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    Mercy-Uc Davis Cancer Center

    4.0 (1 review)

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    7 years ago

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    Mercy Medical Center - Dignity Health

    Mercy Medical Center - Dignity Health

    2.2
    (171 reviews)
    0.1 mi

    We came here yesterday from 2pm-7:30pm after a boating accident with our 2 year old. Dr. Stark and…read moreAllie our nurse were both so professional & amazing. They took great care of our little girl and really advocated for her wellbeing and our overall experience. I am so grateful for the care we received by the staff, during what appeared to be a very busy day in the ER. Thank you guys so much for all you do!

    A Health Hazard Disguised as a Hospital…read more This was my first and only experience with Mercy Hospital under Dignity Health, and I can say without exaggeration that I would prefer to go to an unlicensed facility before returning here. My 75-year-old relative was admitted to the emergency department due to a mental health crisis. What we encountered was appalling: the room was filthy, littered with trash, floors unmopped, no bedding, walls stained, and an overwhelming stench filled the air. This was not an isolated issue--both rooms we were moved through were in similarly unsanitary condition. While the hospital often responds to public reviews citing privacy concerns, I found this ironic. As a licensed psychologist, I was shocked by the complete disregard for HIPAA. Conversations about treatment were held openly, with no effort to preserve the dignity or confidentiality of patients in crisis. I visited two different bathrooms on two different floors, and both reeked of urine. I'm not sure how a hospital could maintain a level of cleanliness worse than a gas station restroom, but somehow this facility managed it. Despite being cities away, I felt I had no choice but to remove my relative from their care. The conditions were simply unpalatable and not conducive to anyone's healing--particularly someone experiencing a mental health episode. *Highlights* (because credit is due): The security staff were very kind and helpful Phone calls were answered promptly Medical staff were personable and kind They showed compassion toward patients with mental health conditions However, compassion alone cannot make up for the deplorable conditions and lack of basic patient privacy. I sincerely hope Dignity Health re-evaluates the standard of care provided at this hospital--especially for vulnerable populations. "If you are ever in a crisis call 911 and ask for a different hospital intake."

    Photos
    The trash on the floor was previous trash. These pictures do know Justice to this disgusting room.
    The trash on the floor was previous trash. These pictures do know Justice to this disgusting room.
    Emergency entrance. Ample free parking. Thank you.
    Emergency entrance. Ample free parking. Thank you.
    Me out in the hallway in a better chair than what they put me in preciously. My gallbladder could have burst from me having to wait so long.

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    Me out in the hallway in a better chair than what they put me in preciously. My gallbladder could have burst from me having to wait so long.

    Mercy-Uc Davis Cancer Center - hospitals - Updated August 2026

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