What started out as a miscommunication which was disappointing when our appointment was changed and…read moreno call made to us only through email It was then quickly fixed. The owner ensured to inform us it was a mistake and we kept our appointment as requested. He was very attentive and the work was impeccable. We will be recommending and booking other services in a few months. Thank you again for such great work and communication.

I've been using this cleaning service for a while now and I genuinely couldn't be happier with…read morethem. The team is always super professional, on time, and really respectful of my space. They always do such a detailed and thorough job -- I feel totally comfortable having them there, even if I'm not home. I always come back to a place that feels refreshed, clean, and peaceful. What stands out the most is their attention to detail and the intention they bring to everything they do. You can tell they truly value the spaces they care for. I Highly recommend them if you're looking for a high quality cleaning service you can trust.

Disappointed!! I hired this company to come clean my house, including the refrigerator and the…read moreoven. A half an hour before they were supposed to arrive... They sent a text message saying that their crew was involved in a car accident and needed to go to the emergency room! They asked me to reschedule to a different day (reading other reviews, I see this excuse was used in the past) Because I have family coming from out of town, in two days, I needed to find another cleaning service at the last minute! It turned out to be a huge inconvenience for me. I was disappointed, inconvenienced, and I have lost trust in them. I would look elsewhere.

I hired Loyalty Cleaning & Management for few months already and finally write them a review now…read more As we were moving out and selling our old house, searching online and found them, I called Eric for a few times and we couldn't reach each other at first, but I was glad I reached him finally. Eric asked me detailedly about the size of our place, how many windows, doors we had, type of floor. Try to tell him as detail as you can, he charged me the same as he wrote in the contract, no extra charge. When the day came, Eric & Brittany got to our place on time, as we had nearly 3000 sqfl and only 2 of them to clean it, give them enough time to do their job. They get paid by size, not by hours, they will be there as long to take to finish their job, I like that. Finally they used 8 hours total to clean our house, they missed a little here and there, but just go through the whole place with them and let them know, they will clean those missing spots for you. They are friendly and sweet and they did such a splendid job. Also as they don't get credit card and I had no cash with me, they went with me all the way back to my new home ( glad it's not too far ) to collect it. Thanks for their thoughtfulness and I definitely highly recommend them to everyone who need someone to clean your place.

Great communication from the beginning. Our cleaner Yuni was very nice and paid great attention to…read moredetail. Very satisfied with the service.

I would not recommend this company. My first visit was supposed to be a deep clean, but they…read morearrived late and did not clean two of the rooms. After that, I was scheduled for service every two weeks, but the cleaner was constantly delayed and I never knew what day she was coming. I contacted them to ask for a schedule and was told they would check and get back to me, but they never did. I followed up again and still received no response. The lack of communication, reliability, and follow-through was very disappointing.