This company helped us reach our dreams of having a beautiful pool in our Coconut Grove home. Dago…read morereally stuck by us as our pool was delayed due to the covid mess. We are very fortunate to have this in our lives. Thanks to all the Custom pool employees for making this happen. Had to recently reach out for a warranty issue, and they came through again.

We got our beautiful pool- Great company- great results! We…read moredecided to build our pool after extensive research and quoting with multiple companies. It is probably one of our home projects that required a lot of involvement, patience and constant follow up. Custom Pools stood out as the one with fair pricing, clear process and honestly, great reviews like the one I am making. Those were the reasons we selected them. I give them 5 stars because they delivered a beautiful pool and took care of all issues that came up. So let me tell you about the process. Their sales guys- Hugo- was personable and accommodating, he was the one that basically dealt with us throughout, and probably got tired of us because we called him a lot, and I mean a lot! Once we signed the contract and paid the deposit, it took several weeks for permitting, some delays were due to the company not filing right away because their guy was out and the City took their sweet time. Once they got permits, they moved very expeditiously. Only delays worth mentioning were more towards the end with decking and final inspections but once these were overcome, the project was on its way to completion. We had a punch list of issues that came up during the project but they took care of those and by the end all was to satisfaction. We started in February signing the contract, the actual construction of the pool started in June and we finished in September. So I would say it was a fair timeframe. We never met the owner during construction, however, at the end, we wanted to have a pool party to celebrate our Daughter's 12th b'day and it had to be postponed one week due to weather and a few remaining items. I called the company and got Dago- the owner-, who took care of business and did his best to ensure the pool was ready, clean and fantastic to have the party on the rescheduled day. So in other words, they came through and we wrapped it up with a bow! I would certainly recommend them. I would just advise that you must be on top of the project and act as a project manager to ensure things get moving at a good pace. These guys are great, just keep in mind, they have other projects running simultaneously and work with teams of subs as any other pool builder. Everyone was nice and did a great job!

Been using this company well over 25 years -- for pool maintenance and a re-surfacing job a few…read moreyears back. They are THE standard in Miami for professionalism, courtesy, and service. Our pool is a tough one -- lots of trees around -- no screen enclosure. They keep it looking terrific week to week. They are simply the best.

Best pool service company in Miami! Have used them for years. Trustworthy, knowledgeable and very…read morereliable.

If I could give zero, I would. Sean T, who initially impressed me with his attention to detail and…read morecustomer service, ended up being just like the service part of the business. Unhelpful, untrustworthy, unreliable, and dishonest. After months of emailing, by me, about work that was promised to be done, he went back in a written agreement/email. Work is still not done and he even admitted to not reading the emails with questions I had sent him. Then he came up with excuse after excuse trying to blame me for not completing work his company had agreed in writing to complete! What a shame!!

Great company. Would HIGHLY recommend!! Several friend &…read moreneighbors also use them. Reliable, established company.

This is an awful pool company. Do not hire them to service your pool. On April 23rd our pool was…read moregreen and they did nothing. Over ten days later it is still green. I have called many times with no reply. This place is a joke - RUN!!!!

HIGHLY RECOMMENDED…read more When my pool turned green and looked like a swamp for the fifth time this year, I knew I needed professional help. I called Malibu Pools to see if they could help me quickly because I was worried the pool could get a lot worse. They came out and added the necessary chemicals; upon closer inspection, they recommended an acid wash to mitigate more damage and problems in the future. I'm SO glad I took their advice! WOW! The pool has never looked better, and I now have them maintaining the pool! Now all I have to do is enjoy and relax!!!

These are the worst pool suppliers I have ever dealt with! The owner Manny will rip you off by…read moreselling you products that you don't need that will later cost you twice as much to fix!!

Great customer service. Very knowledgeable....Would highly recommend.....Full service pool store...read more

My husband and I were excited on purchasing a home with a pool, however, we realized the pool pump…read moredid not function properly. At that point, we called Pool Max and Mike (owner) responded to my call in fairly quickly. Within a day, Mike gave me an estimate, which was very fair and he started the work. In less than 2 hours our pool pump was running perfect! He also diagnosed items that needed repair in the future and told me how to be more cost effective. Mike is professional, and reasonably priced. We are very happy to have him for our pool services!

My experience is that every Saturday when I get out of work at 5 pm I need to purchase something…read morebut every one leaves at 5pm even though the website says they close at 6pm

After all the horror stories heard about pool contractors, we took a leap of faith with Pools by GE…read moremid pandemic. Boy, did they deliver! The process was quick and seamless all the way thru. Willy (the owner) was with us every step of the way bringing our pool design to life, and the results were beyond what we expected. He's a true professional and very meticulous. No subpar work here. Hands down the pool company to go with. Quality over quantity ALWAYS. So glad we chose GE!

Simply put, Pools by GE saved us. Until we found Willy and Pools by GE, we were stuck in a typical…read morecontractor nightmare with no end in sight. From the moment we met with Willy, we knew we were in good hands. He and his crew stepped in, took over and finished our pool the way we always wanted it to look. Willy guided us through every step, regularly checked in on the job himself and was always available when we contacted him. His industry knowledge and expertise allowed us to take a deep breath and trust everything would get done. And our finished product was beyond what we even dreamt of. My wife and I cannot recommend Pools by GE enough. 10 stars.

Excellent company! I used SPoF to build my pool 7 years ago and to this date they treat me like a…read morefirst time customer. Javier and staff are extremely helpful and friendly and go over and beyond for me. I would recommend them 100%. Thanks again!

The Best pool company. If you're building a new pool and you want a one stop shop-this is the…read moreplace. They will design, get the permit and communicate with you every step of the way your dream pool will come to life and you'll be completely satisfied with the whole process. I've had them build many pools for me and they're all beautiful. 5