Overall, I'd rate my experience with Toyota of El Centro a 3 out of 5. I ended up getting the truck I wanted, but the process and communication could have been much better. I initially reached out for a trade in quote and had very little follow up. Compared to out of town dealerships, communication and effort just were not there. It was not until I met Jasmine at the fair that things started moving. She helped get the process going, but even then, follow up was delayed. At the dealership, the process took about five to six hours. Negotiations felt typical, starting low on my trade despite a higher initial quote. After going back and forth, they did come up significantly, but I felt like I had to push harder than expected. I was also on a time crunch, which did not help. Financing moved quickly, which can be good, but it felt rushed. The process was done in Spanish without asking my preference, which I should have spoken up about. A few details were not clearly explained before signing, which left me with some frustration afterward. Post sale support also fell short. I reached out about swapping or removing the running boards, and while they offered help, it came off more transactional than supportive, especially after just completing a deal with them. At the end of the day, I got the truck, but the experience did not match the level of service I have seen at other dealerships. My advice is to shop around, get quotes from other areas, and use that as leverage if you plan to buy local. Toyota of El Centro has the potential, but improving communication and customer care would go a long way. read more

Dealership refused to submit the proper paperwork to the IRS and now I've lost a $3,000 tax credit for the Prius Prime I purchased last year. I will never buy from this dealership ever again.. Now my only choice is to take them to small claims court and waste a bunch of time that I don't have. read more

Please, please do not purchase a used vehicle from here-- NOTHING BUT FRAUD. Please don't waste your time or money. I specifically was interested in tracking down a manual transmission vehicle and United Imperial so happen to have the year and make that I was searching for. However, they LIED UP AND DOWN about this vehicle. They pressed that I couldn't test drive it for more than a couple minutes at a time and because of that, I wasn't in the car long enough to feel that it would tremor violently at slow speeds aka the transmission needed a full replacement. They were aware that I was coming from 6 hours away for this purchase, so to send me on the road after dark like that is beyond reckless. Not only that, both control arm bushings were cracked and the stabilizer bar needed replacing. As well as new shocks and an engine reseal. They pushed the 3k extended warranty on me which was suppose to cover practically every component that wasn't regular wear and tear. Would have been great if it wasn't nearly impossible to use due to the car being a nontoyota car. On top of that, the warranty tried to fight it saying that because the car was sold to me this way, they wouldn't cover the damage. Try getting ahold of anyone at the shop either for help on this front, it's literally a lost cause. What is super crazy is that before purchasing the vehicle, I had asked for the safety inspection paperwork that they had on file for it and no where did they state any of these issues. Later when I spoke to one of their mechanics that did the intake, he specifically told me that they were aware of the issues and decided not to do the repairs because the cost would have made the money they could get for the vehicle a loss. SO THEY LIED AND STILL SOLD THE CAR ANYWAY. The lying is so intense that on the safety report where they stated the thickness of the break pads, they said that they were 4mm across the board when in reality, I had 5 in the rear and 7 in the front. Just completely no sense all over the place. I waited a while to post this because I hoped that we would come to an understanding and United would take responsibility, but that just never came to be. Super disappointing all the way around. So not only did I completely overpay for the vehicle, it was a pain and a half to attend to after the fact plus more money out of my pocket. I guess this is a hard lesson learned to me but please, please, please I beg of you, DO NOT SHOP HERE. read more

Sadly, I won't be purchasing another Toyota vehicle from United Toyota ever again. I was sold a worthless extended warranty disguised as a Toyota Warranty when I purchased my vehicle at this dealer. Warranty only covered cheapest repair. Had to push warranty myself in order to cover repairs as service manager left it to me to call in as he did not want to deal with extended warranty. The extended warranty that I was sold cost me $3k. Extended warranty only covered $500 worth of repairs. Paid $1,300 dollars out of pocket for water pump as they charge $210 an hour for labor. Tried to reach out to General Manager Jorge Clue to see if anything can be done to help me with this but never received a response. Front desk does not give contact information for General Manager when asked. Won't be purchasing another vehicle from United Toyota. read more

The good about desert highways: Video of sunset and moonrise are awesome. The bad: Potholes the size of what used to be your tire. I limped in the night before and went into United first thing in the morning. They took my walk-in no problem, helped me pick out a new set, and took it in the back. My only complaint: No time estimate even after I asked, so I wound up waiting at the dealer until late afternoon due to the other (holiday) appointments. The waiting was made more ominous when they brought out my car halfway through... and then took it back in for another couple of hours. Luckily it was the holiday, since I had to drive a couple hours back home afterword on top of that. And inhale food, since I didn't know if I'd had time during the wait. read more

This is a 1 star rating for the Toyota Service department. I took my van in for a routine oil change and decided to save myself a trip to Auto Zone and get the cabin filter and engine filter changed out too. When I came back to pick up the van, my husband said "hey let's check just in case." They did not change the filters. Both filters were filthy, full of dust and dirt. When we went back in to speak with a manager and showed them the filters... the guy up front swore it was a mistake and accidentally put my new filters in an Avalon that had just left. Of course, no Avalon in sight. The same guy even had the nerve to say "we're human, ppl make mistakes". This "mistake" to NOT change our 2 filters sounds lazy, dishonest and missed the principle. Own up to your "mistakes" and do what's right. I wanted clean air for my family. Not a returning customer and I suggest checking your oil, filters, everything if you ever get service here. read more

Miguel in service was a huge help! Had to have our car towed in for a water pump failure on the way to AZ. He helped us navigate the drop after hours and had us back on the road the next. Fantastic experience & top notch service! read more

First off; HUGE THANK YOU TO Daniel Figueroa in parts for making my purchase easy and seamless. Secondly I worked at car dealerships for 6 years and I can tell when the staff is unprofessional, and not trying to help at all, and this was not that. I have to say these reviews are not correct for the store. I live in Las Vegas and own a Toyota Corolla. As such I need suspension strut mounts and right now they are on national backorder. After calling many places I came to find that this dealership had 2 that I needed in stock. They communicated with me consistently, even when I couldn't respond back right away, and then made a payment portal easy for paying online and having the parts shipped to me in Vegas. I paid on Saturday 1/21, and today, Monday 1/23 the parts have been picked up by UPS and are now on their way to me. Considering they are closed Sunday and I paid late into Saturday I would say they moved promptly. Customer service was phenomenal and I had ZERO issues. I do wish the parts were a little cheaper, but beggars cannot be choosers. I still feel the money was well spent. Thank you again! And Daniel Figueroa, I hope they show, or read this review to you. You deserve it! read more

Took my daughter to purchase her first car on her own. Sean "Redhead" Lincoln, was the sales consultant that helped her through the entire process. He was professional and very knowledgeable. He listened to what she wanted and guided her to the car she absolutely loves. I recommend you ask for him if your looking to buy a car there. read more

CARLOS ABUNDIS of UNITED TOYOTA IMPERIAL worked hard to find the car I drove home with yesterday. I had mentioned to MR. ABUNDIS that I was looking to trade-up for a very specific model - he assured me that with a little patience on my part he'd find it. Throughout the process of it arriving CARLOS kept me up to date and well informed. In early Spring he called to tell me that if I was still interested, my car would be at the dealership by late June/early July. I was updated of the model particulars and confirmed that a Hybrid was located - Yeay! It wasn't just a matter of patience on my part - but the professional-knowledgeable handling and determination of MR. ABUNDIS' hard work that ultimately provided the sum of his exceptional customer service. I was informed yesterday that my vehicle had arrived and was given a 245pm appointment and a short time later I was driving home with my AVALON LIMITED HYBRID :) CARLOS was terrific in assisting me in setting up the technology, updating me on the added amenities as they compared to my traded Avalon - for which I received exceptional trade value by the way. Thank you CARLOS ABUNDIS and UNITED TOYOTA for the excellent customer service hands down. CARLOS was friendly, knowledgeable and very thorough in making sure I received the best of the best for the car I wanted. My experience yesterday was wonderful. CARLOS was very helpful and explained everything very thoroughly. Even in these days where inventory is scarce CARLOS went over and beyond to get the exact vehicle I wanted. ¡Gracias! read more

United Toyota Imperial - Sylvia's 2022 Toyota Avalon Limited Hybrid w/ Cognac Interior - Car Dealers Near Me - Imperial, California

I so badly want to review this place well. But it took me three weeks to get in to get a simple headlight replaced. When my initial appointment was set I arrived to be told that the technician who ordered my part needed to be here and was not that day. I returned to my rescheduled appointment only for them to keep my car over NINE hours to a simple headlight replacement. I'm not happy and will be looking for services else where for other future fixes. read more

Got a really great deal on a used 2021 Honda CR-V Hybrid at United Toyota Imperial. Carlos, the internet sales manager was wonderful making it all happen with great communication, handling all the paper, and post sales questions that I had. It was more than worth it to take a day off work and drive out to Imperial from San Diego where I live. I saved thousands $$$$ of dollars, and really enjoyed a break in my routine. A special thanks to Carlos, and United Toyota of Imperial! read more

We both, me and my husband Barry had a great experience at United Toyota, and so appreciate the excellent professional customer service from salesman "Luis", finance manager "Miguel", and finance manager "Willy", that negotiated our deal with Ally Bank in purchasing our Toyota RAV4. They listened to what we wanted and were each a great help. Thank you! read more

Not so FUNco up on Osborne. Be sure to leave you trailer unlocked when on rides so I can have more fun with your toilets. Be sure to leave the shoe commercials on and some white claw. read more

Great experience purchasing my 2021 Sienna here. Sean (redhead) was an awesome salesman. He was very responsive and personable. We live a couple hours away and he was able to deliver the car to us. read more

I came in, not knowing what to expect. I was looking for a new vehicle. I was met with smiles and the friendliness that I haven't seen in Dealer's in a long time. I found exactly the vehicle. I wanted a brand new Venza. The color I wanted the equipment I wanted. a test drive was amazing. Michelle did an amazing job, laying out what the vehicle had and the wonderful equipment that was included. Finance was fast and easy. I was in and out with a deal I desired in less than an hour and 40 minutes. That included the test drive and signing up for all of the Toyota Information that comes off on my screen. What a great experience I would recommend United Toyota to anyone looking for a vehicle. I nearly bought a used vehicle to start with. They had some very nice vehicles on the front line. But in the end, the new vehicle was what I really desire. What a great place to shop extremely friendly some place that I would recommend my family and friends. read more

I have bringing in my Toyota for several years for service. Some the new owners took over there seems to be a lack of ability to provide good customer service. Went inquiry about car at 1.5hours into service. Service man said they got busy. I asked what that has to do with my car that had an appt. Didn't answer. Went back to wait in lobby. My orig service man didn't even come over to explain they were running behind(?). Sad state of management organization/poor customer service. A 30 minute tire rotation/inspection taking 2 hours. Sorry, not interested in coming back. read more

My vehicle's brakes were locking up on me while driving. I took it to United Toyota Service Department for an inspection and diagnosis of the problem. I was told that my brakes systems fluid was contaminated and the repair would cost $2500.00. They would need to replace the brake booster, master cylinder and overhaul all for brake calipers replacing the seals. I picked up my vehicle and told them I would need to save up for the repair. While saving up that $2500.00 repair I told a friend what was happening and what United Toyota told me. He happens to be a 40 year master mechanic with Nissan. He asked me a few questions about the vehicle and it's problem and then asked me if he could examine it. I told him absolutely. After his exam he told me that if the brake fluid was contaminated the caliper seals should be leaking and possibly the brake fluid should be leaking into the brake booster but he couldn't find any signs of brake fluid leaking at all. He stated that in his opinion only the brake master cylinder may be sticking and should be replaced. We replace the brake master cylinder at a cost of $168.00 and my brakes are no longer locking up on me. United Toyota service department ether has inept untrained technicians or they thought they could take advantage of me. Either way, I will never return to them for any type of service work and I would highly recommend that no one uses them for service work. read more

I took my Lexus for a 35,000 miles service and the Young Service Consultant Conned me into doing unnecessary Expensive Service of Replacing Transmission Fluid by showing me the recommendation on Google Search! I paid for my mistake for not checking my Lexus Service Recommendations booklet which is supposed to be done at 60K ! And to address my complain United Toyota Representative said " Well now you don't have to do that service for another 60,000! " Poor communication from my service consultant Nicolas ! I guess I have to look for a more "honest" Toyota service provider over the Hill! read more

It's been a month since I've taken my car to replace battery.... Within the month, no call to update the situation.... Receptionist and Service dept. weren't willing to help out.... Service agent wasn't willing to call and let me know what's going on...!!! BAD SERVICE ALL AROUND..... DONT BUY.... !!!!! read more

Called more than 20 dealers and none wanted to play ball on a 4Runner TRD PRO. Reached out to United Toyota and spoke to sales manager John and Sean Lincoln in Sales who took my offer on the vehicle and started working on my deal. They were both very communicative. Took a deposit and held the vehicle while I figured out how to make the 6 hour journey. Rosa Maria in finance was the sweetest and nicest Finance Manager I had ever dealt with. She addressed ALL of my concerns and helped me out to the best she could. 10/10 for Sales, 10/10 for Finance and another 10/10 for the entire experience. I can't wait to purchase more vehicles here. The drive is worth it. Thank you to the team at United Toyota! read more

If I could give these guys ZERO STARS I would!!! They buy used cars previously sold at auction with terrible histories (not running, accidents, faulty wiring, etc) and pass them off as certified used cars. My in-laws bought a used vehicle from them and had to replace the engine just 3 months after purchase, at a cost of $5000!!! Because it happened when the car was in Mexico, United Toyota Imperial did nothing to help them (my mom in law is 75 yrs old and couldn't figure out how to get the car towed across the border). The car had yet another problem recently at home in San Diego and the mechanic was horrified that this 2017 Camry was in such horrible shape. It had several used parts clearly taken from a salvage yard including the main computer board, which was missing the silicone seal to keep it weather tight. There was rust on the computer chips and wiring and much of the wiring bundle was exposed instead of sealing inside a protective covering. There was also damage to the interior of the engine framing so the car had likely been in a serious accident. Yet United Toyota Imperial sold this clearly subpar vehicle as a certified used car. SHAME ON THEM taking advantage of the elderly!!! SHAME ON THEM passing off auctioned cars as certified!!! STAY AWAY from United Toyota Imperial who are just looking for a fast buck! read more

Well went in to test drive a 4 runner. Had an old highlander with me. I told the salesman eddie i was there to get an estimate on a trade in for my highlander. Eddie was very nice, and he showed me the truck. Then he turned me over to the sales manager. I told the sales manager i wanted to know how much they'd offer me for the highlander. I even said i didn't care what the offer was, because i had enough cash to cover the rest of a down-payment. He asks all these questions. I tell him before we go any further i need an estimate for the trade in. I ask literally 3 times to get an answer, and he refuses to give me an offer unless i commit to buying the car on the spot. I said we are done and i left. 2 days later i went to kearny mesa toyota, and they gave me a number for my highlander right away. I ended up buying a new 4 runner from kearny, and i probably spent more at kearny than i would have in el centro, but they could see i wanted to cut through all the bs and get right to numbers. All the guy at el centro had to do was give me a number. They lost my business because they wasted my time. If it wasn't for eddie being a nice guy and doing his job well then i would have given one star. It was the fact that i couldn't get an immediate number for my trade in that made the trip worthless for me. read more