Naz in the Wheaton Branch ISD amazing. Give her a raise. She was so attentive and made everything…read morevery easy

From the owner: Unlike other Chicago-area banks, our heritage traces the advancement and evolution of the banking…read moreindustry and the growth and expansion of the Chicago metropolitan area. As Old Second expands throughout Chicagoland and the surrounding communities, our commitment to a better banking experience remains steadily on course. Backed by an unwavering sense of financial responsibility and focus on humanity, we've persevered through the most challenging and rewarding economic climates and historical events since the late nineteenth century. For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. Member FDIC. Equal Housing Lender.

Bank employees in general never seem particularly friendly or happy, at least that has been my…read moreexperience until I came into this branch. What a huge difference! I opened my account with William Britton and from start to finish he made the experience easy, and shared the banks products and services with me. Judging by his level of friendliness and professionalism I assumed he was the branch manager. Great branch with exceptional employees! Thank you !!

My thoroughly terrible experience with this branch's ATM has led me to never use PNC again. The…read moremore I asked PNC to help resolve the issue, the more convoluted their customer service became. When trying to use the ATM at this location to make a deposit, the machine had some kind of malfunction where it ate my money and didn't issue a receipt. I called customer service about it immediately, and they said that because it occurred after 5PM, ATM customer service was unavailable. I filed a complaint and was told to call again the next day. When I called, I was told that the drive thru ATM is run by a separate company, which would have to tally the ATM cash count and figure out that there was an overage. They would then notify PNC. But this did not happen. I also called the branch location and they said that since the outside company operates the ATM, they have no control over it and couldn't do anything. I called PNC customer service two times and filed two claims, but they didn't give me a claim reference number or anything. They told me to call my bank and have them dispute it on my behalf, which some banks (including mine) do not do. PNC also said they would contact me within 1-2 business days. They never contacted me. At this time, they are still holding my money and have not done anything to refund it. And with the convoluted way they operate, I don't believe they ever will.

Unfortunately, I've recently experienced the unpleasantness of Identity Fraud…read more I needed a personal banker's assistance to support the dispute process. Mo Ahmed and Shailja the BMO team are exceptionally professional AND we all love the Hubert Lion! Been banking with them since I was a kid; just consistently great service.

Banking associate refused to help me over the phone and refused to connect me to a manager. I have…read morean issue with my auto loan. They try to get me to expand my business with them. Why on earth would I open additional accounts with a bank that won't even take my call?

Average bank. Friendly staff. Convenient location to my house. Longer opening hours. No real…read morecomplaints.

Drive up option is always faster. 5 ATMs curb side and also 2 or 3 windows to take to a banker…read moreduring business hours. Inside takes longer, usually 1 or 2 bankers to serve.

I just want to say to some teller If someone do withdrawal…read moredon't talk too loud the amount and also put it in the envelope to give Because you never know who's around there might follow them its not safe

What a difference a location makes!! This BOA was wonderful!! The banker was so nice, I was in…read moreand out in no time.... wish I lived closer to this branch!!

I'm too far into the process to back out now, but I regret my decision to work with BMO for my…read moremortgage. They hired an incompetent appraiser who falsified information, yet somehow it's on me to pay extra. They are not responsive, the underwriter does not understand math or basic salary payment structures, they wait until the very last minute to take action, causing countless delays, and there is no follow-through or accountability. If I could go back in time, I'd choose to work with any other company except BMO. I am sure that anything is better than BMO.

To tell you the truth I wasn't too keen on the "live teller" thing at this branch. They eliminated…read morethe real tellers behind the glass. Once you get used to the new machines, it's not that big of a deal for simple transactions. I have been lucky enough to get in touch with Justin a number of times and he has been very pleasant, and helpful with my transactions. In fact I am relieved when he pops up on the screen. Keep up the good work buddy!

Cashiers are nice but the middle managers are horrible. My son made an appointment and the employee…read moredidn't show up. He then made a second appointment and got a text to reschedule. The African American woman (I'd use her name if she wore a name tag) is rude and demeaning to customers. She locks the doors early every Saturday and closes the drive through early, showed her photos of the time stamp and she refused to listen or provide her name. I have banked with Chase for decades and I think it's time to move on.

Was waiting for 20minutes and I was complete ignored and then someone who seen me waiting for…read more20minutes asked if I needed help then went on to say they couldn't help me. What!? I waited 20 Minutes for nothing. Horrible. I rather go to another location who's willing to be helpful

For the third time my mortgage payment is messed up. Twice they have cashed my checks without…read moreposting them to my mortgage account. And one time they applied the payment to the principal when it should have gone to the monthly regular payment. Unanswered emails

They started off great, but customer service is horrible. First they have management that…read moreis incapable of thought. They do not supervise the people working at home and therefore nothing gets done. They had no foresight to require at least 1 person to come in daily to obtain and process USPO mail. They never thought of having the people that work from home open and read and act on emails and electronic communication. Payments do not get processed. Takes them months to respond and they do not care they are the most unorganized people. Go to another credit union. They have people that work. They have the management to train and supervise the people so they are not sitting at home receiving a paycheck for doing nothing.

This location is getting ready to relocate so I wasn't too surprised that they were short staffed…read moreon a Saturday...however, when the young woman we were talking to called around to other branches to see if anyone could work with us, it took three tries to find a location that wasn't short!! She said that managers and bankers aren't usually there on the weekends...but since that's when the majority of your customers are going to have free time to come in, wouldn't it make sense to be available?

Friendly and my trusted bank. I love how I feel taken care at this branch. I enjoy their customer…read moreservices. They offer nice lollipops.