I hate having to come here. Most employees seem bothered that you need help, bothered because we need to send something, bothered to be there. Employees are always on earbuds, their phones and just plain rude. The only time I actually get good service is when "Ron" is working. He always goes far and beyond.l and has an amazing attitude. Also Linda. She is great. read more

US Post Office - USPS - Post Offices Near Me - Durham, North Carolina

The black lady at the front was incredibly rude to me and my friend. It was our first time at the post office and she wasn't helpful at all and gave us attitude on multiple occasions. What happened to customer service. read more

Ron W. has been so patient & helpful when I've come in. I usually bring in between 15-25 packages for my job & he has been super understanding & kind when working with me. Thank you so much, Ron! read more

I'm kind of surprised Yelp has a post office in their listings, but why not ... they even have ABC stores. I prefer this location to the post office in RTP because it's usually less crowded. I stopped in during the holiday season to mail a package and purchase a mailer for a poster. There was a socially distanced line but they had all their windows open and the line moved fairly well. There's a station where you are supposed to be able to buy stamps and weigh your package for postage, but apparently it was not working that day, as several customers found out. One of the employees would occasionally pop out and ask everyone in line if they were just there to pick up something, and he tried to help one lady by offering her a cheaper mailing option for her package. The clerk who took care of me was very polite and efficient, and they had masks on and fiberglass separators in place. read more

The service here is a joke. Wait over a half hour and the employee makes me jump out of line for tape. I had a label. literally just needed to tape up the package. horrible customer service. read more

A post office is a post office right? The plus of this one: it is in a fabulous building! I remember the first time I pulled up to ship of some goodies to friends, I was pleasantly pleased by the beauty of the building. However, the down side of this post office, like most, there is ALWAYS a line--post offices are popular places so I'm sure they can't help it. I usually go after 12pm and there are always 2-3 people in front of me. The other negative--post office staff. This group has some of the grumpiest people I have ever meet. I never thought working at a post office could be that bad, but the people here make me feel that it must be a horrible career choice. And I don't think I'm the only one with this impression--I've watched other people trying to interact, just a smile or a friendly good afternoon to try to bright up some of the staff's faces, but to no avail. I wish there was another post office with friendly people that I could recommend, unfortunately I can't so I will keep going here and just try to brighten up their faces every time. read more

This place is awful. I know the post office is a generally terrible place, but this one might take the cake. They don't even list an actual number to call this place to find your packages it's that bad. The staff always feels like they eagerly waiting for death to take them and for some reason there's always a line. The staff also act like you've never mailed a package and look for any chance to talk down to you. I was mailing a package on the mail person on register had earbuds in. How does this fly? Looking forward to the day when Amazon buys the USPS and replaces everyone with surley robots. read more

I was a little worried about coming here a) because of the rating and b) because I never know what I'm doing when I ship a package! And a place that has terrible customer service makes the whole experience super stressful. But this USPS was awesome! Ron saw me struggling to decide which box to ship something in and called me over to help me out. He even went and got some spacers for my package so that it wouldn't bounce around while shipping. He was very kind and made my experience great. read more

I went today on a semi-snow day to ship using a Priority Mail package, and there were no other customers in line, so a nice man elderly man helped me out immediately and the service was good. Make sure to bring your own pen and tape if you are using the self-service kiosk. They have some available inside, and it was easy for me to go in and ask for it since there wasn't anyone else, but if there's a line. read more

Really bad customer service. My package was attempted to be delivered just once. So I went to the post office to pick it up. I was the second person in line, but for 40 minutes there was no one there at the counter to help either of us. The other employees just watched the entire. Didn't bother to go grab someone despite us requesting it multiple times. The actual post office line died down by then, but no one was in sight to help us. Finally someone came: said my package isn't even there, she's not sure where my package is at but she will call me when she speaks to the delivery person. No calls in over 24 hours, to which I end up bumping into my delivery person who also had no clue where the package was. Went back to the post office and after a bit of a run around finally found my package! read more

Ok. Let me start off by saying in the world of Amazon & 2day free delivery...it's almost nostalgic (& kind of sweet) going to an actual post office and sending someone you love something...when everything is just a couple of clicks away. I miss the feeling of speaking to an actual human being and folks, let me tell ya: I hope when you visit this particular location, you get to interact with Ms. Linda. She is the best! She was so helpful in helping me get my package to Spokane and...get this folks...all with a smile and the friendliest personality. I was super grateful cuz dude next to her seemed like he was regretting his life choices. Well, I digress. However, starting this holiday season I'm gonna have to "live like the old days" and actually plan/organize TF out of gift giving because instead of the easy (convenient, too, I'm not gonna lie) but impersonal way of sending gifts via sites like Amazon, Target, etc. I'll be sending them from this post office. Oh and also the line was super short around 10am on a Wednesday! read more

So incredibly unpleasant. I came in friendly, with a smile on my face, and the attendant was SO RUDE! I'm not sure why the need to treat customers miserably, but this was a horrible experience and I won't be back to this location anytime soon. read more

If I could give zero stars I would. Like most everyone below notes, this place is the worst post office you can go to. The staff are cold and neutral at best and more often, rude and unhelpful - as someone else commented, they talk down to you. Speak with a supervisor about issues and they could care less - both my wife and I have had them walk away from us without addressing the issue at hand and after arguing that we were the ones in the wrong. If this were a real business, their complete disregard for customer service would have shut them down years ago. Go somewhere else, or do as I will whenever I can - use another carrier. I'd pay double what they charge just so I don't have to deal with their poisonous attitudes. read more

Always crowded, so much so that one employee stands in the line to assist--people he wants to. I've watched and experienced him ignoring folks while focusing on folks he finds attractive--for whatever reason. This location is habitually out of stamps other than the current run-of-the-mill Forever stamp and left-over ugly ones from years gone by. I don't even know where to begin on adventures in getting your mail held! read more

The worst. They don't hold mail when you've put in the hold mail request; then they do hold mail when you cancel the request, they don't read the instructions, and they really don't care. read more

Horrible service! Mostly due to one male who is always directing people. One time I was carrying an object in that I wasn't aware could be shipped due to size but large enough to carry. This man - aggressively and in a volatile manner came outside and told me I couldn't ship it there. While I was trying to balance it and check my paperwork he continued berating me and harassing me, instead of, oh, I don't know - ma'am can I help you set this down? This man had no social etiquette, was like some uncivilized, unprofessional person who wanted to display what little authority he had. Since I used to live right behind the post office it was the place I used. I generally didn't have problems with the counter people there, they do seem bored and annoyed, but not nasty. This same man has harassed me multiple times that I have been in, I couldn't even use this one any more. One time he asked me what I was shipping and where - out of no where! I think there are other reviews where he selects out young female patrons and aggressively hounds them for some type of response. I told him it was personal and I would like to speak to the counter lady. Well that set him off and he berated me in front of a line of 12 people. Thank goodness most in this area recognized his behavior and sympathized with me. I would give the place 4 stars if it wasn't for this man. I've seen him threaten to kick people out for politely declining his service! I'm surprised he is still employed there! read more

The most polite staff I've ever experienced in a US Postal Service Office. Of course the lines were still extremely long but unfortunately that is to be expected. read more

The man who helped me was kind and so helpful! He helped me send my package in the most secure and cost effective way. He was incredibly polite, even to the customer behind me who was fairly rude to him. I will keep coming back to this location in hopes that every employee is as pleasant as the one I had! read more

This is my first and last visit to this location. I had already prepared and paid for my priority mail and when served at the counter, I asked if the labels could be re-taped on to make sure they don't fall off in transit. The employee's immediate response was "we don't do that, you can buy tape." I know for a fact that they do offer free tape for priority mail shipments and asked about this. He then told me to use the priority mail tape at the counter, which was not there. All of the roles were behind the counter and he had to go get it for me. I don't even think you looked at my packages before telling me no. Not a big deal, but with such rudeness for a very simple issue I have no reason to return here again. read more

Easily one of the worst government offices I have ever encountered. After multiple misdeliveries (and/or non deliveries), we have complained, only to receive the most obnoxious responses from the manager and staff. The mail has sometimes not been delivered for days. With one recent purchase the shipper tried USPS twice before giving up after neither shipment was delivered and had to use FEDEX. We have escalated to the main post office in Durham, where the postmaster promised action, but there was no change or follow up (as had been promised). Now we are going to have to go to our local congressman and senator. Neighbors report similar experiences. The "manager" and her entire staff need to be replaced. They are a disgrace to the US Government and it is no wonder that conservatives want to privatize the service. read more

Linda was incredible when I had a crazy mailing job. And the others up front were great at supporting her (though when they called for help as other customers came in, no one came) read more

I've been to this post office before and the service was quick and friendly. Today there were more people, but I heard one of the workers saying they were "short staffed". They were rude to the customers and not very friendly with me. I know this is an isolated event, but if you see them being short with more than one person... It's kind of uncomfortable. I didn't even have a hard request... Just shipping something by priority mail. The man in front of me said, "I'm scared now!" Because of how rude and short they were being to their customers. Of course he was joking, but still... A joke is always 50% true. at a post office- the only thing you can judge it by is the service because it's not like their rates differ from other post offices. Service is poor here if you get them upset. read more

There is no reason for this post office to exist. It's clerks are completely worthless. Every time I go in (not by choice, but because it's the post office that my house is assigned to), there is a long line of people and the staff is incredibly slow. It seems every interaction takes 15 minutes per person. Today I went in to try to find my mail since it hasn't been delivered for three out of the last 4 days. After being sent to one line by the first clerk, his neighboring clerk called me over to try to ask what I needed. I explained my problem. His went in the back and responded that the regular mail carrier was back today, so mail should start flowing again. I don't understand how a mail carried being out just stops the system. How can they not plan for that? Congress should cut off the USPS and let it fail if it can't get its act together in a way that actually earns customer's business. read more

Dreadful place. Staff is intentionally unhelpful and rude. Go to another post office or use another carrier if you can.

Got there on 4:55 Close sign says 5 Wouldn't let me in and act bully and I respectfully Shame on them , worst service i ever got in america read more

Worst customer service experience ever. Good luck trying to get a PO box here or getting anyone on the phone who can help you out in a timely manner. People do not value their jobs which is evident by their lack of customer service skills. read more

I know alot of people complain about the post office but not today! i had a great experience today sending off the last of the packages to family and friends. I know its a little late but that is not the point. Even though it was very busy and there were many people needing help one gentleman Ronald Woodard gave excellent service! Even though it was his lunch time he took the time to package my gifts. I am happy to say that I received terrific service at the post office! read more

I go to this post office about every other week to ship a package or multiple letters, and it's never a good experience. There is always a a line and the staff are always unpleasant. They are very curt when explaining the different shipping options and act annoyed when customers are confused about postage pricing and policies. Eye contact is poor and I don't think I've ever seen one smile at a customer. There's a tall gentleman who stands at the head of the line directing traffic and making sure customers have the proper forms filled out before they get to the counters. In theory this is a good idea and I have seen it work at other post offices but this gentleman simply seems to bark at various people and ignore others. My mailman is based at this post office and he is so good I can't give them one star, but please USPS, can you get Starbucks or Chik-fil-A to come in and give your retail staff some customer service lessons? read more

No problems for me here. I used the kiosk and asked someone behind the counter in the next room over when I had a question

Everytime I come to this post office they are nothing but rude. Rude to me and rude to the other customers. A lady in front of me even turned around and made the joke that someone needs to eat a snickers. ha! But I seriously hate coming to this branch. read more

This office could use some work. No space for people to stay in line. The line blocks the door for you to come in. The location doesn't have pens around for you to get your mail together. Nor did they have tape around. If they had these things the flow of this location would be way better. read more

I had wrote a previous issue about difficulties I had getting my parcels...The carrier Vernon fixed the problem. He had brought my parcel back to the post office because I wasn't home...He went and got it for me the next day and brought it to me...This is excellent customer service and a wonderful attitude. read more

Use the kiosk when you come to this post office, and avoid the staff at all costs. The last two times I've been to this post office have been awful. One of the female workers has gone out of her way to ridicule me, and does her very best to be loud and rude. I wanted to mail a large envelope, with two day delivery and the option to track. I asked her what was the best option. She suggested using the flat rate priority mail, and that this option would save $2. I asked her if it would still get there in two days, and whether that option was trackable. She looked at me and said loudly "don't you want to save $2? I'm trying to save you money!" I asked her again, whether this option was trackable and when it would arrive. "You're just being rude- I am trying to save you money!" read more

I stopped in on a Saturday morning and it was a perfectly fine experience. The line wasn't long, three people were working at the counter, and everyone was polite. I figured I'd post this review after reading that so many people had negative experiences. read more

I would select no stars if that were possible. Had medical safety device sent by priority overnight. Insured but no signature required. Door bell rang. Walked towards door. Door bell rang again. Opened door. Package on stoop. Not the package I was looking for. Postal worker drove off before I could catch him/her. Later in the day found a "Sorry We Missed You" slip. Waited 1 hour and 13 minutes on hold with national number to find out "sorry" can't do anything about it since your local post office is closed (sure, 45 min into my hold time). Now two days later unable to reach anyone by phone. Online says "rescheduled for delivery" but does not appear to be out for deliver. So over the USPS. read more

I stood in line for 10 minutes only to be told they were completely out of Forever Stamp rolls. This is their core business, selling stamps and postage. No wonder they lost over 5 Billion last year. Not the first time I stood in line at this major branch to be told they were out of stamps. Unacceptable. read more

I have frequented the post office on Shannon Road for many years and have found the clerks to be friendly; however, there is one person in the waiting area that has ruined the entire experience of mailing packages. If you are so unfortunate as to have to wait in the long lines, you will have to listen to the big and loud mouth of Mr. Cotton who loves to wield his authority around, flirts with some of the ladies, and listen to him laughing at himself as he thinks he is very charming. He will interrogate poor uniformed customers who have come in to check on their mail and he is in fact outright rude and mean to some customers. I feel sorry for the nice counter clerks who have to listen to him as he is loud and filled with self importance. Is he fit to be doing a customer service job? read more

you'll get what you need done but you will get a miserable employee most of the time who hates their job and just wants to take it out on you. it's pretty annoying when all you're trying to be is nice and you get treated like you ruined their day and all you're doing is sending one package read more

I use this post office all the time for mailing eBay items. I print my labels at home and then deliver the packages (about 400 per year) to this location. I've never had a problem with mailing items there. The staff has always been very friendly, helpful and courteous. In fact they have gone out of their way to help me get my packages mailed. This is a very busy post office, so I would print labels at home for busy times like Christmas. They do have a package kiosk outside the regular counter area and have lots of shipping supplies. Having been there many times, I've seen people who don't have their packages wrapped properly or at all try to use the facility for that. You really need to do that at home folks. Be aware that the USPS has a click-n-ship web site where you can print your own labels, that's helpful too. Just saying, these folks process a lot of our stuff so they could use all the help we can give them. read more