I've been using this store as an Amazon drop off for years. I've never had an issue with a return…read moreor a shipment.

This UPS Store is fast, easy & friendly…read more I made an Amazon return on 9/13/2022. Not only was I promptly greeted when I entered the store with a warm, friendly smile, but service thereon was nice and quick. There is ample parking in a shared plaza lot. This UPS is in the plaza next to the Walgreens. This is a business that other local businesses could take major pointers from... I appreciate their high level of professionalism.

Never busy, good lighting, plenty of scanners and lockers, on-site staff is always helpful and…read morepolite, an abundance of bags if you need them to package your return, easy access to location, lots of free parking and they often have free samples of products (Neutrogena face wash was the most recent one, full size I might ad)

Store's opening hour is 9:00AM. Store clerk didn't show up til 9:10. I stood at door. She didn't…read moreunlock door til 9:15. Amazon needs better employees here.

A locally owned, friendly place to get things mailed. We were mailing stuff to our Airmen and they…read morewere so helpful. Please support this young couple in their business.

I was out of town & had missed a FedEx delivery that required a signature. I didn't know what to do…read moreso I called and left a message at this store but never heard back. I then went their and left a note on the door but still didn't hear back. Finally the FedEx in Walgreens on pierce street helped me and was great. I went by the mail service center & asked why they never contacted me after I had left messages & notes. Their reply was we are a privately owned business.

The woman that I had to deal with as a first-time customer was rude and un-accomodating. I was…read moretrying to have something shipped through FedEx with a prepaid label. She refused to take it, saying they still had to charge me for shipping. Wouldn't explain why. Turns out, they aren't set up online with FedEx to do this kind of shipping. She could have simply said that. Instead I had the displeasure of 3 employees being rude to me, saying that the company I was shipping to didn't know what they were talking about. They even refused to look into the possibility of shipping another way. If I didn't pay for my prepaid shipping, they weren't interested.

Great service at this location! Fast and friendly staff. It was a pleasure doing business with them.read more

From the owner: The UPS Store #7762 in Midland offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

No line when you use the drop box for pre-labels returns/shipments. Always plenty of tape, pens…read moreand parking. This location is the best !!

This is by far the best UPS store I've ever used! Adrian, Angelica and Makayla are wonderful. They…read moreare friendly, knowledgeable, hardworking and pure blessings! I can't say enough about this place!

Customer service great, the staff seems to know what team players mean. I haven't heard or seen an…read moreemployee be rude to a customer, keeps me going there.

TDS? I went in to drop off a package. I had opened it, and it was very heavy. Someone in the…read moreparking lot, Ryan, carried the box in the store for me. He left it on the counter, and I waited in line. When my turn came, I said I needed to drop the package off and needed help taping it shut. The lady at the counter told me the contents would not fit in the box I had received it in the previous day. She told me I would have to buy a box for $20-40 and I would have to buy tape. She said she would not help me tape it shut. I bought tape and tried to get the box together, but I could not. I asked another lady at the counter to help me hold the box so I could tape it, but she said no, she was working the line I had just gone through. A customer finally helped me tape the box, but by then I was in tears. I went back through the line, and a nice young man helped me. I watched the same lady who said she would not help me helping other customers pack and tape their boxes. They did not have to buy tape! I can only assume the treatment I received was due to the Trump t-shirt I was wearing.

Zero stars would have been better. They charge a $10 service fee to print one piece of paper. That…read morecannot be!

I had an opportunity to visit this location recently. This feedback is for the management at this…read morelocation and probably the manager of the manager of this location. Your employees really need some customer service training. I had the opportunity during a 35-minute session (more on why I had to spend 35 minutes in the store) to observe the interactions between the desk clerks and customers of all ages. If you have your phone ready, look young and are "techy ready" the staff can quickly help you because the only work they have to do is scan your phone, potentially print a receipt and out you go without even any eye contact or thank you very much. If, however, you have some questions on types of shipping service, costs, or heaven forbid you need something printed, heaven forbid!! The staff quickly turns short. Back to my 35-minute wait. If I need something printed at a UPS store, I always bring multiple sticks because the Xerox printers at UPS locations are very finicky. At this particular store plebeians are not allowed to use the self-service printers with-out employee assistance. Once approved staff inserted each USB key, the device informed us on a large LED panel, "There are no documents on this device". I was informed: "It has problems with PDFs", (Hmm, that is the universal format). Also, on this date I needed double-sided color prints. I was sure that this was Xerox's wheel house. The priestess solemnly took my 2 USB keys to the dark confines of the rear of the store. I wanted to remind her of the print parameters. Scandalously, I committed a UPS store verboten action. I took a step past the invisible line where customers must never cross. Quickly all clerk eyes swiveled toward me and the one closest to me exclaimed, "You can't be here !!" Lest a lightning bolt descend from the UPS laser shooting defense station in synchronous orbit, I jumped back to where we unclean customers must prostate while awaiting to be served! Crisis averted. Finally, I heard the printer slowly spin up and it started to spew my long-awaited treasure of hard physical print copy. Uh oh, it is in black white. No!! It is single sided!! No!! This cannot be. The priestess emerged from the holy of holies, apologized, and vowed to redouble her efforts. A few minutes later the printer rumbled back into life and slowly 2 beautiful color double sided pages presented themselves. The printer stopped. Wait. Where is the rest of my 35-page document. The cleric emerged, observed, and stated never worry Obi Wan, that was just a test run. Then several more minutes passed. A few more. The priestess emerged and formally declared that the printer was "down". It must be reset and the deacon of print must be consulted on how to reset it. (Presumably this was the local store manager). The deacon declared that it must first be powered off for 2 minutes. (I think that is so that bad electricity can drain out of the machine.) After the prescribed 2 minutes a reset was attempted. Failure. Let it rest 5 more minutes the deacon declared. At this point, I was asking myself. My 86-year-old dad does not really need a hard copy. I think I could teach him the basics of iPad navigation, swipe motions, and the PDF format lickety-split. It can't be that hard, can it? Finally, my prescribed document emerged. As I proceeded to the altar of payment, I noticed that the black footers on my pages were really gray. I suggested to the deacon that perhaps she should check the black toner on the printing behemoth. She promptly denounced me with the incontrovertible and unassailable statement, "The computer has not told me it needs toner." I meekly showed her my light grey footers, she observed, and denounced her eye sight. Harrumph. Then I was presented with the invoice for all the fine service, education, spiritual uplifting that I acquired at this store. $35. A dollar minute. What a bargain.

These guys are great! From the moment they helped me and my family set up a mailbox during our move…read morefrom out of state, to today, they've always gone above and beyond. What really prompted this review are the little things: Like today, for the ump-teenth time, after being greeted when I walked in the door everyone snapped into action and actually surprised me with packages that I didn't even know were there as I was on my way out. Clearly, they're paying attention. The staff recognizes their clients and their needs better than some of the clients themselves. LOL!

Used to use this branch often due to its convenient location, but no longer. It appears to have…read morechanged owners or management. Seems to be staffed entirely by the same borderline fraudulent family now, for the worse. Twice now I've gone inside for Amazon returns, and they try to upsell me on purchasing an additional box or bag on a return that is already packaged by me. Or they try to sneak in some other nonexistent fee on a free return. Presumably trying to catch someone off guard and make a few extra dollars. They use the terms "unsafe", "necessary", etc. to put unnecessary pressure on you to impulse buy. I find it extremely dishonest, and will go elsewhere for shipping needs. Not like there aren't half a dozen other locations within a mile. EDIT: If you are able to ship it regardless without issue, please feel free to remind your employees that that is an option. Thanks!