Consistently the WORST Post Office I have ever used. People who work here are barely competent and usually rude. Not to mention the LONG line. Often one person working the front and several others in the back talking a laughing. Go somewhere else. read more

The United States Post office, what an excellent experience. I had to have a letter tracked for delivery and they helped me right out. They were to the point and took care of business in a flash! If any lines formed they were taken care of quickly. Overall you get what you pay for here, and everyone is easy to work with at this location. Yes I still need stamps for various things, and they do have a selection to pick from. So if you need stamps, or special delivery, this USPS spot is for you! read more

Yelp needs to update the hours for this location. They do not open at 8am on Saturday as stated here on yelp. This is from the official USPS site Sat 10:00 am - 1:00 pm Sun Closed Mon 9:00 am - 6:00 pm Tue 9:00 am - 6:00 pm Wed 9:00 am - 6:00 pm Thu 9:00 am - 6:00 pm Fri 9:00 am - 6:00 pm read more

The experience was great! Had to get the taxes in the mail (I know I have until July 15 but hast makes waste!) Felt safe (social distancing marked on the ground) the staff was friendly and behind a "plastic type" screen so everyone was safe from this awful Covid19. Got the taxes Good customer service Felt safe Go use the USPS the news love too!! #essential read more

United States Post Office - This is what social distancing looks like - Post Offices Near Me - Southlake, Texas

If I could give them a zero or no star I would... two front employees are particularly rude and incompetent. Patricia and another older man both should be moved to the back. Also, when I receive packages with store name printed on the box it goes missing. I have insist they look several times before it is found. And I have had make several trips to get them to look. It is as if they are planning to steal my packages. Are they running a theft scam??? This office should hire new people. read more

I know most post offices aren't exactly known for "speedy" service but this one is god awful. I've been in line for 20 minutes already and the lady has only helped 1 person and there's no one else to help. With a line almost to the door, this is pretty frustrating. They need to staff enough people to keep up with the demand here. I won't be coming back to this one, I remember why I use UPS for most of my needs. read more

Slow, rude, incompetent. She couldn't get the label printer to work, then finally told me to "try the kiosk". I felt guilty for trying to get her to send a package for me. I'm gonna have to find another location. Luckily I didn't blow a gasket with her and just left. read more

Had an appt this morning to renew my daughter's passport and Patricia was amazing, nice, great sense of humor, made our day!!

My review is for the Passport Services. Southlake Post Office offers efficient processes for renewing or getting your passport...Easy, Easy, Easy! Not all post offices offer this service so it's nice to have a post office close by that can take care of passports. 1. Sign In. There are 2 lines. One for passports and one for regular post office customers. 2. Fill out the forms. If you have never had a passport you will need your original birth certificate and an additional ID with your pictures. For renewal all you need is your previous passport. They have 2 separate forms to fill out depending upon a renewal or new passport request. Be sure to fill out the correct form. 3. Need a picture. They do this too! You will need 2 2"x2" picture. Be sure not to smile, take off your glasses and make sure your hair doesn't cover your shoulders. Easy! For a fee~ 4. Want it faster! They do this too but it will cost you. Typical time to get your passport is 6 to 8 weeks. For $60 you can get it in about 4 weeks. It takes about 10 to 15 minutes per person so be prepared to wait. They do have benches for people to sit so that's nice. The process is efficient. read more

United States Post Office - Passport Fees - Post Offices Near Me - Southlake, Texas

I've been here a couple of times to mail a letter. The wait is usually less than five minutes which I appreciate. The customer service is fast and attentive. They have three lines available for mailing and also offer self service mailing items as well. They have mailing cards, wrapping paper, packaging tape and supplies for purchase. They do debit or credit card only due to COVID. read more

This is THE BEST small town post office. They are so friendly and helpful and the location is great to get in and out.

They never answer their phone. Also, they delivered a package to the wrong house and still have yet to retrieve it. it's been nearly a week and it's impossible to tell if I'll ever get the package. read more

Made a passport appointment for my 8 year old here multiple times. Each time, the appointment was cancelled days after being confirmed. If people are making these appointments it is because of a NEED! Made an appointment at another facility and everything was great, even though the employee who helped me was working the front alone. Get it together Southlake. You are a passport facility even if you don't want to be! read more

While standing in the mad-holiday-mailing-rush line, I decided to write this review. The length of the review will be directly related to the amount of time I have to wait! :) This location is pretty good - 3 counter agent positions; a self postage machine and plenty of parking. Plus afterwards you can go shopping or get a good bite to eat in the Southlake Town Center! read more

I'm not sure why this post office has low ratings because we have lived here for five years now and have never had anything but great experiences. I've gone in the morning, afternoon and right before closing and always had great service. I've also gone during Christmas time to drop off packages and tons of Christmas cards and stood in lines that were long, but the staff all were kind and helpful still. I would recommend southlake uspo to all my friends and family. read more

Why does anyone use the post office anymore? Everytime a vendor sends us something via usps I cringe, because it's a coin toss as to whether it will be delivered to the correct address or if it will be delivered at. They're completely incompetent! They mark stuff as "Delivered" when the item is still in the carriers car and then isn't delivered until 3 days later. Rediculous. read more

I was happy to only have one person waiting behind me in line (it was around noon) and after I finished my transaction I turned around and saw 7. It can get busy in a hurry! There are so many PO Boxes in this place that it smells like a comic book store - which is not a bad smell for the nostalgic. :-) read more

Went in today to get our passports taken care of with the kids. They basically told us they didn't want to process them because they were closing in 30 minutes. It's sad that people are this miserable and worthless at their jobs. read more

this post office cost me an additional $12.00 in postage because she insisted that ANY padded envelope was considered a package, she wouldn't call a supervisor and wouldn't measure the package in the special slots...exact same envelopes mailed today for $1.15 each vs $3.70 she charged me... Oh and btw can't dispute cost after you leave despite finding the rules from USPS site that proves her wrong.... Education and some customer service raining due. read more

Mail delivery is not dependable during summer especially! Lost mail. Delivered to wrong address. Some never received.

Saw a lady show up for her passport only to be told that the person in charge of the passports had left early. Lady proceeded to say that she was told to come back at this time by said passport person. Employee just shrugged his shoulders. Can't remember a time when I associated good service with a federal post office but this is a new low. read more

Convenient location tucked behind the shops of Southlake Town Square. Seems the service counter was small and understaffed and the line long. No big deal, I usually use the self-service machine. Yikes, there's a line there too, and there's only one self-service machine. For a post office serving such a large area, you'd think there would be at least two self-service machines. I patiently waited my turn as the people in front of me, one by one, struggled with the "complexity" of the machine. What are you mailing? Does it have any of the items in this long list? What's the zip? Are you using any of these post office provided mailing materials? Will the big postage sticker fit on the front? Insert payment... Is there anything else I can you with? Argh, the questions aren't that hard people, let's move along. Finally mailed my package (large envelope not rigid, no, 23314, no, yes, done, no... Simple.). Next time there's a line I'll mail closer to home (http://www.yelp.com/biz/united-states-postal-service-usps-keller). read more

Post Office at Southlake Town Square, The worst customer service in the history of customer service. I would give this office negative stars if possible. We had a truck run over our brick mail box and destroy it. My wife went the next day and told the post office what happen and ask to hold our mail. She also explained that our box was not on the street of our address and when we have it rebuilt we'd like to move it around the corner to match our actual address. She left our contact info and was told that they would need to come out and look before they could approve the new location and someone would be I touch in a few days. A week went by and crickets. I called this post office the next 3 mornings and was told someone would be out that day and would call when they got there. Crickets all 3 days, not even a courtesy call of "we're to busy, maybe tomorrow." The forth day I went to this post office to get my mail and talk to the supervisor but was told he was to busy to see me and would have to call me if and when he got time. The supervisor did call me back but said he would not approve the new location. After a few minutes of back and forth he agreed to involve the postmaster to get his opinion and he'd call me back that day or next at the latest. On day 3 of not receiving his phone call I called him numerous times to finally get him to answer only to be told he'd still be unable to approve our new location because it would add extra time to his carrier's route and it would be a hazard to his carrier because he'd have to back up or turn around after dropping our mail. I guess even though the post office can deliver the mail in rain, sleet, snow and darkness they draw the line at backing up or turning around. Even though 100 yards up the street that's exactly what they do to deliver our neighbors mail, that's where we got the idea to relocate our box. Anyway, customer service is not important at this post office (Southlake Town Square) as they are the only game in town and they don't mind acting like it. read more

Abdeltif A 04/12/19 I have the best experience at this post office ,the staff were very helpful.I had an issue with an international package delivery.The supervisor Roslyn and Emily took the time to find a way to solve it .I am glade I went there. Best customer service which not known about post office. read more

Terrible service. Rude employees. Shocked there people are even in the service of people industry. If I hadn't already had a return slip from here I would have went to FedEx. Better service x10 for x2 the cost. Crossing my fingers that they will even ship this out right. They didn't care about me read more

Incredibly rude and lazy staff. Waited in line and finally spoke to a guy who said I'd have to ask his colleague if she could fit me in for passports. I said can you ask her? He said no, just hang out "over there to ask her". I wait near her. She's the slowest employee of all time and is taking forever helping someone. Meanwhile I have a toddler and baby with me, waiting for a simple yes or no answer. I finally politely interrupt her to ask, "I'm sorry - just quick question, are you able to take a passport app today?" Doesn't even look up and says no. I tell her next time get your coworkers in sync - why did I have to wait around and he couldn't ask you? She nastily remarks that she doesn't know "who is here with who today" and there's "so many people". Uh. What does that have to do with anything? Dumb AND rude. read more

So my package had been lost and i went to pick it up here and the lady that helped me honestly didn't seem like she knew what she was doing at all and ended up leaving for the day without telling me or giving me any information regarding my package. the other employees were more helpful towards me than she was and i was there for about 2 hours and maybe talked to her twice. needless to say i'm disappointed read more

Terrible....waited hours to get passport, these people have zero urgency I wonder if this type/level of service communication (lack of) is behavior they would approve of elsewhere. Terrible, suggest you try the courthouse they actually seem to give a damn read more

The Southlake Post Office NEVER answers their telephone, making it impossible to resolve mail delivery issues. A 2018 Midterm Election Ballot mailed October 5, 2018 from the Tarrant County Election Office has mysteriously disappeared, and thus, NEVER delivered. Whether sloppy delivery to the wrong recipient & address, interception for purpose of voter suppression, or worse yet, Voter Fraud using someone else's ballot & identity to illegally vote....all are possibilities. One thing is for sure, I will make sure every government office, Federal, state, and local, is made aware of this most recent serious mail delivery irregularity. read more

I just hate going to this post office. They are never staffed properly and it takes forever to get through the line. The customer service is quite poor. They think not answering you when you ask a question is appropriate. I will do everything possible not to use this post office. Ugh! read more

Negative experience, if I could rate it. The guy at the front counter was so rude yesterday. I asked for help to find out how much a parcel with Humanitarian Aid (children cloth) to Ukraine would cost. But he didn't help to calculate the cost of postage. He kept sending me to the stage with FLAT priority mail boxes. I asked him again that I need to send a PARSEL. And I asked him : "PLEASE check about a 20 pound parcel to Ukraine". And he never did that!!!! He said over and over that it was not possible to send a parcel to Ukraine. But that is not true!!! My friends sent the parcels with humanitarian aid to Ukraine through USPS... I said that to him. At that time nobody was in the store, no one customer. I speak English with an accent since English is my FOURTH language, after Ukrainian, Russian, Crimean. Since he was such ignorant and disrespectful to me, I assumed that he was disrespectful to me because of my English. And he left the front counter... When a manager/supervisor came out, I asked the name of this guy who was such disrespectful. But the manager didn't give me his name. The point of going into the post office is to get help. They need to treat this place like a place of business and teach customer service. Also if you hate your job, leave... don't poison other people's day!!! read more

We went to the Post Office today to apply for our passports. Rachel was fabulous. She walked us through the process every step of the way. Shout out to Rachel for doing her job spectacularly read more

Let me tell you a story...... If you're coming here for passport renewals..... DON'T! The staff is slow, they DO NOT have designated passport personnel, just a lady that works you in between postal clients. An hour I waited with only 2 ppl ahead of me when I got there. I called ahead to make sure I had everything I needed, was told my son who is renewing at age 17 didn't need to be me to renew his passport, just needed all his paperwork, then I get there, wait an hour just to be told that I would have to come back with my son. NO compassion from staff, just rude and snarky comments from the staff. Completely unprofessional! read more

Employees at the Southlake Town Square post office are polite, helpful, and very professional. My problem lies here in.. since I started receiving mail delivery to my unit over a year ago. I got so many bills, commercial mailings, etc... for prior residents who lived here prior to my moving in. I have dropped items off, bagged things, bundled things, written notes on them and left them in the mailbox for the mailman to return with written request to deliver mail to only (my name) please. Yet they continue to come, regardless. I spent time away recently. When I returned there was a note in the mailbox stating that the mailbox was too full, the post office had my mail and they would be returning everything to senders in 10 days!!!! Really? There's always more of everyone else's mail than mine in it and I can't get them to stop delivering it, but they will stop delivering mine because my mailbox is too full? Important mail from social security was evidently returned. Completely frustrated for a solution, I finally called to lodge a formal complaint with the postmaster general. I do hope I get MY mail soon. I finally got some Monday from social security... But it was for someone else! Frustrated doesn't quite cover it! read more

Southlake has a couple small POs. There is also one inside the Weir's furniture store across from Costco on Nolen. Go into the country store and the Post Office window is inside of the country store. read more

This Post Office was the fourth to visit in one day. I have used many post offices, and this was by far The best that I have been to visit in a number of years. We were trying to get passports during the holidays. This allowed us to observe the staff under extreme duress.we had an issue, but we were quickly directed how to correct it, and provided options to how to rectify to acquire our passports as quickly as possible. Many people were turned away, but they were handled professionally. I would recommend anyone to visit this site if they need assistance with any service the Postal Service has to offer. read more

The only way to experience worse customer service is to call the US Post Office's automated telephone service! The office is understaffed. There is no manager on site to whom issues can be escalated. The bad manners of the employees at the desk are exceeded only by their bad manners! These folks are there to punch a clock - and nothing more, giving good public employees a bad reputation. They couldn't care less about resolving my issue or the issues of customers in front of me in line. Service was so bad I wondered if the employees were accepting bribes from FedEx or UPS to sabotage the USPS - since no customer service should ever be this bad! I only came in to the physical location because I couldn't resolve my issue on the automated system yesterday; needless to say my issue wasn't resolved. I'll avoid USPS as much as possible in the future. I look forward to seeing the organization become insolvent and privatized as their business flees their abysmal toxic customer service! read more

My experience with this post office was horrible. Not only has their phone been out of service, their customer service is outdated too! I went in to renew my and my daughter's passports after attempting to reach them over the phone so that I could take any documents needed. When I get there, the attendant assumes we're getting our passports for the first time and asks us to submit documents. I explain I didn't have any documents ready, such as the application, because I called numerous times during the last week and their phone line was disconnected. She then went to the back and said there's a mama and two girls here to get their passport done. Didn't hear the other party's response. The attendant came back and said well you need both parents here. I asked her, "even if it's a renewal?" She didn't have the answer so she goes back again to confirm. She then comes and tells me yes, because they are minors. I said that's fine. I'll have my husband come down. The other clerk that was in the back finally comes to the front desk and she tells me that I'd need to go have our pictures taken because their camera is down. I tell her that all this was becoming very frustrating considering the fact that I called numerous times to find this information all out. She gives me a blank stare and doesn't apologize for the inconvenience. Instead, proceeds to tell me that I can go get the pictures taken at CVS but that even at that they could only process one application! It was non-sense. Talk about pure laziness. I was there at 10AM trying to accomplish this and she tells me she can only process one application!!! I tell both of them how frustrating this experience was and that they really need to fix their phone line. If you want efficiency, competence and just a reasonable customer service experience, please save yourself the frustration and avoid this lazy place! read more

This was a great place when I was in Maintenance there. The employees are truly caring workers however they are governed by mis management most times. The employees work very hard and most of them have been there over 10 years. Don't blame the Clerks for being tired and slow when there are not enough work hours allowed by the District to allow the Supervisors to man the counters to get the job done. Southlake is a great town and the USPS folks there do care about their customers. read more

Not the worst post office I've ever been to, but definitely not the greatest. They usually only have one person running the place out front. You can see multiple employees doing other things instead of helping the ten people in line. The earlier it is in the day, the better. read more