Long story short: A devious company tried to trick me into thinking my order was cancelled- then shipped it anyway. (See my Sears Parts Direct Yelp!) Since only notified last minute, contacted UPS by phone and explained that I'd already had the bank appeal the charge on March 1st for an order that I'd been trying to cancel. The order was literally on the truck- gave UPS the the tracking number and within half an hour, signed into my UPS account to see it noted: "The sender requested a delivery change for this package/The package will be returned to the sender." Thank you, UPS. read more

0 stars is what they deserve Had an expensive Rx shipped from Amazon.com. It got delivered to this facility and was prompty lost. Tracking indicated a delay in delivery and for days was never found. Amazon refunded my expensive order, reversed the Rx to make a reship available, contacted my insurance to reverse charges and shipped a replacement. Now the replacement went to this facility and it looks like it is lost again. Received delay notices again. New (miracle that I got a human after hours of trying) UPS overseas (Asia?) repeats same as the bots that ran me around in circles. Now after a long wait on the phone i got someone with an Indian accent. He is trying to actually speak with someone at the facility. He is now connecting me to his supervisor. Finally some progress. Not sure where this is going. TO AMAZON...DO NOT SHIP MY PACKAGES VIA UPS. !!!!! read more

2008 third accident at the job was my last that lead to a serious back injury.the morning of the accident in the preloading area in the longbox trailer .a bulk weighing over 70 pounds fell on my spine just as i was finishing unloading.the supervisor joe locascio made me sleep in the managers office and never called and ambulance.the worst job experience ever . worked there 4 & a half years .i was a year away from my 401k .the ups center also had my birthday month wrong the whole time listed as november 1,1974 . my birthday is october 1,1974 . i hated working there . total of three accidents happened at the job site . the first accident happened when i fell out of the trailer into the bay outside the building. i almost got crushed if the supervisor didnt radio the driver to not move .i had a shin contusion the size of a golfball ,and the ups doctor said no broken bones . l-4 herniated disc from my last accident there .i still feel the pain everyday in my lower back . the management is only concerned about sales . my life made a drastic change after getting hurt the . i walk with a cane and now i have epilepsy. read more

I shipped a package across the country to LI, with toys for my nephews and a gift for my sister. It made it all the way to Farmingville then came up empty and damaged in Farmingville (without explanation it was then rerouted from LI to Parsippany). There is no way no one noticed a huge box open and spill gifts. When I called claims they had the audacity to ask me how many strips of packing tape I used. This was a personal gift but I use UPS with Mercari and I'm changing all of my UPS items to FedEx now. read more

The worst costumer service. So basically this is a UPS warehouse but not a UPS facility. They charge $2 per package to tape an item. And they do not take items with barcode stating "no label" "no box" needed. It's ridiculous. There's also a charge for the clear plastic bag to send back items that does not need a box. The workers seemed lazy with no interest to help a customer. I do not recommend this place. Is a one star just because I had to apply a start to post the review. However, I give ZERO STAR read more

There are usually three people in the facility. I come here for my business as our customers want us to use them. It is extremely important for our product to get to our customers and the three people who work here are amazing. They help me when I have problems no matter how busy they may be. Cusps to UPS for the workers at this facility. read more

Another stolen $2500 package at this location I send out diabetic test strips they sound like pills in the box another piece of garbage stealing my box ups says they will trace it but this is the 6th time it has happened it costs $155 to ship and if i want insurance it is $350 additional for that amount of money inside box .. UPS Fedex AND USPS are jokes when it comes to stealing boxes while in there possesion read more

This customer service could not get any worse you cannot talk to a real person seems to be impossible.

Had to send a package to a customer and knew i was going to be in the area. I generally use us post office unless package is heavy or valuable, As I do not trust the us post office with those types of packages. UPS is in a great location right on Horseblock Road near exit 63 on lie. I have been here many times in the past and always found it an easy experience. Generally there is only one or two workers at the counter, But generally that is generally enough. Sometimes there is a small Waite, But the workers are fast, friendly and accurate. The tracking service is excellent and I have never had a single problem over the last 10 years of doing business with them. read more

Horrible. Was told the package would be here by 1030am. Still waiting. No update. When I made a complaint, they gave me a case number and was told someone will call me back in 1 hour. Been more than that. I will never use ups again read more

I worked for UPS for only a couple of days. Their supervisors and managers are clueless on how to manage and train new employees under busy conditions. I left my position in early December and still haven't been able to contact anyone via phone or email to get paid for my time. I've emailed multiple times and made multiple phone calls and all they keep doing is passing the call. " we don't handle that here,I'll give you a phone number to call". What a terrible way to do things. They can track a package all day but can't contact Barney the HR representative to handle! So now it's been almost 2 months since I worked there. Needless to say,I still haven't gotten paid. I can't get a phone call,email,text... WOW!! Let's summarize the situation, I worked and didn't get paid! read more

If I could give ZERO stars I would!!! Horrible customer service I walked in just to ask about passports. The lady looked pissed off that I even walked in and asked this question replied so nasty not here not now. ONLY BY APPOINTMENT there's papers behind you grab them and go online and make an appointment. I was taken back by the nasty nasty attitude and said ok I'll do that and she said there's nothing else that can be done here so you have to do that. I could not believe how I was treated I felt like I was in the twilight zone. Never again will I come to this location. I called the Holbrook location after and the women who answered was so sweet and gave me so much Information over the phone and even said she could make the appointments for me now if I would like. I highly recommend driving the extra mile and NOT going to this location if you don't want to feel like a piece of shit for walking through the door!! read more

These guys are thee best!!! They give such care to the delivery of our packages. I use the app and the updates are timely and accurate.

UPS is a delivery company that doesn't know how to deliver. On 12/18/20 I had medication shipped to me Next Day Air. Its 12/23 & I still don't have it. Each day that I call I'm given bogus reasons for no delivery. Today they told me they delivered it but no one was home to sign for it. I along with 2 other people were home all day. Each day they apologize for the delay & tell me the package will be on the truck the next day. Well still no package. Thank god I still have some of my medication.This isn't the 1st time this has happened either. UPS is beyond incompetent. If you have a choice always go with FedEx. You'll get your packages & on time. UPS GET YOUR ACT TOGETHER!! read more

I went to pickup a package that needed a signature. The wait takes FOREVER at this location!

I just left there and had the worst customer service I've ever had in my entire life. I will never go back. The workers antagonize you and all you want to do is get a package shipped. Not worth the effort go to the post office and avoid them at all costs what a waste of your time. Rude and in professional!!!! read more

I love their service here. They are fast, professional and very friendly. Ive used computer a few times and they were very helpful towards me. They are fast with faxing and print seevices as well. read more

Just spoke with Jenn from the UPS CC and she was totally cool. She answered my call despite the fact they close at 9:00pm. Not sure why the poor reviews. I totally appreciate the UPS drivers in my area (Summersweet Drive, Middle Island). One hint to my identity (5'1 Latina who shouts yesssssss when I see the box is from HauteLook, Sephora or MAC Cosmetics and will yell thank you). It's usually the same guys from UPS, FedEX & USPS who deliver to my home and let me tell you they work hard! I'm an avid online shopper. In fact I always call out to the UPS driver if I catch him in time and always say thank you. They're usually cordial and respectful. Only a few times I met a driver I didn't care for but who cares about his attitude as long as nothing is broken, we're good. It's not personal. Then again I'm like a little kid on Christmas so it's hard to be rude to me when I'm so grateful for my stuff. I don't have much of a life here so I love receiving new things. Important to note is how I never received a delivery marked handled with care and found the contents broken or damaged. I'd wager 98% of the time, UPS drops off packages between mid morning to early evening hours. My packages ALWAYS come on the exact date, as promised. Never received a late or missing package. Also recently one of the guys (didn't know this one) did me a solid and took a huge box with returned clothing items. The retailer wanted the return shipped by UPS but the UPS store is far from my home. Flagged UPS down and he took the box. He seemed busy with a lot of packages but he agreed with little persuading. I explained I'd been sick and he was like no problem. If you miss a delivery, you have to call 800-833-9943 and they'll have someone at the UPS center call you back. They'll accommodate you but you can't show up and expect your item to be there after 8:00pm. Not a reasonable expectation for a host of reasons. The UPS center once did me a solid because I was so excited about a delivery they got the guy on the radio or phone and had him come back to give me the box! As of today, for the last 8 years UPS is all good in my book. Maybe that'll change one day but thus far it's been smooth sailing with deliveries. I know the center isn't the general UPS yet in our area it's where our packages are processed. So I'd say residents, be nice! read more

This was my first time using UPS and this center was extremely friendly and helpful. I will definitely be returning.

I too, wish I could give negative stars for this poor establishment. The phone number listed on this yelp page is the generic phone number for UPS. Good luck trying to get a hold of this center directly. They have a phone number that allows them to call out, but will not accept any calls. Convenient, right? My company shipped out a 90lb, $4,000 package to a customer. UPS DAMAGED it themselves, and then decided it was too damaged to deliver so wanted to send it back to us. Our customer needed this shipment urgently and was even willing to accept it damaged, but UPS refused to hand it over. I don't understand this logic. After contacting UPS trying to remedy this situation, they told me someone from this center would call me. Someone named ALLISON did. Probably the rudest scumbag lady I have ever spoken to. I deal with customer service all the time. I understand that if customers are rude, you naturally end up a little ruder too, in defense. But I was nothing but polite, only seeking help. She started off the conversation with a bombard of excuses, not even giving me the chance to talk. Told me that the package would be sent back no matter what. Not helpful in the slightest bit. (We called maybe about 10 minutes after it was "being shipped back to us"). I asked her for a last name and she curtly replied, "I don't use a last name." She also added: "I see here that this package is 90lbs. Well, it's not 90 lbs anymore." WTF? What is that supposed to mean?! That sarcastic tone that you carry, on top of the stress a customer already has to deal with because UPS done effed up and screwed us over, is not needed. Beezy. So now we paid a bunch of money and wasted valuable time only to have this package sent back to us, HALF EMPTY since apparently the box was "ripped open" and products were "spilling out." We will reship this to our customer with USPS, who also equally sucks. I was pleading with her for help and told her, "My customer needs this urgently" and she replied with "If your customer needs this urgently, I suggest you send out another right away then." What kind of treatment is that? She also said, "You should make sure to pack it so that it can withstand our system." What system is that? Throwing packages and flipping off security cameras? Got your middle finger loud and clear ALLISON. You ought to be fired, but I guess you're lucky that you weren't born with a last name. read more

This place sucks !!! I ordered parts and paid $130 for 2 day shipping to the company I bought the parts from and UPS got my box on the 2nd day and was 10 min from my house at the Farmingville warehouse and instead of putting on the truck they sent it to the Bronx and I never got my package and had a very angry client . Then I called UPS 5x on that 800 number that goes to who knows where and they wont patch you in to the warehouse , so Carol the supervisor from Farmingville calls me on the 4 th day and says you will get it by 10:30 am Well that never happened and it came at noon 2 days late . So pretty much they lie and should not tell you times the package might come . So they are like the LIRR , you can't do crap about it and you get screwed no matter what and it takes months to try to get a refund . Go with FEDEX!!!!!! read more

If I can give a negative star I would. Don't believe anything from the guy at the counter in the morning shift...he is full of BS. We called missed a package for my son costume last night, we needed by tomorrow afternoon. So we called the 1-800 number, they told us they would pull it out of the van TONIGHT and ready for pick up tomorrow morning. Tomorrow early morning, we got there by 8:15am, waited at the gate...then it open at 8:30am..waited for our package...and NOTHING. The idiot told us he will check around 9:15 when the other guy is HERE, around 9:30AM...he left for 15-20mins...came back said he can't find it..then his partner said "I'll go look". I noticed all the Trucks start to take off at 9AM..by 9:30AM, all the trucks are GONE. The package never got pulled out of the truck. The whole time i was there I see people who worked in the office took 4 smoking breaks...This is ridiculas. 10AM, My husband asked to speak to his supervisor, he said" what are you going to tell him?"..Then I asked to speak to the supervisor..he said "There are NO supervisor". Now after that...I walked out pissed off. They were taking their breaks...they LIED to us. My son and husband missed almost 2 hrs of school. read more

today is one of MANY times where they send my package out for delivery and while their driver has it in their possession, they intentionally fail to deliver it. the interactive map on their own website showed the truck in my town within 5 mins of my home for hours making deliveries all day long and still says it's en route to me. now the truck is back at the facility with 30 minutes left to deliver my package today. this is outrageous. the drivers protest having to use a call box on the outside of the building and that's why this keeps happening. once after 3 "attempts" where they didn't even contact me but instead left a notice on the OUTSIDE GLASS WALL of the building. the 4th time they left my package just inside the building's outer door and i got badly damaged, because again they refused to use the call box. i have literally been home and ready ALL DAY for my package. these drivers are so unprofessional it's insane. read more

UPS Customer Center - the truck just drove back to the facility with my package even though it's supposed to be delivered today - Shipping Centers Near Me - Farmingville, New York

The incompetence of the driver and customer service in Suffolk is mind boggling! Been trying to get my package since Tuesday with nothing but lies and run around. NEVER USE UPS!!! read more

Not a fan of the customer service. Had to pick up a package that needed a signature, and was told to pick it up at 6pm. Arrived on site- someone walks out and asks me what I'm doing here. I reply back with my reason and she snaps "we are closed from 6pm-7pm, everyone know this." I said "is there a sign? No? I don't see one either. " and leave. Had to come back an hour later only to wait 15 minutes for them to get my package (no other customers were in the store). I'll never go to this pick up location again. 2 stars because at least they didn't lose my package this time. read more

I brought my package* here and the guy behind the counter handled it so gently. The staff couldn't have been more friendly, the service more efficient, or the location more convenient. *God delivered it, I signed for it...WORLD KEEPS ON SPINNIN' read more

Best customer service I've ever received I don't know the gentlemen's name but he had glasses if that helps he was so great I would Go back just to have him help me again thanks so much!! read more

Hours on Google are not the actual hours. Not open on Saturday. Terrible customer service.

MY package was supposed to arrive by 12:30pm today and low and behold, it is now almost 3 hours late. I will never recommend this company to anybody. read more

Tried to deliver a package today and was rudely turned away. The man at the counter, who says his name is Carl, rudely turned me away stating that they are too busy and only doing pick ups. The center was empty, aside from two other workers. He was so rude, I thought he was being sarcastic. I asked if he was joking and he said no, we won't send anything out today anyway. I was shocked and left, went back in to get his name, and he was stuffing his face with food. Still no customers. Absolutely disgusting. I now am on hold with corporate for over twenty minutes to complain. I will wait lol day if I have to. Completely disgusted read more

So I ordered my iPhone 11 pro max from sprint September 17th , I was under the impression that the phone was on back order which was fine , sprint informed me that once I received a tracking number from UPS the phone would be there next day air , now I have been calling sprint for days arguing it's almost been over a month and no phone I tracked the phone and it said it's been in Farmingville since October 1st . They then proceed to tell me that my order was lost or stolen in transit when I called them I was hung up on ignored while ranting granted I was upset , on sprints behalf there isn't anything they can do as long as the phone tracking says "in transit " which is understandable ups tells me they have to do a 10-20 investigation and find more out about my package so Basically I'll be with out my 1000+ phone until Ups gets there sh*t together I will make sure every order I place is NOT with them being that the customer service is HORRIBLE !!!!! read more

Friendly staff...Brian and Carl are the best!...They both go above and beyond to help you out...

My package was not delivered to my house. It said it was delivered to me at 430pm. Our security cameras show no delivery. It says they put it at the rear door. I do not have a rear door!! Where the heck is my package? read more

Worst company Ever,lack of Communication,no sense of pride within the company,lack of cultural do I need to continue?Ridiculous ,been sitting here for over 9 hrs waiting for a delivery,still not here???? Thanks for Nothing UPS!#Aggravationnotneeded read more

I don't know why a single person or business uses UPS when FedEx is clearly a better alternative. UPS was chosen to deliver wine to my house. Of course, it needs to be signed for. They never come at the same time any day, my wife and I work, and we live no f$&king where near Farmingville. When FedEx delivers wine and I'm not home, it goes to a place near my house. Not UPS. EVERYTHING goes to the goddamned hub in Farmingville, the middle of nowhere. Then, a week later when my wife went to pick it up and trudged all the way there, guess what? They sent it back to the vineyard. Freaking horrific system. Terrible. God I hate this company. read more

The worst delivery! For years they deliver about half of the boxes to the wrong address. I have repeatedly called and they say they use trainees for our route. Obviously they are not trained properly! I wish Amazon used USPS, they always deliver to the proper house. read more

UPS Farmingville, NY delivery unreliable

UPS driver parked in my driveway to deliver a package to my neighbor. Reported the incident via UPS 800 complaint number. A woman named Allison called to verify the incident which I explained the situation. No mention of a follow up with the driver or even an apology as to what happened. Bad customer service! read more

Let me tell you a story about one of the worst experiences I am having with UPS. A series of unfortunate events, compounded by what I want to blame on a long chain of uninformed, undertrained workers from start to finish. Let me say now that this review does not reflect the customer service at this location, but rather, a hitch in the shipping service UPS provides. I sent a package to a friend, costing me two hundred dollars for two-day shipping in an attempt to beat Hurricane Irma to Hialeah, Florida. I specifically choose two day shipping because I was guaranteed that it would arrive at a certain date ahead of the forecasted Hurricane. The package did not get there in time. I was later then informed that the estimated time given to me was incorrect despite my receipt saying otherwise. Now to make matters worse, I was notified a week ago that my package was damaged in transit and would not make it to my destination. I was then wrongly informed that the claim put on my package would result in it being sent back to me, and a full refund for the cost I paid to have it shipped out originally. Now I've been told by Staples that UPS' claim states the damage to the package was the fault of inadequate packaging to protect the contents inside. This entitles UPS to retain the money I paid for the package to be delivered, in compensation for the fact that other packages "might" have been damaged as well as a result of my package being damaged. As I told the representative that helped me, the package I sent was too tightly packed for any form of shifting or moving, and that what minimal empty space that did exist was filled with flexible goods in plastic bags. And so after two weeks trying to send my friend a care package ahead of a hurricane, my situation has gone from the package being late, the package never ended up arriving, the package being damaged in transit, and UPS is going to send me my package back and keep my money if my appeal does not stand with them. On one hand I can see the validity in what they are claiming; a package that is damaged from the contents being inadequately packaged is partially the fault of the sender. On the other hand, all I have is blind faith that the UPS Claims Department actually gives a damn about even reading consumer responses contesting their claims. In a few days we will see what their verdict is, but for now I remain depressed, disappointed, and out of two hundred dollars. TL;DR: If UPS believes that they were able to damage your package in transit because of how you prepared it, they will send you your broken content back and keep the money you paid to have it delivered. Excluding international shipping. Update 9/25: UPS has denied my claim, and is keeping my two hundred dollars for not delivering my package. Let this be a warning lesson to anyone using UPS as a delivery service. read more

i have a package coming from ebay which was shipped ups. they made the first attempt with a signature conformation and i work during the day so i was not there. i was hopeful they would re deliver the next day in the evening but they attempted the second day the same time in the afternoon and again i was not there. i decided to call ups and see if i can have it dropped off to a pick up center.....they told me it would cost 8 more dollars.....then i asked if i can have the signature waived and i will take any and all responsibility for that package since i will not be home to get delivery and they said they cant do that. why if im taking the responsibility fully for the package wont they deliver. poor customer service on every level. and they wonder why i wont ship with ups. read more