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    United States Post Office

    1.9 (36 reviews)
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    Outside. Storefront.
    Daniel B.

    Our apartment complex in Chapel Hill is currently having issues with this post office at 125 S Estes Dr. I ended up wasting time and gas to hunt down two COVID-19 test kits I ordered from https://www.covid.gov/tests. My kits were returned to sender. A few circumstances led to this. Our apartment complex shut down its package room and directed residents to use a different mailing address to receive packages. Packages are now handled through the delivery service Fetch. However, the covid.gov website wouldn't let me ship the test kits to our Fetch address because it isn't a residential address. So, I had to have the kits sent to our apartment address instead. The kits were shipped via USPS. They would come through our mailman. The kits were due to be delivered on August 6, 2022. However, instead of receiving the kits, we got a note in our mailbox that said: "Your leasing office is no longer taking residence packages therefore you will need to come to the Chapel Hill Main Post Office at 125 S. Estes Drive to pick up your parcel. You have a 2 package at [address redacted]. Please come at your earliest convenience for your package. We will hold your package for 30 days then it will be returned to sender." My kits were returned to sender on August 18, 2022, well before the 30 days printed on the note. I brought the note to the post office this past Saturday, August 20, 2022, thinking it would be a simple pick-up since I was well within the 30 days. At first, an employee tried to help me find the packages. She spent quite a bit of time until we both learned the packages had been returned to sender. I showed her the note. She said the note didn't come from the post office, but instead from my apartment complex. Later, another employee came out from the back and explained the situation to me. She looked like the manager. Her name was Canay (not sure if I spelled her name right). Canay was familiar with our complex. She led me to believe the mailman wrote the note. However, she pointed out that if he did write the note, it was not on any sort of official USPS letterhead (she did not approve) nor did he get the number of days correct. "We will hold your package for 30 days" should have said "10 days" instead. That's why my packages were returned to sender well within the 30 days. Canay made a copy of the note. It sounded like she was going to address the issue internally with our mailman and perhaps other staff. Canay was polite, efficient, and helpful, as were the other two employees I interacted with. The problem here was the note, which incorrectly said that my packages would be held at this post office for 30 days. I entered the post office shortly after 2:00 PM and left shortly before 2:40 PM. It wasn't a short visit for what should have been a quick pick-up. I then drove directly to the leasing office at our apartment complex. I showed the note to the leasing office staff and explained that I had just come from the post office and what had happened. Coincidentally, a couple came in behind me, who were also in line at the post office with me, with parcel issues of their own! I asked the leasing office staff if the note was written by someone at the apartment or by the mailman. They said the note was written by the mailman. If the note had been written by apartment management, it would have included official apartment letterhead, etc. I was then told about the issues that the apartment management has been having with our mailman. Simply put, they don't think he's doing his job. Since our apartment closed the package room and switched to Fetch, the mailman has refused to deliver packages to residents' doors. Instead, he's been leaving this note in people's mailboxes and telling them to go to this post office location, about 10-15 minutes away (in light traffic), to pick up their packages. Just like our apartment's now-old package room, Canay explained to me that the holding room at this post office is overflowing, which is why they hold packages for only 10 days. If I recall correctly, our first round of COVID test kits fit in our apartment mailbox fine the first time, so why not this time? Canay said she's been telling the mail carriers that if it fits in the mailbox, put it in the mailbox. Like Canay, the leasing office staff also made a copy of the note. And, if I heard correctly, our apartment management already has a meeting in place to figure something out with this post office/our mailman because I'm not the only resident who has been experiencing problems with the mail lately. All this said, it sounds like most of the blame is being placed on the mailman. I don't know how much blame should be placed on him because there are several factors involved and I haven't heard his side of the story. Is he overworked or is he being lazy because he got used to dropping packages in the package room? Where were the miscommunications, etc.? All I wanted was just to pick up a couple packages.

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    10 days ago

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    2 months ago

    Staff are not polite; if something is not correct (they reschedule passport appt to a day when no one here for passports) it is YOUR fault.

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    4 months ago

    I mailed 6 cards to my grandchildren and they never NEVER RECEIVED them. This is the 2nd time this has happened

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    4 years ago

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    1 year ago

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    1 year ago

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    8 months ago

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    2 years ago

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    4 years ago

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    3 years ago

    Mail keeps mysteriously going missing from this location.... There needs to be an investigation done ASAP.

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    3 years ago

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    6 years ago

    Why do I always feel bullied in the place? The lack of customer service skills is ridiculous.

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    15 years ago

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    5 years ago

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    12 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    6 years ago

    Another visit and employee Kim had a bad attitude the entire time with me. All i was doing was picking up mail.

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    7 years ago

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    10 years ago

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    5 years ago

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    9 years ago

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    10 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    11 years ago

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    7 years ago

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    14 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    Ask the Community - United States Post Office

    Review Highlights - United States Post Office

    Although I arrived 15 minutes before closing (due to my shift at work), I was treated with genuine kindness and am very appreciative of that because I know how busy it can get.

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    US Post Office

    US Post Office

    2.1(29 reviews)
    8.7 mi

    Do not go here for walk-in passports!! I wasted two days and lost yeas off my life attempting to…read moreget a passport here. Got a possport in 10 mins at the Raleigh office. (The people who work here will tell you the same). If you choose to go here for walk-ins, against the better judgment of yourself and everyone that has come before you, get there at 12:45 at the latest on Tuesday. You'll wait until 2 to put your name on a list (dont miss when they bring the list out) that will processes you by anywhere from 2:45 to 5:00). They only take 8 people on Tuesday and 4 people on Fridays (get there much earlier on Friday). Or you could just go to Raleigh and not suffer...

    Do NOT use this post office for passports. The woman who works that department is rude and has zero…read morecustomer service skills. She treats you like a child and gets frustrated if you ask any questions. When she messes up your passport application and you have to drive back to correct it, she does not apologize and blames you for the mistake because you dared to ask her a question while she was working. Read the reviews here and on Google about this location's passport office. Apparently the Lead Clerk can also process passports and she is actually helpful and doesn't seem to hate her life and the world. But if you get the other agent, be prepared to be stressed out and treated like garbage. More importantly, be prepared for her to screw up your passport application and blame it on you. I have no idea how she still has a job.

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    United States Post Office - postoffices - Updated June 2026

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