No stars...friends and family NOT RECEIVING MAIL…read more Keep on trying ...100 years of poor service... Amazon, Fed Ex, and UPS can deliver in a day... Hope I wasn't sending something important!!!

About 5 months ago I bought 3 baseball caps on eBay and paid almost 108 dollars including shipping…read more eBay said that the package had been left in front of my door by the mail, which is not true. I went to the post office and complained, and they told me to ask my neighbors--what do my neighbors have to do with a package I never received? Later, I bought a New England Patriots jersey on eBay, and the same thing happened. eBay said that the package was left in front of my door, which is not true. I went to the post office and they told me the same thing, to ask my neighbors. This is the second time that this post office has lost my packages. I have a camera in front of my door, and that's why I'm telling you that what they say at the post office is not true.

As soon as I say something nice I get a letter sent back I mailed to a friend a month ago…read more...RIDICULOUS!!!

This is probably my favorite post office in Irving. I do fancy a self-service kiosk, but that's…read moreokay...they've got plenty of people working here and the lines move quickly. Not to mention, they're also open on Saturdays, when I frequent most...woot woot! They have a desk in the foyer that I like to use to get my stuff together before heading to the line. I feel comfy here and that's swell. The post office workers know what they're doing (even when I don't) and that is helpful, because they save me money.

It's a typical USPS - long wait times, only 1 or 2 staff members at the counter serving customers…read morewhile the others are in the back office, staff are never friendly and lack basic customer service skills. That's pretty much the trademark of any USPS location, which is quite sad. The location is spacious and has self service options which makes transactions better without having to interact with the staff. Plenty of parking available and the location is convenient.

Bring a jacket b/c it's freezing and a folding chair b/c if "the supervisor", Tyson, goes in back…read moreto look something up to "help" you, he's going home and leaving you standing there freezing for over an hour, is not it! Also, they never answer the phone, like hours and hours no. I don't think that number is actually plugged into a phone. If you must go, hopefully you can go to a different location.

The employees here are NOT helpful and NOT nice. The Hispanics lady only helps Hispanic people-…read moreeven if there are numerous people in line before then. The taller African American lady with short hair literally patronized me for not picking up a certified letter for 2 weeks... lady you work in a post office and do not know my schedule . She put my letters on the table, sat back with attitude and said "that's it." I have never been treated with such disrespect in my life for something so minuscule. She then began to talk about me before I even walked away from the counter!!! ***avoid this post office at all costs.

If you want an excuse for something being received late then use these folks! Every time I get…read moresomething from AMAZON and I see USPS as the carrier I know I won't get it until 3 days after the delivered notification. Don't even try to call and speak with someone they have 40-90 minute call hold times!? Is there only one person answering phones?

Been in twice on Saturday morning and the customer service was great. Easy in and out to send a…read morepackage.

As a small business owner, I need access to the self-service kiosk. This location doesn't have one…read moreand in this age I think every USPS needs a self-service kiosk. Not all of us can make it to the post office during the lobby's operational hours. Bummer man.

I was dreading a post office visit, but I walked in and to my surprise I didn't have to wait in…read moreline. They have a "do it yourself" machine to send your package! Note: there are size limitations for this. They do ask questions before you begin to make sure your package is eligible. After that, it's a very easy process! Yes, the postal service has gone downhill and yes, most postal workers aren't happy these days. It was great not to have to deal with lines and bad service! Wahoo!

I am so upset about the service I received from the PO. I had them send a box to Memphis,…read moreTennessee. My cousin never received it. It was a birthday gift. So I went in to have them track my package and it was somewhere in Huntsville, TX. on the side of the road is what he said to me. He gave me a phone # to call to get my 100.00 refund for the insurance claim. No one will answer or respond to my call. What poor service. I will not be using USPS ever again. UPS IS VERY DEPENDENT! I can count on them for better and faster service.

I once would tell folks that this was the best postal location hands down. However lately the moral…read moreseems down or maybe they just have employees who are providing poor customer service, but I've gotten where I dislike this location but still come here because they carry the best variety of stamps, opened longer than my local office and this is gonna sound horrible, the customer service here is still better than my local post office. On this evening, I overheard one employee talking to a customer in a very snarky tone. Yes I realize that times have changed however you don't have to make someone feel little by saying things to make them feel stupid. Another lady asked a question and was told that she would need to Google the answer to that. I hope I've just come at a bad time (although it was NOT busy, there were three employees and like four/five customers) and that this isn't the norm to be expected.

I like that this location is open until 10 pm on weekdays, making it very convenient to come for…read moreany last minute shipments such as taxes. While it was empty inside when I stopped by on Friday evening, it was still a little unprofessional for the employee to be on a phone call during my entire transaction (before I got there, during and after I left was the same continuous phone conversation)

DO NOT GO HERE. I REPEAT SAVE YOUR TIME ENERGY AND MONEY!!!!!!!!!!…read more I hope US Post office sees this and I hope the worker that was working on Friday March 11th 2026 at 1:30pm sees this. US Post Office is hiring some BOZOS!!!!! the lady that was working the front desk WOULDNT scan my fiancé's packages because it was too much and there was a "line". My fiancé just left because she would rather keep the peace but Fuck that Do your damn job. It's not that hard to press a button to print a label. Once the worker decided she wasn't in the mood to work she hid in the back while the "line" she mentioned just sat there. Then another I'm guessing newer worker proceeds to come out and say she can't help my fiancé either cause she's "not qualified to work the machine" Damn I didn't know pressing a button was rocket science. Hey US Post Office maybe you guys could compete with the big boys like UPS if you guys didn't hire these NPCs!!!!!!! Literally a newborn child could do a better job than the lady they have on schedule at this location. Worst person you could ever have representing your establishment. Paying someone money that doesn't even do her job. This is why americas economy is failing.

This location is getting pretty beat up on reviews but I had a great experience. The customer…read moreservice employee was patient, polite and friendly.

quick services, friendly staff. They work efficiently to get through the lines. don't come in too…read moreclose to closing, if there's already a line they'll lock the door so they're not open 30 mins late.

this is the worst post office will never use post office again i have loss package for bussiness…read morecannot get know help from this nasty post office the whole system the post office has the worst system my package was supposed to be delevered on march 5 going on 2 days they cannot tell me when they will deliver mean while it costing me money to rent car at 60 dollars a day for there mistake horrible experice and the do nothing to help you will never use post office ever again