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    University Surgery Center

    2.7 (7 reviews)
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    9 months ago

    I've been there a few times...all nurse's were caring and kind to me. Of coarse some more than others but no "bad" experience's.

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    1 year ago

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    3 years ago

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    7 years ago

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    Mercy Medical Center - Dignity Health - Waiting area in emergency. The bathrooms smells like urine.

    Mercy Medical Center - Dignity Health

    2.2(173 reviews)
    1.0 mi

    We came here yesterday from 2pm-7:30pm after a boating accident with our 2 year old. Dr. Stark and…read moreAllie our nurse were both so professional & amazing. They took great care of our little girl and really advocated for her wellbeing and our overall experience. I am so grateful for the care we received by the staff, during what appeared to be a very busy day in the ER. Thank you guys so much for all you do!

    Not good at all. Turns out I have hypothyroidism. I spent 5 hours there. My time was divided…read morebetween sitting in extremely uncomfortable chair and being led on hikes around the maze of back rooms for testing. I observed that this system is new to me. Telling patients to hike to tests rather than testing coming to sick people or offering transport. I was told that I need to get used to the system as it is. I saw caregivers scrambling to find an empty wheelchair and following occupied chairs in order to take the chair for someone else asap. The worst part though is being treated like a problem or number. I was seldom able to make eye contact with anyone. The young man who drew blood for lab did though. It was an oasis of humanity in a department seemingly run by droids. I got no answers. I got no help. After 5-6 hours it was almost dark. Another older lady who had come just after me, had to leave to drive back to Sonora. My sister and I had to leave because of the chairs and the oncoming darkness. We would have driven home after dark, even though that's not best for us, if they had allowed us to wait in our car. We both have phones and could easily receive a text. I was told that, "They won't do that." We finally had to give up and go home. I didn't receive any help from my usual doctor until 5 days later. I looked up my patient record on the Mercy site. The nurse charted that I was uncooperative and angry. I was angry. It's just left hanging, you know, the reasons that might be the case. I was told that my written lab and X-ray results wouldn't be given to me, since I was leaving without seeing a doctor. I wish I could have seen a doctor. Since no provision would be made for minimal comfort measures, I didn't fit in their system, therefore I was a troublemaker. I saw several other people who were injured, bleeding, writhing with pain, who waited with no attention, no ice pack, no wrap for bleeding wounds. One elderly woman who could not keep still was holding her obviously deformed and bleeding hand, sat alone for 15-20 minutes before the triage attendant brought an ice pack and towel. The woman was crying and so grateful. She was alone. The young woman who brought her left without a word. There were many there who seemed to need more urgent help than I did. I was very weak and needed help, as it turned out with good reason. I learned that I cannot ever expect to get care or help in that ED.

    Photos
    Mercy Medical Center - Dignity Health - The trash on the floor was previous trash. These pictures do know Justice to this disgusting room.

    The trash on the floor was previous trash. These pictures do know Justice to this disgusting room.

    Mercy Medical Center - Dignity Health - Emergency entrance. Ample free parking. Thank you.

    Emergency entrance. Ample free parking. Thank you.

    Mercy Medical Center - Dignity Health - Me out in the hallway in a better chair than what they put me in preciously. My gallbladder could have burst from me having to wait so long.

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    Me out in the hallway in a better chair than what they put me in preciously. My gallbladder could have burst from me having to wait so long.

    University Surgery Center - hospitals - Updated September 2026

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