I think I've calmed down enough since last week to finally write this review…read more
I went to the cash out and I had 10 items. After ringing them all through, I watched to see which items would display a sale price -- at Shopper's, the sale prices only appear once the total bill is calculated (so they ring in at full price, and at the end they drop to sale price if on sale). I saw that one of the items didn't go on sale, so I informed the cashier Saada that I didn't want one item. I figured she'd do the simple void, and I could be on my merry way.
This is assuming she knew how to void an item. After clicking some random buttons, she said, okay it's done - but I could still see the item listed, and the total bill price hadn't changed. It's still there, I explained, pointing it out to her. It's not there, she told me again, and she was already getting frustrated. 100% sure I was correct (I can add up ten items in my head and could tell it was still in there), I just said, "Ok, let's just see what happens on the final receipt when it comes out," and went to pay -- but at this point Saada decided just to delete ALL the items. "Starting again," she said, and started grabbing items to re-scan them. At this point, a line was forming behind me.
Each time she ran in an item, I put it in my reusable bag -- again, we took away that one item I wanted voided, so I just had NINE items -- and then the total was $4 less than last time BECAUSE THAT ITEM WAS MISSING. Upon seeing it wasn't the same total (and still convinced she had voided the other item), Saada reaction was to ACCUSE ME OF STEALING. "Where are you hiding it? Where's the other item? Is it in your hand?" etc etc for about five minutes, grabbing the items out of my bag and counting and recounting....this is the worst customer service I've ever had in my entire life. My decades and decades of life. Time spent in Europe. Times when people didn't even give me service at all. ANY OTHER TIME WAS BETTER THAN THIS. Finally, after this 15 minute-so-far transaction, I just said, NEVER MIND and left the store with nothing. Worst part was I WANTED THOSE NINE ITEMS.
The next day I called to speak to a manager. I relayed this story to him. He said, "Okay, I'll talk to her." .... "Have a good day!" and that was it.
Never again. This time I mean it!!