WOW. My company decided to utilize this agency for ALL corporate travel and it proved a BIG…read moremistake. Perhaps for personal travel or if your company is quite small however, it seems their rates were not competitive and the customer service is at a minimum if it is there at all. SOOOO many instances I can give as example: booking a ticket requested for the day AFTER the requested departure date, requesting a ticket in a class that is LOWER than what was requested and not informing anyone of the change, EVERY hotel reservation seems to be booked non-refundable and they do not go out of their way to attempt to get the refund. NEVER calling or confirming hotels for late check in thus few lost quite a few reservations. Most recently a hotel was requested and STI booked them at approximately $1k a night, after independent research we were able to obtain a reservation at the same hotel for the same dates for less than HALF the price STI booked. STI then said "sorry, the reservation is non-refundable" when it was just booked maybe an hour prior. WOW - the gall of these people! They tried, I do want to say they tried but the entire company was left frustrated and they have since been removed from service. Since we are basically without any reviews of this company here is one from Yellow Pages:: " Don't do business with them. They seem to have only 2 sales representatives. I bought tickets with them once, and spent long time until I found a good deal. Although, when I got the tickets, I noticed the return hours were different than I had requested. Fortunately, they corrected the mistake, and I gave them credit for that. Thus, on my next trip I decided to buy the tickets from them again, and tried to reach out for the same agent. She was busy on the phone, and I was asked to leave my phone number to be contacted. One day later, I haven't heard from them; I called back a second time, agent was on the phone, she'd call me later, I was told. Another day passed by without hearing from them. I called again, the same representative who always answers the phone said that the other agent was on the phone, could I leave a message? I explained that I had left 2 messages before, and asked if someone else could help me. The representative said that she was also busy on the phone, but she'd give the message to the other agent to call me. At this point I decided to give up on them. Someone else may have better luck with this company, but they made me waste my time, and I felt extremely disrespected as a costumer."

excelente comunicación con representantes de la compañía en Miami buena atención por parte de ellosread more

I booked a Disney Cruise with Daiquiri. It was well worth it. They helped me with all information…read moreneeded and kept following up with cruise line for updates on the waiting list for preferred dining time, which we were able to finally get. They also helped with insider tips and precautions/ suggestions for this particular cruise.

Great service, friendly people. everyone is very helpful…read morecustomer focused agent, highly trained and patient.

It was the worst. Their "connection" with the Consulate of the Dominican Republic in Havana failed…read moreor was interrupted, and two members of my family living in Cuba never got their visas. While this was an operational failure, PuntCana didn't want to return the difference. We are suing the agency after complaining to the Better Business Bureau and the Florida State. Still today, they owe us the difference, and the general manager arrogantly believes she is above the law and regulations.

I don't even know where to start…read more I recently returned from a 10 day Alaskan cruise aboard Norwegian's *Joy*, where I had the incredible privilege of staying in The Haven. This was my very first Norwegian cruise, as well as my first experience in a VIP area on any cruise ship. Because of that, I can't compare The Haven to other cruise lines or even to the standard Norwegian experience. I can only share what my family and I experienced, and it was exceptional. The Haven staff didn't just provide excellent service. They created an atmosphere that made our vacation feel effortless, relaxing, and genuinely special. Our incredible butler, Madé, anticipated our needs before we even realized we had them. Godé, our room steward, kept our suite immaculate and always greeted us with warmth and kindness. In the Observation Lounge, Joshua and Mary consistently went above and beyond with their friendly personalities and outstanding service. Caesar, the concierge, is absolutely in the right profession. Dare I say he was born to do this job. His professionalism, warmth, and ability to make every guest feel important were remarkable. Carlos was another outstanding concierge who helped make our experience seamless. At The Haven Restaurant, Jennyvieve and Serona were wonderful hosts who always welcomed us with genuine smiles. Ida provided impeccable service with incredible attention to detail. Manmit, the sommelier, created a memorable wine pairing experience that my family is still talking about. The bar staff, Rodney, Elmer, Robi, Ari, and Ragesh, were consistently friendly, attentive, and made every visit enjoyable. Our dining experiences were made even more memorable by Catherine, Grace, Andrew, Tessa, Erona, and Amaresh. Every meal felt special because of their attentiveness, professionalism, and genuinely kind spirits. Outside of The Haven, we also had exceptional dining experiences at Le Bistro and Teppanyaki. The food was outstanding, but what truly elevated both restaurants was the exceptional service. Every member of the staff made us feel genuinely welcomed and cared for, reinforcing the high standard of hospitality we experienced throughout the ship. Although The Haven offers a unique experience, we also thoroughly enjoyed everything the ship had to offer. The entertainment was fantastic, the games were fun, and I especially loved the painting sessions. We also had a great time exploring the onboard shops. One of the jewelry stores hosted a daily giveaway, gifting a free charm each day, which was such a fun touch and something we looked forward to throughout the cruise. It's those little extras that make a vacation even more memorable. And I absolutely cannot end this review without mentioning the "Washy Washy" team. If you've sailed Norwegian, you know exactly who I'm talking about! Their energy, smiles, and enthusiasm welcomed us into the buffet every day, and they deserve far more recognition than they probably receive. They work incredibly hard and brought a little extra joy to everyone's day. At the end of the cruise, what I'll remember most isn't the luxury, the beautiful scenery, or even the incredible food. It will be the people. Every one of these crew members helped create memories my family will treasure for years to come. Thank you, Norwegian, and especially the amazing crew of *Joy*, for making our Alaskan adventure one we'll never forget.

Our family of eight just returned from a cruise on the Norwegian Getaway, and unfortunately, our…read moreexperience was extremely disappointing. Based on how this situation was handled, I would not recommend cruising with Norwegian. On embarkation day, one of our large suitcases--which contained all of my husband's clothing and many new items we had purchased specifically for the cruise--never arrived at our stateroom. We immediately reported it to Guest Services and continued following up every single day of our trip. Despite filing multiple reports, no one seemed genuinely concerned or offered a sincere apology. Instead, we were often made to feel as though the missing luggage was somehow our fault. To make matters worse, we received conflicting information throughout the cruise about what steps to take. We were told that Guest Relations would assist us once we disembarked, only to discover there was no Guest Relations office or representative available at the port. After finally reaching someone through Norwegian's customer service phone number, the experience only became more frustrating. We were told that if our luggage was eventually found, it would be shipped back to us at our expense. After Norwegian lost our luggage, expecting us to pay to have it returned is completely unacceptable. This was our family's first cruise, and instead of creating wonderful memories, we spent the entire vacation worrying about a suitcase that Norwegian lost and showed little urgency in locating. The lack of communication, accountability, empathy, and customer service was incredibly disappointing. To say we were dissatisfied is an understatement. Sadly, this was our first Norwegian cruise, and it will absolutely be our last.

I finally got to experience my first Royal Caribbean cruise (Wonder of the Seas). We traveled…read moreduring the month of February, so the weather was in the high 70s during the day and low 70s at night throughout our three-night stay. This ship is huge. The staff was phenomenal from the moment we stepped out of the Uber upon arrival to disembarkation. With baggage tags emailed well in advance, it was super simple to drop off our luggage and navigate our way onto the ship. Security and check-in were smooth. Our keys awaited us outside our room doors, and our luggage arrived within the hour. We quickly dropped off our carry-ons, completed the required safety briefing via the cruise line app, and headed to the Windjammer (buffet) to grab a bite to eat before the sail-away party. We did have the Deluxe Drink Package, which was a phenomenal deal given the length of our cruise and how active we intended to be. This package is wonderful because it includes all beverages from coffee to alcoholic drinks, fresh juices, smoothies, you name it. If I were to travel with this cruise line again, I would indulge in the Unlimited Dining Package as well. Meals in the main dining hall and some of the complimentary options were okay, but not always the best or my first choice. The main dining room took the cake on Italian night, and the buffet was a big hit for Caribbean night. The rooms were spacious, and I was pleasantly surprised by the size of the bathroom shower. Our room attendant did a phenomenal job, ensuring that we stayed stocked with all of our necessities and even provided some specialty items since I was celebrating a birthday. The cruise ship itself seemed pretty clean. I did not detect any unusual odors or areas that were noticeably unmanaged or unkempt. Throughout the cruise, you could see various staff members attending to different areas, which was wonderful. I loved the "washy-washy" attendants as well, reminding everyone that it takes a village to keep us all healthy and safe. The activity itinerary on this cruise line is extensive. There is something to do from the minute you wake up until well past midnight each night. Many activities cater to adults-only options as well as family-friendly and teen options, so there is truly something for everyone. Although this is a mixed cruise, I did not feel as though children were falling all over me anywhere except the main hot tub and pool areas, which is where they obviously dominate, lol. However, this cruise line does offer adults-only sections within the Solarium, which provide a bit more privacy and comfort for adults looking for that. We purchased Hideaway Beach tickets to enjoy the adults-only section of Perfect Day at CocoCay. I would highly recommend it. There were wonderful swim-up bars, a great DJ with amazing energy, and nice buffet options as well. When we arrived in Nassau on our last day, we decided to remain on the boat since all of us had explored that port several times before. We thought it would be a wonderful opportunity to enjoy some experiences that had previously been crowded. This was the perfect time to enjoy the spa and explore the remaining portions of the ship while taking advantage of a less crowded pool and hot tub area on the main decks to soak in the sun. Out of all the shows, we definitely enjoyed Intense the most, followed by 365 on Ice. The adult comedy show was super corny but a nice way to end our final evening before enjoying some cocktails and the silent toga party. We missed Battle of the Sexes/ Crazy Quest, but we heard phenomenal things and were surely bummed that we missed out. We spent a little time in the casino, where we won a bit on the slot machines, which was super fun. I loved the separate smoking and non-smoking room options. For a cruise line, the casino is quite extensive, which I also enjoyed. Disembarkation was super smooth. My only gripe was Uber's surge pricing, knowing so many people would be traveling from the port that day. I cannot wait for my next Royal Caribbean experience.

This is my third time traveling with Royal Caribbean Cruise Lines, but on a different ship, Wonder…read moreOf The Seas which was phenomenal. It's a fairly new Ship only 3 years old. It's massive in size and has everything you need and more. It's always plenty to see and do. The shows are always top notch, the Aqua Show is Spectacular, a must see. The Staff is always friendly and accommodating. Can't wait to go on my next trip with RC.

As a first-time cruiser, I was honestly reluctant to take a cruise and probably never would have if…read moremy loved ones hadn't talked me into it. I'm so glad they did! We sailed on the 7-day cruise to Key West and the Bahamas in April aboard the Margaritaville at Sea Islander, and it exceeded all of my expectations. The ship is absolutely beautiful, the food was excellent, the entertainment was fun, and every member of the staff we encountered was friendly and welcoming. We also thoroughly enjoyed our shore excursions, and the embarkation and disembarkation process was surprisingly smooth and easy, making the entire experience stress-free. If we lived closer to Tampa, we'd be booking a cruise on the Islander every month! Our first cruise turned out to be an unforgettable vacation, and I wouldn't hesitate to sail with Margaritaville at Sea again.

We went on a 3 day adventure for our 1st Margaritaville and Sea Cruise!…read moreBoarding was a breeze! The staff was super friendly and they had us on board shortly after we arrived. At 1st glance that ship was very clean and fresh. Plenty of smiling faces around and everyone was happy to be there. As per the usual we had to get acquainted with the ship and find our muster station. (that was easy) Now on to some food and drink. It was raining but we made the best of it and most did. Room time! Spacious and well kept. Large port window and the standard bedding. (We did NOT have a fridge!) We asked our porter and he said "it was broken so they removed it" WHAT!? Ok :( The club was great every night and the white party even better! This is a small ship but still a fun ship. If its close to you, take a chance on it if you like smaller crowds this is the one for you! See you Soon!

So I come here and I go to check in and I tell the receptionist I'm going to use the card on file…read more She argues with me tells me I can't use the card on file & the authorization has to be sent seven days in advance. Huh???? I'm traveling on business we have contracts with these companies. I go all around America and I rarely have problems but when you get someone that thinks they know everything it's always a headache just checking in. No one wants to have to deal with that when they have been traveling since 7 AM and it's now 430. So anyway the front desk clerk was wrong, and ended up using my card on file. I have diamond status so my stay is supposed to include two waters in a snack. She forgot them, and after I went back, I asked here where is my snack & she said "that's just breakfast" so I say no and I show her the benefit where it says I'm supposed to get water and a snack. She finally gave me the waters. I opened up the white bag and asked her where is my snack? She tried to argue with me that it was in the bag and then I showed her, and she went to the back and got my snack. Is this the best Miami has to offer? She's already argued with me three times, has been wrong all three and I just checked in. I couldn't imagine dealing with a person that loves to argue & is wrong every time on the regular. What kind of person is ignorant, but argues with so much conviction? Please I never want to come back to Miami ever, it's the worst city. It's a southern city with no southern hospitality. Everybody drives crazy & the people are rude. I hate it here. PS: According to the other employee who was at the front desk when I left for dinner the rude lady was The Manager which makes it so much worse

We are staying here for only one day and wanted to be close to the Airport for our trip back Home…read moretomorrow. This is a nice Hotel, friendly and welcoming Staff. Our room is a Suite and is spacious and clean. It's several Restaurants located nearby.

I am deeply disappointed with the lack of organization and disregard for customer service at Vuelos…read moreCaribe . It is truly disheartening for me to have to express such frustration, as I generally strive for peace and understanding. This experience with the agency has been nothing short of a disaster, and I can confidently say that choosing to engage with them has been the worst decision I've ever made. Estoy profundamente decepcionado con la falta de organización y desprecio por el servicio al cliente en Vuelos Caribe. Es realmente desalentador para mí tener que expresar tal frustración, ya que generalmente lucho por la paz y la comprensión. Esta experiencia con la agencia ha sido nada menos que un desastre y puedo decir con seguridad que elegir colaborar con ellos ha sido la peor decisión que he tomado.

From the owner: Our focus is on popular beach destinations such as Punta Cana, Cancun, Jamaica, and the Dominican…read moreRepublic, with an emphasis on all-inclusive vacation packages, family trips, romantic getaways, honeymoons, and group travel. What makes our business different is our Caribbean-focused approach. We understand that travelers want more than just a hotel or flight — they want a smooth vacation experience, good value, trusted options, and less stress during the planning process. We also serve both English-speaking and Spanish-speaking travelers, which helps us connect with a wider audience, especially U.S.-based and Hispanic/Latino travelers looking for Caribbean vacation packages. In short, Vuelos Caribe stands out by offering a more focused, convenient, and traveler-friendly way to explore Caribbean vacation options.