I go there to have myself taken care of me when I need appointments and they do a good job and are…read morefast about it

The staff is professional. Though it is a walk in clinic you can make an appointment, which I…read moreprefer. When I arrive for my appointment, I usually seen within 5 min. Tracy Underwood is kind and patient. She actually takes the time to listen.

Go to another hospital or even a veterinarian first.Not worth waiting 13 hours in the ER just to be…read moretold to go to a urologist because of my gumball sized kidney stone.If you have ever had a kidney stone you know it's comparable to giving birth when it comes to pain.For men it's even worse to have a kidney stone.13 hours in agonizing pain and took 6 hours for a X-ray and 6 more before they told me it was the biggest stone they have seen but they can't do anything even though one doctor said it should come out now and admit him.It took a week to see a urologist and I had a severe kidney infection and dealth with it for a week.They have the worst ER and hospital.The problem is they are the only hospital within 30 miles and they treat you like they know you have no other choice so deal with it.I was told by one doctor i couldn't get the care i needed here and needed to go to a better hospital.Joke of a hospital

I know how people talk about medical facilities in this area, but I feel as though I am one who can…read moregive a proper review. I have been to this hospital near 20+ times; once as a patient and 19+ as company. There have been several emergencies and several non-emergencies. Today, we were luckily assigned with a lady named Yvette in the ER and she may have been the most pleasant person I've come in contact with yet in all my visits. The wait time Is always a negative no matter where you go. It's a hospital. Would you rather it that the lab techs are faster and more careless with your labs? It would be nice if there was a round about or drop off at the ER so you could easily help disabled people into vehicles.

Apparently... SOMEHOW.... my review for this ER on Yelp was deleted. IF you left a review there…read more.. you might want to "check" to see if it was deleted.,,, Soooo YELP HERE IT IS AGAIN....DELETING IT AGAIN WOULD NOT BE A SMART MOVE as you are ENDANGERING PEOPLE'S LIVES BY DOING SO.. Do not take your loved ones to this ER. it is being staffed by "travelers", people you don't know, not from your community. They do NOT CARE about small town home Health Care and they won't run into you or your family after they let you die. These travelers make crap money and most, not all, most are ya get poor paid workers with terrible attitudes. I was taken by ambulance there and left lay, sideways in a wheelchair for 2.5 hrs in ER with my head hanging to the floor. I was never seen by a Dr at all even though my kidneys were shutting down, internal bleeding, etc.Already having been in PT that week for neck and back issues, and ambulance and staff being made aware PRIOR. I was left lay, in ER listening to people on floors detoxing , and children there too, until my family could get ANOTHER FAMILY MEMBER to help lift me in a family vehicle and was driven to Potomac Valley Hospital, who undoubtedly saved my life. UPMC is a big hospital in a small town but you will NOT get help in a that ER! TAKE YOUR FAMILY AND LOVED ONES ELSEWHERE FOR HELP!!!! and do NOT LEAVE THEM UNATTENDED!! There are reasons you hear about people flipping out there and throwing monitors etc.,They are likely fighting for a drs attention for there loved ones....and sometimes that involves getting someone to HEAR you or listen or care.!! Pleaseeee STAY WITH YOUR FAMILY THERE! You have that right!!!!! and seeing is believing...I hadn't been to thIS ER in years and will go see Jesus before I ever let it happen again!! I have no doubt in what's left of my sanity, AFTER THAT EXPERIENCE, that I would not have survived had I been left lay any longer. This was a medical issue that started with DEHYDRATION. However, it was found after the fact that I was CONTAGIOUS!!!! Part of my health issue was found that I had the ECOLI VIRUS. and the Rotovirus. I'm putting this out there because i don't want someone else to have to go through days of testing if it can be prevented.. i was there at UPMC LAST THURSDAY and don't want anyone to suffer because i was left in regular writing room with some contagious junk. , if anyone gets feeling ill, please see your pcp asap. DO NOT GO TO THIS ER!!! Get your family elsewhere ASAP and don't step away from their sides at UPMC!!! 2/3/25... reading reviews and nothing seems to have changed in Emergency Department care/wait times... seems once patients get TO THE APPROPRIATE FLOOR care is great.... but how many make it to the appropriate floor in time??? With proper care? 3/27/25... SMH! STILL NON STOP NEGATIVE REVIEWS, most like usual for the "joke" Emergency Room treatment or lack of... As a matter of documentation, the place is refered to as a JOKE 20+ times in reviews. How very sad, that nothing seems to change there. Once again, as always...DO NOT TAKE YOUR LOVED ONES HERE 5/1/25...Looks like nothing in this EMERGENCY ROOM is working in alignment with UPMC's terms of excellence. I see a few more cut/copy/paste responses to reviews and see another person had to take their loved one OUT of this ER, and head to another hospital (Keyser). Yes, I realize ER gets busy....maybe there should be more hiring done???? More supplies and beds bought??? People that are sick enough to need an ER Visit...do your loved one a favor and don't waste valuable time laying at UPMC ER hoping/praying/waiting for help!!! FIND ANOTHER EMERGENCY ROOM!!!! 6/2/25...Time for a monthly review of reviews....let's see, we are TWO DAYS IN to the month of June and already a NEGATIVE ONE STAR REVIEW....Taking note that many people are irritated that they are FORCED to give a ONE STAR REVIEW when this ER would really need to put in A LOT OF WORK to achieve a ONE STAR Review! Make some changes to your ER UPMC!!! 6/13/25...DEAR UMPC OWNER....I won't waste my time calling and talking to anyone else at UPMC WESTERN MD...been there, done that and from overall reviews EVERYWHERE, and my own horrible experience ...your ER CONTINUES TO BE DEFINED AS A JOKE by the people it was meant to serve and care for. NOTE... Kim W's Review is listed as FIRST Review because reviews are being deleted. I screen shot mine for personal reasons to include date/time etc., because NO ONE, including YELP is going to erase the scars of my experience with this "joke" of an ER. UPMC BUSINESS MGR...I've already tried approaching the situation with the help of UPMC and since then there are many more ER Reviews with the SAME COMPLAINTS. Compassion can NOT be taught. It's been almost a YEAR since my nightmare began at your facility and your reviews show NOTHING has changed. I won't talk to UPMC again about this issue.

Terrible practices and unnecessarily long waits in this ED!! What kind of "emergency" care is being…read moregiven!! Isn't this some kind of health exposure or privacy violation, HIPA, to take a patient in excruciating abdominal pain back to a room, find it necessary to give them an IV with fluids and pain meds, and the patient has a high BP...to be exposed and put back into the waiting room while awaiting test and results?? There has to be something wrong with this, either medically or legally or both!!