moredollar for one copy that was only a half page. I realize they have to make money but I'm used to only paying $0.16 over at OfficeMax. However, OfficeMax wasn't available so I was glad to at least find a place that could make me the copy I needed. And someone recently told me about another place, I don't remember which one that was something like $5 for a copy so maybe I should count myself lucky. Still, it's only a piece of paper that takes 5 seconds to reproduce.

customer service was terrible. (Laura) asked me to step…read moreaside and helped someone else because I had to put an address, and the person she helped before me had several packages.

Took a package today to Pakmail. The young man that waited on me was very helpful in getting the…read moreinformation I needed to send it off my phone. He made the process so easy. Thanks

If they took AMEX I would go 5 Star. No waiting, reasonable fax service. Go check out the…read moreapproximately 200 lb. Smoky Quartz Crystal they have in a shipping crate on display. They do FedEx, IPS, US Mail, scan, fax, notary-anything you'd expect and more. About a mile off the Interstate. Friendly young lady at the counter got me in & out in moments. Good local business!

I shipped a package with them last week of October it was damaged and i had insurance on it. The…read morestore told me it would be easier if i let them file it . ok i did they got it filed and now the check for the refund is in the wrong last name the put Garcia instead of Garza i have fought for over a month just to get help changing it. I was told by the business to see if it would go through my bank and if not try cashing it ummm no that check fraud. i have yelled gotten mad and now i will let everyone know to avoid this store. they filed this they messed it up and are now refusing to help me get my $$ back I'm not asking for extra things i just want the error fixed not told to eat the loss. so save yourself from the nightmare and yes i called corporate and since they filed it as a store claim they can't fix it for me the store has to and they refuse to so now we go to the BBB

The young man working, solo, was doing a swift job for everyone. I needed a book spiral bound and…read morehe went right to it-he replaced the thick hardcover with heavy card stock. I did not realize he would need to thread the coil through by hand! We offered to do that ourselves as the store was busy. We stepped off to the side-no problem. He finished it off nicely for us and we were on our way. Would definitely return but at a not so busy time and any time for standard shipping. He certainly was on top of things and showed no frustration (or panic-which woulda been me!!) Great service!

Amazing customer service and very sweet employees! They took care of my package promptly and I love…read moretheir location as well! I recommend it to anyone in Amarillo who is in need to ship something without standing in line.

From the owner: We're your One-Stop Shipping Center in Amarillo Texas! We offer packing, mailbox rentals, mailing,…read morenotary, shredding, printing, binding, & more! You won't need to stand in line at our store and we'll take care of your shipping needs fast & with a great customer service! We offer shipping and drop offs with UPS, USPS, and FedEx. If you're tired of long lines at the post office, rude and unprofessional employees, come to our store today! We are friendly, professional and we're happy to take care of all your needs. We will make sure that your packages get to their destination safely and on time! You can trust us with packing and shipping your items and we make sure that they're packaged well. Visit us today! Call us at 806-484-0314.

While I understand that the United States Postal Service has garnered poor reviews with typically…read moreslower service, and often lower customer service, #LetItBeKnown ThatTheUSPS Mail Carriers Came in clutch for me, During The Christmas Holiday! I wrongly mailed an Amazon package to my business, Which was closed over the holiday break, and therefore attempted mail delivery was not happening...so I made contact with mail carrier, Wendy, on foot, to see if my Amazon package was in her vehicle. It was not her route, but she was quick to get me the information and help so that I could receive my mail package that specific day! Wendy and Paul were Lifesavers! I am very thankful to USPS for helping me get my package on time, when I was the one wrongly mailing it to a closed business! "Thank you guys" is not enough! The supplies mailed were needed for an event that next day! Woah...USPS came in clutch. Thanks again!

Nice enough post office. They were closing just as I mailed my packages so there was no time to go…read moreto the counter to buy some stamps but the interior looked nice and clean. There were several counters to work on but they were smaller than the ones at the Jordan post office that I usually go to. They had a self serve station which is always good so you can get your business done when the post office is closed. Last pickup for packages was 5 p.m., a little earlier than the Jordan post office which is 5:15 p.m. This one was closer to where I was running other errands so I just decided to stop here in case I didn't make it to my usual post office before the last pickup time.