I had cans left full on multiple occasions due to driver's discretion because they don't haul…read morecertain items but they weren't listed on their no pick-up items and was told I should just know. Then caught their employee trespassing onto my property and urinating in my front yard. Contacted them and their initial response was to put a note on my account for their employees not to do that. After back and forth with the "owner", it was obvious she wasn't taking the issue seriously and stated at least he went behind a tree. It would seem they don't provide appropriate working conditions for their employees that they would then try and make me feel I'm the bad guy for not being okay with them turning my front yard into an employee toilet.

Such a wonderful company to work with, so friendly, cooperative, and quick to respond to our needs…read moredealing with a tornado clean up.

The new local manager (Randy) is really nice, and takes great care of the place. It really shows…read morethat this place is under new management now. The place is not new but everything works fine. If there ever is any problem Randy is all over it. What I also like is that they handle all the money is handled online so no worrying about money orders, or checks in the mail and calling to see if they have arrived. I can pay automatically and keep track of what payment I did. They even email and text payment receipts. Also with the key pad access code to the gate it is essentially 24/7. They don't recommend working in the dark, but they have motion lights and cameras. So basically its worry free storage without anyone fussing over you when you don't need it. That is what I call great service!

When shopping for a quote, the manager Randy was quick to respond and answered all my questions…read more The prices are fair and the facility appears to be well maintained. It is convenient that they have online pay and accessing the facility is easy. Also, it is good to support your local business as opposed to the corporate chains!

I placed my order Monday and got it friday! Very nice quality, staff was nice as well. happy with…read moremy order

After many years of sacrificing and saving, my husband and I bought a boat. We wanted to celebrate…read morewith a naming ceremony where we would officially name the boat. I had seen "FastSigns" before and recommended he use them as it would look professional and he could work with them to design exactly what he wanted. On Thursday, July 6th, my husband went in to discuss ordering a sign. He explained the font he wanted and specified multiple times he wanted an 80's neon. He spoke with Madison at the front desk regarding the font style and Kim (we later determined) to discuss font color. He initially asked about matching the color of the stripe on his truck, but she recommended a white reflective material. He told her multiple times he didn't want white. She explained that they could print on the white, but it wouldn't be exactly the color he was looking for. He told her he didn't want white, she again assured him they could print on the white reflective material. Fast-forward over the next week, he communicated with yet another person, Danielle, about the sign. (Proof #1) They tweaked the font. He asked after the initial proof on July 9th about color options via email. After the proof sent on July 10th (proof #2) he told Danielle he loved the font and asked her to adjust the measurements. On July 10th, he confirmed the size measurements and again asked about color options via email (Proof #3). On July 11th yet another proof was sent. Having been ignored regarding color in all prior emails, my husband approved what he thought was referring specifically to the font. On July 12th, my husband was notified his white sign was ready to be picked up by a fourth person (Delijah). He was told that because he approved the proof, he would need to speak to Kim. This morning, July 13th, my husband was informed Kim would be in the office from 9-3pm. I arrived at 2pm. Kim was not in the office. She arrived around 2:20pm and I explained the situation. She state she was the person who spoke with my husband on the original order. She states she told him it wouldn't be the color he wanted and he should go with white because it would look better. I explained that over the course of multiple emails he asked about the color and there was no response regarding the color. She said, "It was approved in the portal." I explained that I understood that, but the designer was making changes requested via email and my husband thought he was approving the font and would have a separate approval for the color. She explained that's why there is a policy listed in the email. The same email communication she stated wasn't official communication and was not regarded for color changes because it wasn't in the portal. I asked her if their normal practice is to instruct their clients to make changes in the portal or to redirect customers who are emailing changes to submit them to the portal. I explained that we have no use for a white sign as my husband specifically discussed with multiple staff, including her, that he wanted a colored sign. Her response again was, "he approved it in the portal." I asked her how to prevent this for future customers who may not know her company's procedures and she stated, you can say whatever you want. I said, no, when I review your company, I want other customers to know what to expect from your business. Her response, "ultimately, at the end of the day, what is approved in the portal is what is produced." Kim had no interest in resolving the issue, finding a solution, or agreeing that there was some sort of miscommunication. This is not the type of business I prefer to use. We'll be disputing our charge with our credit card company as Kim stood firm in her stance that "It was approved in the portal." If you're looking for a personalized sign service, FastSigns Sherman isn't it.

We had many items damaged due to the careless way they were loaded into the moving truck. They did…read morenot wrap or protect most items, even things we specifically asked them to wrap. I asked for extra care for my grandmother's dressers, and they did not even put anything on top of it, leading to scratches and gouges all over the top. The moving company that unloaded the truck at our destination said they could not believe how poorly it was loaded. I very much regret hiring A Sharp Movers. I sent pictures of the damage to the owner and my husband and I both left voicemails. Over a week later, there has been no reply.

Small move of furniture for brother moving to assisted living everything went very well quick fast…read moreand gentle handling crew were friendly and professional will use again if needed

My only complaint ...my unit had a leak in the roof recently and I brought it to the attention of…read moremanagement. It took another month for them to get me moved into a new unit. And big suprise they refused to pay for the items that we damaged due to their lack of maintenance. Instead referred me to my insurance company. Which is not the correct solution in my opinion. They called it an Act of God. But I call it lack of maintenance.

Five Star Storage in Van Alstyne is the BEST in town for your storage needs. And it's only because…read moreof Cynthia (Cindy)! She is so kind, professional, knowledgeable, and an expert in storage needs. She really cares about the property. It's one of the cleanest we've seen. It's because of her that we selected Five Star compared to others around. She was super helpful on size needs; she also explained everything very well. She answered any questions. We love her! If she ever leaves, it would be hard for us to stay with this storage. Thank you for being so kind and offering valuable service!

Very friendly and helpful .young lady seemed over worked ! reward her with a extra paid day off !!read more

We have been trying to get ahold of the office at the Sherman, TX location since Friday. They were…read moreclosed yesterday for Juneteenth but we returned 3 times today and no one there. No answers to phone calls. Even the 1-888 number is going straight to a voicemail. Horrible customer service!

Right on time and did more than was asked. Great work ethic and great to work with. Great price…read moretoo!!

Adam's Apple fixed our Apple laptop. Service was very quick and professional with a price tag that…read moredidn't break the bank. Thanks so much

Could not find a better person to take my sons ipads to, to be repaired. He cares about his…read morecustomers and is very respectful. I had 4 ipads that needed new screens and it took him less than a week total (took 2 at a time). Will definitely return for any repairs or problems. ​