The absolute worst company i have ever dealt with. Customer service is in a foreign country. they are the rudest reps as well. Lost my 1000.00 package back in january. Still waiting for my reimbursement. Made me sign up for EFT, stating that UPS no longer issues paper checks !" I sign up for EFT for claims, and then they state we can't fund you electronically.. So after waiting almost 2 months for mt refund, now they state i have to wait 7-10 days for a check to be issued. Then another 10 days for US Postal delivery.....how much you want to bet that i never get this money? I guess it will be a law suit after all. I will NEVER EVER EVER sjip via UPS again. read more

Zero stars, Horrible customer service. A I voice prompts lead you through a menagerie of false hopes. When you finally connect to an agent you are provided false information Stick with USPS!! read more

United Parcel Service is the #1 Leading Logistics of Parcel in America. The infrastructure of customer service is very welcoming friendly and attentive If by chance a package is mis-delivered drivers are called into administration of centers for driver follow ups in finding the package. Packages are investigated and brought to standing with every effort to recovery and have successful deliverance Ups is the foundation of integrity and pride and stops at nothing to provide first class service. Continues to evolve in advanced technology services. You can track any package delivery and locate your delivery on map. Quart. Choose any Access Point for delivery protection and accommodation. Maintain control of the packages you ship as the shipper of a package. You have several options when it comes to delivery speed. Ups. Next Day Air Early*Ups Next Day Air* Ups Second Day Air*Ups 3 -Day Select or ground Commercial Air Savers If your in a hurry you can choose same day delivery with UPS Critical read more

See all

UPS choice delivery options. Why bother offering delivery options/special instructions for driver for a delivery. They pay no attention & drop at the front door regardless of your special instructions. read more

I am writing to help with my frustration with UPS. I shipped and insured a package with the UPS Store in Placentia. I paid them to wrap and ship custom wooden tables. I insured the shipment and requested that the package be left at my door withOUT signature required. The package was not left as instructed and was attempted to be delivered twice more. During the delivery attempts and the RETURN of my package to the UPS Store in Placentia, I believe that is when some damage occurred. UPS attempted to make it right by refunding my shipping costs, but never reimbursed me for my full insured amount. I mostly wanted my custom tables. After several correspondences, I just asked for my tables back. That is when they told me that they had destroyed my property. It was beyond frustrating. read more

UPS has lost two packages that are tracked as "Out For Delivery" for 6 days now, but they have no idea where the packages are. The local phone number no longer works, and the customer service at the toll-free number is a joke with no information or resolution to the problem. They consistently also deliver packages to the wrong address. UPS should pack up and quit. The incompetence is unacceptable. read more

UPS CUSTOMER SERVICE IS THE WORST!!! This is not the first second or third time with this so called customer service. I was having a package delivered NEXT DAY AIR SATURDAY DELIVERY EARLY 9AM. IT NEVER ARRIVED. Need I say that the price of this service is top dollar. There was some weather issues in Kentucky. I am in NY. No weather issues here. The tracking stated "Severe weather conditions has delayed delivery, your shipment is scheduled to arrive TODAY after the delivery commitment time". FINE... but no delivery! Now to the worst customer service ever...I called 5 times to get further info throughout the day as to why the package arrived in NY at 8:09AM and could not get here???!!! Each person I spoke to was lying, rude, inconsiderate, could not think on their own 2 feet, and disrespectful and of course the English was awful. They are obnoxious and could care less!!! Could not understand half of what they were saying...although it didn't matter...since all they did was read from the screen (and not even reading well at that)...I told them I could do that myself. Tell me something I do not know...find out something and tell me WHERE IS MY PACKAGE AND WHY DID IT NOT GET DELIVERED!!! I asked for a supervisor on 2 of the 5 calls and was put on hold endlessly, without them coming back on the phone, only to end up hanging up. I told one of them that I was going to yelp them, call my attorney. He said "you might as well call your attorney now if you do not want to hold until a supervisor gets on"...REALLY??? UPS...are you out of your minds? What has happened to this company? Do you just hire anyone off the street? This is NOT customer service. THEY DO NOT CARE ABOUT THE CUSTOMER...AND THERE IS NO SERVICE. Shame on you UPS...FEDEX would NEVER treat their customers like this. Nor would any other company. If they did, they would have no customers...Keep this up and you will have no customers at all. Channel 7 would love to hear the specifics of this!!! UPS...WHAT IS WRONG WITH YOU..YOU MOST CERTAINLY LOOK LIKE YOU ARE TRYING TO GO OUT OF BUSINESS. No problem...FEDEX would LOVE to have the customers! read more

I ordered product from a company in the mid west as a gift. The delivery date was 12/30/16 by "end of day". The product did not arrive by "end of day" but was rescheduled for delivery on 01/03/17!!! I contacted the company who said they would refund the shipping. Fine that was very nice of them to do. I contacted UPS and stated I wanted the product delivered on 12/31/16. They told me the product was in Secaucus, NJ and did NOT leave for delivery and was an error on their part! The agent went on to say he would do all he can for me. I was very appreciative. After checking the UPS web site, today, with my tracking number the product is in Farmingville!!! Great!! I call UPS to give me further update and they once again say it will be delivered on 01/03/17 and could care LESS it was their fault and really were indifferent. It is a true mystery how this company makes any fucking money. I have NEVER had a positive experience with UPS. I think they FUCKING SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more