I recently moved to Flagstaff, AZ and have had the pleasure of working with da Vinci Realty, for…read moreboth my commercial purchase and my residential needs. Being new to the commercial market, Mark Belsanti has taken the time, effort and patience to guide me through the commercial process recommending and explaining not only the process, but which choice would be more beneficial to me so I could make a good decision. His expertise, knowledge and marketing strategies were greatly appreciated. He has gone above and beyond what I expected. As for the Residential part of da Vinci Realty I have the pleasure of working with Leslie Belsanti, who works harder than any other residential realtor that I have ever worked with. Her knowledge of the local market and her suggestions and guidance made me thankful she was representing me. She worked so hard for me and her level of service is unsurpassed. I have also had the pleasure of meeting other agents that work for da Vinci Realty and I was impressed with their attitude, team work and the commitment they all provide. This is certainly Real Estate Company that has exceeded my expectations. My previous real estate experiences never came close to the level of service that I have received from daVinci Realty. They are true professionals and did not disappoint. Evelyn DiMieri

From the owner: da Vinci Realty, LLC is a full service real estate company specializing in commercial real estate…read morein Flagstaff, Sedona, and the Verde Valley (Cottonwood and Camp Verde). da Vinci Realty's team of Flagstaff Realtors and Sedona Realtors have 20 years of experience in commercial brokerage, leasing and property management and residential real estate. Mark T. Belsanti, CCIM of da Vinci Realty is one of a select few CCIM's (Certified Commercial Investment Member) in northern Arizona. As a CCIM, Mark Belsanti is a recognized expert in the commercial and investment real estate industry.

I rented a furnished "luxury" 3bd condo through Tim Allen at West USA Realty. I got the impression…read morethat Tim is a nice and reasonable guy whenever I was able to get in touch with him (we even got a small rent credit for all the trouble), but the communication was consistently godawful. Text, email, phone, work orders; literally every time I had to contact this company (from begging for the lease contract to getting clarity on the security deposit) I needed to follow up at least once to move things forward. I originally wrote this review to detail each point of communication (like 8-10 distinct threads) and how it was a consistent cycle of unnecessary stress followed by empty apologies. I've already shared most of that feedback privately and don't want to push the character limit on this review. Most memorable for me was that, despite asking several times during the two weeks leading up to move-in, I wasn't provided with the lockbox code, wifi info, or much of anything at all. I finally got this info around 10 AM *on move-in day* after speaking to Jacquie Kellogg, who was terse and asked me "Do you have Tim's number?" before telling me she'd call me back. Tim sent me the info. Jacquie never offered any apology. $4500 per month--that is fruit basket on the doorstep territory when the realtor commits a move-in gaffe such as this. Another calamity was when the fridge broke. The handyman came and he just had to mention that he used to work with Tim years ago but that he stopped because his invoices would mysteriously go unanswered for months. I felt like I was in one of those Goosebumps books where they find out who the villain is in the most cliche way possible. I came out to Flagstaff intending to buy a vacation home, pre-approval letter in hand. Based on my experience as a renter, I became cynical about the prospect of working with a property manager. I thought paying a premium would guarantee me a certain standard of service but I truly believe that working at West USA is viewed as a clock-in/clock-out job where it's totally fine if emails from June are getting answered in August. My eyes water when I have to admit how much I paid to join the backlog.

Tim Allen and West USA was the absolute worst experience we've ever had as tenants or as renting…read moreout the home we own. It's difficult to recount the number of terrible incidents that occurred coupled with the bad attitude and lack of customer service. That said, the most memorable was the back-up of the septic tank, after we had previously reported a foul odor and repeated back ups of toilets in the home. When the septic completely backed up occurred, filling the bathtub, I sent photos of what was happening and received no reply from Tim and no assistance with the clean-up. My daughter wouldn't bathe in the tub afterward, insisting, "It's hard to get that out of my mind." True. The company that eventually arrived to deal with the tank suggested this was 10 years in the making. Septic tanks require much more frequent maintenance. Nearly every appliance in the home broke down during our one year rental period (for which he insisted we pay a month's rent prior to arriving on the property to hold it), the central heat (in Flagstaff) didn't function (we were advised to purchase space heaters), and there was little if any hot water or water pressure, despite the high-market value rent we paid. All of these amenities were included in our contract. The response from Tim regarding the consistent breakdown of appliances (washer, dryer, dishwasher, septic, heating system) was: this never happened with previous renters, implying that it was our doing. Perhaps the complete lack of attentiveness and maintenance on the part of West USA had something to do with that. After the dishwasher worked only intermittently before Christmas, Tim indicated that we needed to wait until it completely broke down until replacing it; it took three months before we had a functioning dishwasher, supply chain issues aside. And these are only examples. Despite the inconveniences (and time we had to allocate to cleaning up the septic back up in our baths, showers, toilets; handwashing dishes daily for a family of four; and finding alternative means of washing and drying clothes), Tim never offered to compensate us with a reduction in rent; rather, he gave us 45 days notice to relocate, in the summer, in Flagstaff, because the owner intended to return, when less than 15 days prior, we received an automated email about renegotiating our lease for the coming year. Both Tim and has assistant were rude, incompetent, and failed to execute their duties as property managers, to the extent we considered legal action. When we began looking for a home to move to, the only criteria was nothing offered by Tim Allen and West USA Realty. We have rented homes from multiple people in multiple states and countries since 2000, and have in fact become long-lasting friends with many of them - we care for homes we rent as though they are our own. And, as homeowners who rent out our home, strive to maintain the property and respond to needs as quickly as possible. This review requires I select a star, one star being not good. It's much worse than 'not good'. No stars. Tim Allen and West USA are the absolute worst.

We were not happy with Flagstaff Property Management. The AirBnB we rented was not as clean as a…read morerental should be, and also, the glass cups, etc, in the cabinet shelf space were not neatly placed. It was as if a previous renter was there, and it was not cleaned and in order before they rented it to us. Also, in the upstairs bedrooms, the shelves were not assembled but were just sitting there. It was a beautiful little home, but the service was as bad as it gets. We will not rent with them again. ​

We work with FPM and have been doing so for a long time. They are a pleasure to work with and have…read morealways done us right. Looking for to many more years to come!! A++++

Dwell has 100% changed how I view property management. From my first conversation, they have been…read moreprofessional, communicative and excellent at what they do. The on boarding process was incredibly streamlined, making it very easy to list our house with them. They gave design tips, coordinated amazing photos, cleaning, linens, additional maintenance, and created all of the third-party listings without us having to micromanage anything. When there's an issue with the property, they are quick to respond. We had a furnace issue over a weekend and they went out to the property multiple times to meet with vendors and rectify the situation quickly. They juggle owner priorities and guest experience with grace - I appreciate that they can see things from both points of view and are able to work with both sides simultaneously. If we had 10 more investments in Flagstaff, we would list all 10 homes with them without blinking. In the same vein, if I was looking to take a trip to Flag, I would absolutely book through them. 10/10 recommend!

We are homeowners who work with Dwell and they are truly a 5 Star service. Kyle goes above and…read morebeyond to make sure the guests are happy and have everything they need. He will go over immediately any time there is an issue. We are so fortunate to have found Dwell. We couldn't manage our property without them! They also put their extra special touch on every amenity. Dwell is truly a gem.

Lisa is a great agent! I'm leasing a home (actually, half of a duplex). Our sprinkler system…read moresprang a leak. Lisa arranged for everything! Working with Lisa has been great.

This company hired my small family owned business to come out and do work on one of their rental…read moreproperties. They really take care of thier clients and thier properties. Thanks UNLIMITED RE PROPERTY MANAGEMENT

This was the worst VRBO experience I have ever had. They made bogus charges in an attempt to keep…read morethe security deposit and were completely uncommunicative in response, even to VRBO staff. I had to go through a lengthy process with VRBO followed by my bank in order to recover the security deposit they wrongfully kept. When this was finally resolved and my bank credited me back the security deposit funds that had been withheld - Jackson Associates/Flagstaff Vacation Rentals sent me the first reply email in this 5 month process and stated that the would be charging my card for the stay all over again. This has been and now apparently continues to be the worst experience and I would strongly caution anyone against renting from them.

These people hold your deposit until you submit a nice review then come for you for $50 over a…read moresmall discoloration on a white towel. Meanwhile the add claims two parking spaces. Only one tiny space upon arrival, door opening into a bush. Truly pathetic. Just feel really taken.

Heather at Foothills was the only person in the Verde Valley who took the time to stay on the phone…read morewith me and looked for places that could be a good fit for my needs. When I came in to look at what I thought was my only opinion, which was way over priced and in the middle of nowhere. She went above and beyond to find a better house for me that fit my budget, perfect location, plenty of bedrooms and baths and pet friendly. With out Heater's help I would still be living at home, because no one wanted to give me the time or day to help me. Heather gave me more than hope. She gave me a home. I'm great ful and recommend you give her a call if your having a hard time like I did. She will take care of you and never turn her back on you.

The Foothills team in Cottonwood is the best property management company I have ever worked with…read more They deserve more than 5 stars for what they did to help us. We were planning our move from Minnesota to Arizona. I was in Arizona finding a place to live, and my husband was in Minnesota making last minute arrangements on that end. Our family had very tight deadlines to make this challenging relocation across country. During my house hunt in AZ, I found a nice home through an ad. We held a firm agreement with a private party. However, the day I was set to sign our 12 month lease, I received a text from them saying they decided they didn't want to rent out their property right now after all. "Good luck in your search," the text read. Feeling shocked and ready to cry, knowing I had only two hours before the office closed, I landed on the doorstep of Foothills in Cottonwood. During the span of the next two hours and 15 minutes, we scoured through three pages of long term listings, narrowed down options, and viewed three properties. When I stepped in the door of the last one, I immediately knew it was perfect. It's now our home, and we love it! Everyone at Foothills in Cottonwood, from the gal at the front desk to the person who briefly heard my dilemma from a side office, was kind, warm, and caring. Heather worked with me from afar as we finished packing our Minnesota home. She is a person with heart. Heather understands excellent customer service. One day she stayed after hours to ensure I had received an email she'd sent earlier that day. I was busy and hadn't checked my inbox. I wasn't expecting a call after 7:00pm Minnesota time. Without a firm lease, Heather knew I still had no home. That is why she stayed in her office to be sure the terms of the lease were agreeable to us. The documents were e-signed and we were able to negotiate prorated dates to accomodate last minute changing circumstances. I cannot count the number of phone calls, texts, and emails between us, but Heather got the job done when I needed her to be proactive. The entire Cottonwood team is diligent, caring, and kind. I would recommend these professional and personable agents to anyone looking for a great place to call home.

Kim simply does not do her job. Ever. She doesn't respond to emails or phone calls. She does not…read moreattack problems head on. She tries to change the community rules if they, in anyway, make her have to do her job. And the office lady is beyond rude. This crew is completely unprofessional and Presidio in the Pines community deserves better. Someone who owns and runs a real property management company should put their hat in because we need it.

Unethical, unprofessional and rude. We had an "agent" supposedly arbitrate an office lease on our…read morebehalf only to discover, after move-in, she had no obligation or duties to our interest. This, and the fact it was not disclosed early on, seems a clear violation of the realtors' code of conduct. Not only were they dishonest, disrespectful and largely incompetent, they refused to help seek any real resolution.

I highly recommend Katie McGee to sell your property. She is such a great advocate and I trusted…read moreher completely to represent us. I felt at ease and she is very intuitive. I'm so thankful to have found her!!!

They were called repeatedly to make repairs and never follow up. And when they finally did they…read moregave my gf #s to call to schedule her own repairs. Isn't that the job of property management?!?!?! Too many repairs to list and my gf fears retribution so I'm being purposely vague, but these people want rent on time but can care less to fix issues in their properties.

I recently needed some real estate assistance from Eric Davis. I was more than satisfied with the…read morethorough care and information which his research provided. He listened closely, asking appropriate and helpful questions. Eric was our daughter and son in laws real estate agent, Eric's honesty, straight forward demeanor and comprehensive experience makes him our first choice as a Flagstaff agent. I highly recommend Eric Davis; he is pleasant, professional and resourceful.

From the owner: Best Flagstaff Homes Realty isn’t your typical real estate team. We pride ourselves on handling…read moreevery aspect of the real estate market. From residential to commercial; luxury homes to starter homes, Best Flagstaff Homes Realty is the only team you’ll ever need.