I recently moved to Flagstaff, AZ and have had the pleasure of working with da Vinci Realty, for…read moreboth my commercial purchase and my residential needs. Being new to the commercial market, Mark Belsanti has taken the time, effort and patience to guide me through the commercial process recommending and explaining not only the process, but which choice would be more beneficial to me so I could make a good decision. His expertise, knowledge and marketing strategies were greatly appreciated. He has gone above and beyond what I expected. As for the Residential part of da Vinci Realty I have the pleasure of working with Leslie Belsanti, who works harder than any other residential realtor that I have ever worked with. Her knowledge of the local market and her suggestions and guidance made me thankful she was representing me. She worked so hard for me and her level of service is unsurpassed. I have also had the pleasure of meeting other agents that work for da Vinci Realty and I was impressed with their attitude, team work and the commitment they all provide. This is certainly Real Estate Company that has exceeded my expectations. My previous real estate experiences never came close to the level of service that I have received from daVinci Realty. They are true professionals and did not disappoint. Evelyn DiMieri

From the owner: da Vinci Realty, LLC is a full service real estate company specializing in commercial real estate…read morein Flagstaff, Sedona, and the Verde Valley (Cottonwood and Camp Verde). da Vinci Realty's team of Flagstaff Realtors and Sedona Realtors have 20 years of experience in commercial brokerage, leasing and property management and residential real estate. Mark T. Belsanti, CCIM of da Vinci Realty is one of a select few CCIM's (Certified Commercial Investment Member) in northern Arizona. As a CCIM, Mark Belsanti is a recognized expert in the commercial and investment real estate industry.

We were not happy with Flagstaff Property Management. The AirBnB we rented was not as clean as a…read morerental should be, and also, the glass cups, etc, in the cabinet shelf space were not neatly placed. It was as if a previous renter was there, and it was not cleaned and in order before they rented it to us. Also, in the upstairs bedrooms, the shelves were not assembled but were just sitting there. It was a beautiful little home, but the service was as bad as it gets. We will not rent with them again. ​

We work with FPM and have been doing so for a long time. They are a pleasure to work with and have…read morealways done us right. Looking for to many more years to come!! A++++

Update to my last review - I have now used Blake and his team to sell the home that I purchased in…read more2015. It was a FABULOUS experience from start to finish and I could not be happier. He and his team made a huge difference in the entire experience as this is not my first home purchase/sale cycle. I highly highly recommend AZ North for their great customer service and level of communication!

Wow! I loved my experience with Blake! He is very responsive and extremely helpful! Super…read moreknowledgeable about so many issues real estate related! I would high recommend him to anybody! Thank you for the great communication Blake!

These scammers are flat-out liars; incompetent and schisters. Their business is a disgrace to the…read moreamazing community that Flagstaff is and represents. Screw these people. James Roberts in particular - he agreed verbally and in writing to fix so so many things before moving in. Barely fixed anything at all after several months, agreed that one month rent didn't have to be paid while they were "working on things" then after two more months when nothing else was fixed got upset that rent might be held again... All we wanted was to pay the agreed upon monthly rental in a house that was supposed to be up to code (it was NOT). So many things wrong with it. These idiots should be ashamed of themselves for pulling this crap. If you care about the place you rent and don't want to hassle with a negligent property mgmt company DO NOT RENT with these fools.

THIS PLACE IS A SCAM!! DO NOT RENT ANY APARTMENTS OR PROPERTIES FROM THEM! We thought this place…read morewas going to be great. The neighborhood was lovely and the people were great. However, when we moved in, the house smelled absolutely horrible due to cat pee drenched in the carpets. The stair coverings were cracked and had sharp edges that cut our feet. The dishwasher was not installed correctly and would fall out of the wall when we tried to put dishes in it. In addition it would leak if we tried to run a load. We emailed James asking for maintenance work but he would take weeks to get back to us and then tell us his computer was not working or his "baby was sleeping". He was not proactively working to solve our problems. He was lazy, unreachable and unresponsive. Then, after a couple months of asking him to fix these things, we get a letter from a law firm representing the owners telling us we have 30 days to move out because they were terminating our lease. They were kicking us out right around finals and they knew we were all students. When I asked why we were being kicked out, the response James gave me was that they needed the property vacant in order to make the repairs. However that was a lie because a few days after we moved out, the house was up on Zillow ready to move in asap. We learned our lesson and I hope no one ever has to go through what we did. Let this be a warning to anyone considering renting from them.

Mike and his team are awesome!! We have been renting through him for 2 years and they have been…read morehelpful and addressed all issues we have had in a timely professional fashion

Sterling is an unprofessional Management Company. They get paid for doing a job. Let me tell you as…read morean absent Landlord I recently visited my apartment. Total mess. They never checked on the place, dripping water everywhere, my water bill caught my attention ( sky high). Broken dining room wood table totally damaged like somebody sat on it. Broken screens. I can go on and on. If you are a Landlord look elsewhere.I do not recommend Sterling Real Estate Management. Maintenance is not in their vocabulary, does not exist.

I rented a furnished "luxury" 3bd condo through Tim Allen at West USA Realty. I got the impression…read morethat Tim is a nice and reasonable guy whenever I was able to get in touch with him (we even got a small rent credit for all the trouble), but the communication was consistently godawful. Text, email, phone, work orders; literally every time I had to contact this company (from begging for the lease contract to getting clarity on the security deposit) I needed to follow up at least once to move things forward. I originally wrote this review to detail each point of communication (like 8-10 distinct threads) and how it was a consistent cycle of unnecessary stress followed by empty apologies. I've already shared most of that feedback privately and don't want to push the character limit on this review. Most memorable for me was that, despite asking several times during the two weeks leading up to move-in, I wasn't provided with the lockbox code, wifi info, or much of anything at all. I finally got this info around 10 AM *on move-in day* after speaking to Jacquie Kellogg, who was terse and asked me "Do you have Tim's number?" before telling me she'd call me back. Tim sent me the info. Jacquie never offered any apology. $4500 per month--that is fruit basket on the doorstep territory when the realtor commits a move-in gaffe such as this. Another calamity was when the fridge broke. The handyman came and he just had to mention that he used to work with Tim years ago but that he stopped because his invoices would mysteriously go unanswered for months. I felt like I was in one of those Goosebumps books where they find out who the villain is in the most cliche way possible. I came out to Flagstaff intending to buy a vacation home, pre-approval letter in hand. Based on my experience as a renter, I became cynical about the prospect of working with a property manager. I thought paying a premium would guarantee me a certain standard of service but I truly believe that working at West USA is viewed as a clock-in/clock-out job where it's totally fine if emails from June are getting answered in August. My eyes water when I have to admit how much I paid to join the backlog.

Tim Allen and West USA was the absolute worst experience we've ever had as tenants or as renting…read moreout the home we own. It's difficult to recount the number of terrible incidents that occurred coupled with the bad attitude and lack of customer service. That said, the most memorable was the back-up of the septic tank, after we had previously reported a foul odor and repeated back ups of toilets in the home. When the septic completely backed up occurred, filling the bathtub, I sent photos of what was happening and received no reply from Tim and no assistance with the clean-up. My daughter wouldn't bathe in the tub afterward, insisting, "It's hard to get that out of my mind." True. The company that eventually arrived to deal with the tank suggested this was 10 years in the making. Septic tanks require much more frequent maintenance. Nearly every appliance in the home broke down during our one year rental period (for which he insisted we pay a month's rent prior to arriving on the property to hold it), the central heat (in Flagstaff) didn't function (we were advised to purchase space heaters), and there was little if any hot water or water pressure, despite the high-market value rent we paid. All of these amenities were included in our contract. The response from Tim regarding the consistent breakdown of appliances (washer, dryer, dishwasher, septic, heating system) was: this never happened with previous renters, implying that it was our doing. Perhaps the complete lack of attentiveness and maintenance on the part of West USA had something to do with that. After the dishwasher worked only intermittently before Christmas, Tim indicated that we needed to wait until it completely broke down until replacing it; it took three months before we had a functioning dishwasher, supply chain issues aside. And these are only examples. Despite the inconveniences (and time we had to allocate to cleaning up the septic back up in our baths, showers, toilets; handwashing dishes daily for a family of four; and finding alternative means of washing and drying clothes), Tim never offered to compensate us with a reduction in rent; rather, he gave us 45 days notice to relocate, in the summer, in Flagstaff, because the owner intended to return, when less than 15 days prior, we received an automated email about renegotiating our lease for the coming year. Both Tim and has assistant were rude, incompetent, and failed to execute their duties as property managers, to the extent we considered legal action. When we began looking for a home to move to, the only criteria was nothing offered by Tim Allen and West USA Realty. We have rented homes from multiple people in multiple states and countries since 2000, and have in fact become long-lasting friends with many of them - we care for homes we rent as though they are our own. And, as homeowners who rent out our home, strive to maintain the property and respond to needs as quickly as possible. This review requires I select a star, one star being not good. It's much worse than 'not good'. No stars. Tim Allen and West USA are the absolute worst.

In a year that has been punctuated by stays in long-term rentals, I'm used to the typical "send 10…read moreemails with a question and get 0 responses then resort to cold calling." I sent a question about long-term rentals to a bunch of places in Flagstaff. Realty Executives of Flagstaff responded within 20 minutes with more information including an info sheet and a specific referral. Two hours after that I had called the referral and located a long-term rental that will save me thousands of dollars compared to an Airbnb listing. Responding to emails goes such a long way and I just wanted to write this review to let the team here know how much I appreciate the help. Nobody else responded.

I have now lived in Flagstaff for years. I have bought and sold a few homes. I've also owned a…read morerental property. My experience with Wayne McCormick, Terri Clark and April Knapp is nothing short of amazing! Wayne and Terri have helped me sell a property and purchase our dream home. The skill that they have shown is impeccable. Wayne not only listened to what we wanted but through his astounding insight he knew what questions we would ask in the future and anticipate just exactly what we would need. Terri was very quick to respond to our texts and calls and returned quickly with any information we asked. I worked will April Knapp as my property manager of my rental and she helped sell that property without any complications. What a wonderful experience. She was on top of every problem and corrected the situation before I even had to be involved. What a magnificent characteristic. I'm away from Flagstaff a lot and to have her taking care of all the things that come up on a regular basis is so spectacular! I not only recommend these fine people but I look forward to working with them again. How many times after you got done with a situation did you think, "I would never want that again?" In their case, I can't wait to work with them again.

Jacki Tait is a REAL PRO!!! Helped us find the perfect place in Flagstaff, handled everything with…read moreperfection and poise. Would recommend Jacki to everyone! Exceptional service and great knowledge of the area. Thank you, Jacki!

I was new to the area and hate apartment living, so I wanted to start the search for a home as soon…read moreas possible. I didn't know anyone here, so I relied solely on yelp to find a realtor. The reviews were so helpful, so I reached out to Jacki. She's fantastic! We ended up buying the very first house we saw and Jacki made the process so easy--even in the time of Covid. We really appreciate her honesty and integrity. I'm so glad we not only found a house, but also made a friend!

Sharon is a wonderful real estate agent. She is great with follow up and follow through. She kept…read morein contact with us throughout our process of home shopping and home buying. Sharon found us the perfect home that we are extremely thankful for. Sharon has kept in contact with us since we bought our home 8 months ago. If you like kind and informational communication and responsiveness Sharon would be a great fit for you!

From the owner: Residential Real Estate Sales and Listing Services for Flagstaff, AZ and all of Northern Arizonaread more

I highly recommend Katie McGee to sell your property. She is such a great advocate and I trusted…read moreher completely to represent us. I felt at ease and she is very intuitive. I'm so thankful to have found her!!!

They were called repeatedly to make repairs and never follow up. And when they finally did they…read moregave my gf #s to call to schedule her own repairs. Isn't that the job of property management?!?!?! Too many repairs to list and my gf fears retribution so I'm being purposely vague, but these people want rent on time but can care less to fix issues in their properties.