nice and friendly best service and get prices i got a really go gaming computer for 200 dollarsread more

Over the past year I've had a few issues with my phone. My experience with Gurus began after my son…read moreslammed the car door on my phone. I actually had a business trip the next day and they were able to replace the screen within 30 minutes of me calling. Since then I've had a few other issues and they have consistently been reliable, speedy, and just really nice to deal with. They have a number of second-hand phones for sale as well and I believe the pricing on them was pretty solid for those who are more budget conscious.

Thanks Syed the repair for the battery charge port is successful and the Tempered glass makes the…read moreSamsung look brand new, hope to do business with you soon

Very rude owner and terrible customer service. Don't give a penny to this company, he only sells…read moregarbage from China. Cheap plastic low quality 2mp cameras that are worth maybe $40 are being sold for $300+ Walked into the Vancouver location (Had to call the store first and ask the owner to unlock the door because he was in the back "making a coffee"... It seemed like I was burdening him by trying to give him my business. Then I asked if he carried any HikVision products. He snarled "Nope!", and left to the back to never be seen again. My wife and I couldn't believe how bad the service was. Very disappointing and I honestly hope this store goes out of business!!

I am a private investigator in Ontario, with a client concerned that someone might have put a bug…read moreor hidden camera somewhere in their house. My license is relatively new, so I didn't have the equipment needed for the job. I did some research and found two devices that have the functionality we needed - one on Amazon and one from thespystore.ca (the online extension of this Surrey store, and two others in Vancouver and Calgary). We discussed it at length, and decided to buy from this store, even though the price was 3x the cost of the device on Amazon, and would take three days longer to arrive, because we believed that we were more likely to get the customer service and technical support we needed from a Canadian Company with storefronts. After all, if we ran into any trouble, we could just pick up the phone and call. You can't do that over Amazon. We paid $21 for the fastest possible shipping (5 day ETA), then sent a friendly email as soon as we paid (late on a Friday), to let them know that that order was time sensitive. We wanted to make sure it was sent right away. We offered to pay extra for faster if it was possible. Three days later I tried to calling one of the stores, but couldn't reach any of them. A recording at each told me to change my call settings a they don't take calls from private numbers. I adjusted my settings as instructed and tried again; still couldn't get through. I DID manage to reach someone by sending a message on Facebook messenger - they were even very helpful, and were able to get someone to respond to my email. The reply gave me a tracking number and said that the device had been sent the day it was ordered, and (as per the other question that was in the original message) I could count on him for tech support if the device didn't seem to work. He gave me his number to call. I was relieved - delays in responses happen, I figured they were busy - but then I entered the tracking number at Canada Post. The day we placed the order was just before 4:00 a.m. on Saturday. The order had not been received by Canada Post until the evening on Monday, just before 7:00 p.m. Right away I tried to call Larry, but again, was blocked from getting through by their system. Double-checked my settings, tried again, blocked. I wrote back to let Larry know - that Canada Post received the package late, and that I couldn't call the number as it was blocking me along with the rest. Could he please write or call me back at my number? The item arrived two days later - early! Thank you Canada Post! I opened it, put it together following the instructions in the manual, then tried to test it. Nothing. It is an all-in-one camera detector that I can't get to pickup on either of two on and operating cameras, a wi-fi signal, or a cell phone. In my inbox I still had no reply from Larry. So I sent another follow-up over messenger on Facebook, this time more stern than I had been to this point. I explained the situation, and said "Larry assured me that he was available to troubleshoot technical issues. I replied to him, as I have advised here, that I can't call the number he provided, and now it's been another two days without a response...I'm not trying to be a headache here". Nothing. So I sent another follow-up to sales@thespystore.ca (I think there is a team using the same account). I wasn't "friendly", but I was reasonable. I wasn't trying to provoke an argument, I was trying to incite them to take the situation seriously. I explained the problem with the device and re-iterated the time-sensitivity in the same matter-of-fact tone that I have written the whole story out here, adding "I shouldn't have to work this hard for a basic level of customer service." Their response, within ten minutes (and after all that) was, quote: "Ooo , so negative , you don't know what you are talking about .Not a very good start , but if you don't like it send it back ,un open and un used (Sic.)" You have to open the box and put it together to know if it works or not. My client covered the $300+ cost of this. If I can't get it to work or it is actually defective (sources online other than the store suggest my chance is 50/50), I might have no choice but to buy the device we considered on Amazon in the first place and then refund them the difference, both from my own pocket.

This place is highly recommended I've been here for 10yrs the management is excellent they have…read moreeverything you need for packing your boxes they have excellent hrs to get access to your locker from 5am to 10pm the staff treats you excellent iwould highly reconmend this facility at scottrd and 86thave.igive this place a 8 out of 10 rating.igive those place a5 star rating

Fast. Reasonable. Friendly staff. Highly professional. No pressure. Highly recommended. Easy access.read more

A few weeks ago, my usually perfectly running laptop suddenly crashed and refused to boot up. I was…read moreespecially upset because I hadn't backed up any of my important data since July. As a longtime Geek Squad member, I was used to relying on them to fix my laptop and at least retrieve my files -- so I was shocked when I was told they wouldn't even look at it because it was "too old" (purchased in 2020!) for their technicians to bother with. Desperate, we contacted OnSite Geeks and spoke with Sam, the owner. Over the phone, he immediately reassured me -- not only would he do everything possible to get the laptop running, but he was confident he could recover my data. Because I live quite a distance from their shop, Sam even arranged for a technician to meet us at a mutually convenient location. Incredible service! Within a week, my laptop was fully repaired, running perfectly, and every bit of my data was restored. The price was very reasonable--and most notably it was the price quoted--not sudden fees added. And remarkably, Sam personally delivered the laptop back to me at the same meeting point, saving me the extra driving time once again. I truly cannot recommend OnSite Geeks enough. Honest communication, professional, reliable, and willing to go the extra mile -- literally! LysaD

My iMac needed a hinge repair and was very dusty. The OnSite Geeks tech picked it up and took it…read moreaway for servicing and then brought it back. The repair was affordable and my computer is working great now. The only problem was that it took a while to get my computer back - about 3 weeks. The delay wasn't their fault though. It took a long time for 2 parts to come from China due to the Golden Week holiday in that country. I would definitely call them again.