I placed an order with a provider who had UPS as a carrier. What i did not know though is that UPS systems did not take my full address and post code. As a result my product ordered from Millan did not arrive. I spoke to UPS and they said they would update my post code on the order and that the driver would contact me if they were struggling. The next day my order was due at 3:10 and I phoned UPS and my address had not been added to the order and the driver had not contacted me. It was clear from the map that the driver had not even gone to my town which was actually on the system. I have advertised my seller to switch to another carrier where promises are kept and delivery drivers care about customer service. There are plenty of good carriers out there so avoid this one. read more

Either incompetent or acting in bad faith. I sent several parcels in the same week with them via UPS. 2 arrived damaged and 3 they added extra charges quoting an audit. They never provided any proof of said audit and the burden of proof rested on me for some reason. Luck would have it that I had pictures from lots of different angles. That should be it, right? Wrong! Once I sent these pictures that clearly showed the correct size, they went on to reject the appeal quoting different numbers from the pictures. Numbers different from those I used when booking and the ones in the audit. They either have problems with their eyesight, are incompetent or acting in bad faith.. or possibly all of the above. I also sent a parcel and the recipient had changed addresses. They took forever trying to decide if they could change the address, eventually saying they couldn't and had to return it. They continued the delivery process anyway and said they couldn't return it until they had attempted delivery. Had to wait for weeks to get it back. When it came back the box and contents were damaged. I got no refund. I then tried to send it again but to the buyer's new address. Filled in the form online and selected the country from the list, then a new list appeared with the county options and so on. Minutes after the collection when I called to confirm something else, they told me the country was incorrect. How can that be? the postcode, city and county were correct on the label and these can only be chosen from a specific list which appears after choosing the country. It is obviously some issue in their system. The parcel hadn't even reached the depot to be shipped out. Their response? When calling they said they would contact me. After several messages, I received an automated copy and paste response saying they would not refund the charges and it would be returned at some point... and no way to knowing when. I am giving up on this order. I've offered the option for the buyer to arrange collection himself and I will refund the delivery costs, or to give him a full refund. I just don't want to deal with UPS anymore. At this point I am paying to give the buyer the product he purchased. I am moving to amazon fulfilment. Hopefully that means I won't have to deal with these muppets anymore. I have lost about 200 to 220 quid in charges and fees not refunded. Not to include the time wasted and the furious buyers. I even had issues with Ebay due to UPS and Parcelhero (some orders were via parcelhero and others directly with UPS). read more

See all

At the point of utter desperation. A package that was sent to me from Canada had its value marked in the wrong currency (USD not CAD) causing the customs fee to be calculated incorrectly at 50% of the value of the item (£1,250). UPS advised me to not pay the customs and suggested they return the package to the sender. They didn't tell me this was simply a 'request to return' meaning the sender can refuse the request, which, of course, they did. Now the package is stuck in the UPS warehouse in the East Midlands and marked as 'Abandoned'. The sender has instructed the package be retrieved and re delivered but I have now called UPS eight times to arrange this and got nowhere. Each time I call I am PROMISED someone will call me back within 24 hours. No one has called or emailed following any of these eight calls. Even the supervisors tell this same lie. Utterly dire service, I don't have words to explain how frustrating this situation is. I've spent a total of 7 hours 34 minutes on the phone to UPS. If the package remains marked as Abandonned for 3 more days then it will be destroyed. I think UPS simply don't want to retrieve it because it requires extra work. I'm in the process of reporting this issue to the Better Business Bureau and to Trading Standards. read more

Sent a parcel through parcel2go and purchased postage using UPS. Very big mistake. After 6 days , 6 phone calls lasting over 5 hours and the only answer you get is wait till the nextcday. They are charging a premium for a next day delivery but when you call them delivery's are taking 7 days plus if they haven't lost your parcel or stolen it . Both parcel2go selling a service that's not going to happen and UPS are just collecting parcels ? Never use either again. read more

I had an awful experience with their drop-off office. First of all, they sent my parcel with FedEx instead of UPS and never told me that. The parcel was not delivered to the recipient because of this (FedEx do not deliver to residential addresses). Secondly, the parcel was lost for 3 weeks, nobody could tell me where it is. Finally, it was delivered to above-mentioned Customer centre, but several items from my parcel were broken. To conclude, the offer me just half of the delivery amount and can't compensate the broken items as they were not insured (Insurance was not offered as well). I would not recommend to use their services at all. read more

Urgh. This is where you come after the UPS delivery drivers don't bother to ring your doorbell or don't knock loud enough for you to hear them. It's not too bad once you arrive at this 'express point' - it is pretty easy to find (just wander up the road opposite Kentish Town station.) I can't give them more than 2 stars though as I find UPS to be one of the worst delivery services in this area. The last few times they attempted to deliver things to me, they not only didn't bother knocking, they didn't even try to get out their car or put the delivery notice through the door. They just update their system to say "the receiver has requested that we hold this package for a future delivery date." Avoid using UPS if you possibly can. read more

Kentish Town Depo, nothing but problems!!! This has got to be the worst service I have ever used the drivers do not bother to knock on the door half the time and their tracking service is a joke! When you eventully speak with customer service, they promise all is ok and they will call you back with an update, but they never do! Us another company! Alfred read more

They are incompetent and rude, I've travelled two hours to pick up a parcel that in the end they didn't give me, even though I followed their instructions. Clowns. read more

UPS delivery driver did not even attempt to deliver the parcel. Just updated the delivery status to missing invoice. If you would just ring at the door to try and deliver the parcel then I would have settled the customs via cheque which would have cleared the issue. I then had to go and collect the parcel at their depot about an hour drive away. Poor service delivery. read more

This has to be the more useless and disrespectful service in whole the country. I could write a book with all the incidents I've been having with them. They update their tracking system with lies so whatever it says DON'T BELIEVE IT . Please, please avoid them. read more