Naz in the Wheaton Branch ISD amazing. Give her a raise. She was so attentive and made everything…read morevery easy

From the owner: Unlike other Chicago-area banks, our heritage traces the advancement and evolution of the banking…read moreindustry and the growth and expansion of the Chicago metropolitan area. As Old Second expands throughout Chicagoland and the surrounding communities, our commitment to a better banking experience remains steadily on course. Backed by an unwavering sense of financial responsibility and focus on humanity, we've persevered through the most challenging and rewarding economic climates and historical events since the late nineteenth century. For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. Member FDIC. Equal Housing Lender.

phone service is a -10 local bank hours are terrible…read more 10-5 Monday to Friday doesn't work if you have an 8-5 Mon to Fri job service at the bank in south Wheaton NOT friendly!

Average bank. Friendly staff. Convenient location to my house. Longer opening hours. No real…read morecomplaints.

The mortgage department at this branch will really pour the honey on. And then they'll lick it off…read more Promises made, promises broken. At the beginning you can't get rid of these guys, then once they screw you over you can't get ahold of anyone through any medium. Avoid this place unless you are a contract attorney who can navigate their BS.

Unfortunately, I've recently experienced the unpleasantness of Identity Fraud…read more I needed a personal banker's assistance to support the dispute process. Mo Ahmed and Shailja the BMO team are exceptionally professional AND we all love the Hubert Lion! Been banking with them since I was a kid; just consistently great service.

Banking associate refused to help me over the phone and refused to connect me to a manager. I have…read morean issue with my auto loan. They try to get me to expand my business with them. Why on earth would I open additional accounts with a bank that won't even take my call?

No better than a commercial bank and at least commercial banks are honest about what they are…read more Nothing but greed drives their decisions. If you need debt consolidation you'll find no help here even if you're right side up and fully current on all your bills and mortgages. Pick a national bank so you can access your money anywhere in the country or globally. No longer any benefits to credit unions.

Applied for HELOC..denied, .didn't matter to me. I giving the review based on my experience through…read morethe process. Very poor communication. My e mails and phone calls were ignored. Left hanging for a response for OVER 2 months. So if you find yourself attempting to communicate with Matt Firmature..expect an unprofessional. Mk

I just want to say to some teller If someone do withdrawal…read moredon't talk too loud the amount and also put it in the envelope to give Because you never know who's around there might follow them its not safe

What a difference a location makes!! This BOA was wonderful!! The banker was so nice, I was in…read moreand out in no time.... wish I lived closer to this branch!!

Horrible bank! Phone customer service is outsourced to people who can barely speak English. No…read moreaccountability when they make an error. High fees. Big bully bank!

10 days ago, I went to this Chase branch for my saving account issues. talked to a "Relationship…read morebanker " about the matter, the gentleman admitted it was a mistake from the bank and promised to resolve the issue couple of days. However he never called me back even I have left messages to him multiple times . I also called this branch about this matte, they only took the message and did nothing.

Can't say enough good things about West Suburban Bank and their staff. This facility is rough…read morearound the edges at the moment, as it's undergoing renovation, but they're carrying on business as usual. Friendly, thorough and professional service, especially with personal bankers like Christina F. and branch managers like Pria. This is a family owned bank, and has been so since its inception in 1962, and it's got that feel: friendly and humanistic! Hours are good, fees are fair, and staff is friendly - it's a winner all 'round in my book.

I called Friday February 28, 2025 and asked about the CD rate and a man who answered the phone told…read moreme that is 4.35% and I couldn't go that day, Saturday they're closed. Today March 3rd I called again before I'd make the trip about 15 miles from where I live, asked about the rate, again a male answered the phone and told me the same rate just to make all that trip and to find out that is 4.20 which all other banks close to where I live have the same rate. Obviously,he played nasty games and I'm disgusted by this experience. Now that the rates go down, these kind of people find a pleasure to misslead and lie.

I wanted to support this local bank, but, I guess they are stuck in 1995. They still charge hidden…read morefees and use words like "maintenance" hoping the customer will not question. When the customer does, they express surprise and guess that a mistake must have been made. Avoid this bank.

Bank employees in general never seem particularly friendly or happy, at least that has been my…read moreexperience until I came into this branch. What a huge difference! I opened my account with William Britton and from start to finish he made the experience easy, and shared the banks products and services with me. Judging by his level of friendliness and professionalism I assumed he was the branch manager. Great branch with exceptional employees! Thank you !!

My thoroughly terrible experience with this branch's ATM has led me to never use PNC again. The…read moremore I asked PNC to help resolve the issue, the more convoluted their customer service became. When trying to use the ATM at this location to make a deposit, the machine had some kind of malfunction where it ate my money and didn't issue a receipt. I called customer service about it immediately, and they said that because it occurred after 5PM, ATM customer service was unavailable. I filed a complaint and was told to call again the next day. When I called, I was told that the drive thru ATM is run by a separate company, which would have to tally the ATM cash count and figure out that there was an overage. They would then notify PNC. But this did not happen. I also called the branch location and they said that since the outside company operates the ATM, they have no control over it and couldn't do anything. I called PNC customer service two times and filed two claims, but they didn't give me a claim reference number or anything. They told me to call my bank and have them dispute it on my behalf, which some banks (including mine) do not do. PNC also said they would contact me within 1-2 business days. They never contacted me. At this time, they are still holding my money and have not done anything to refund it. And with the convoluted way they operate, I don't believe they ever will.