From the moment I walked in each and every person I encountered at the surgical center was polite,…read moreprofessional, kind, and kept to the highest standards. I have never felt better cared for. Thank you so much to the entire team. You made a tense first time procedure so much easier to have done.

The sign when you walk in states "Above all else, we are committed to the care and improvement of…read morehuman life". Perhaps you should hire front desk staff that actually practice this statement. As I sit here, anxiously waiting for my procedure, I have to overhear the sarcastic responses to what I assume was the person on the phone questioning insurance copayments. "Insurance is only for the sickest incidents" is rude and pathetic. No one needs to hear about your insurance prowess, no one needs to hear about your opinions on student loan forgiveness or what you think of the current generation that was not as fortunate as you to put your two kids through school. These statements make people not want to patronize your establishment. When I returned to my surgeons office I voiced my concerns only to told that they have heard these complaints before. Once you cross into the pre-procedure area, the nursing, anesthesia and surgeons are so wonderful and deserve 5 stars.

As a veteran I am usually just grateful to have healthcare, so coming on here to write this review…read moreis saying a lot. I've been to two VA hospital in other states and this Facility is by far the worst. It's so bad you can't even get in Contact with the patient advocate. You at either waiting for months for an appointment or in pain in the ER waiting for hours. There is very little compassion within this facility.

I've been a patient here for about 2.5 yrs. I just left a positive review on their podiatry office…read morebut I just wanted to say that I've also been to their MRI office, their pain management office and their emergency room. I was super impressed with their MRI office and their pain management office; extremely professional and quick. My experience at the ER was very good but I wasn't able to get in and out as quickly as I wanted and it was CRAZY cold in the waiting area (many of us were given blankets) and I don't normally mind the cold but this was beyond what I've experienced before. It took me 2 hours to get seen, get prescriptions and get out. That said, I was seen by Dr Mah after only 65 mins which was pretty good for an ER figuring I only had painful sinusitis so I was low in terms of priority. Dr Ma was very nice and told me to wait in the waiting area for my prescription paperwork. The thing that got me was I had to go up to the desk 40 mins after leaving Dr Ma's office to get action on my prescription paperwork. I'm not sure much longer I would've been there if I hadn't done that. Luckily I did so I was out in 2 hours. I had to go back in for a meningitis concern on a Saturday which either meant going back to the VA's ER or a MedStop and I chose the MedStop which was a good choice as I was in/out in 20 mins with prescriptions in hand. I still give the VA hospital (both downtown and uptown locations) a FIVE STAR rating b/c my overall experience has been phenomenal in the past 2.5 years.

Dr Susan Land was fantastic! She reminds me of the quality of care that used to exist in medicine…read more She cared, was thorough, and actually took the time to do a real exam (which is no longer common even in a regular practice)! The staff, from check in to the nursing staff were all professional and kind. This was so much more than the "urgent care" experience I expected. Thank you! I'm already feeling better from the treatment you provided.

I did a walk in appointment because there was only 1 car in the parking lot…read more I walked in, and there was only 1 car in the parking lot. I thought "oh good, i'll be seen soon!". I sat there for 45 minutes after check in. I kept receiving texts "due to the high volume of patients, we appreciate your patience". High volume? One car. One person in waiting room. Was everyone out to lunch? Did a few folks call out sick? I waited 45 minutes!!

I feel that Dr. Jane is a great healer. He attended to the needs if my wife before her passing and…read morehelped her in so many ways. I was so impressed with his care that I have now become his patient myself. He has seen to countless issues and has offered real compassion as he administers his care for my needs. His office has a small town feel and his.staff are sweet and professional. Thank you, Dr. Jain, for all you have done for my family and me! Rev. Jordan Clayton of Augusta, GA.

Patient care is mediocre at best. The majority of the staff is unprofessional. I will keep many of…read moremy issues with my overall experience private but I would not recommend this office to any one who expects true care and consideration of their healthcare needs.