The UPS store on Weems Ave shipped a small additive manufacturing system I make to Massachussetts,…read moreand it arrived with visual damage to a main power switch that made it inoperable for the customer. It was insured for full value, and the damage required it to be shipped back to me, repaired and retested, and then reshipped to my customer. The Manager at the store fought me all the way, and the UPS Capital insurance carrier refused to pay for the damage and the cost of shipping and insuring the system from and then back to my customer at a net loss to me of ~$2000.00 plus my time. Based on the way I was treated I will never use this store again.

Worst customer service ever. Sent a package 2nd Day Air. It took 4 days to get there; past when the…read morepackage needed to be. I filed a claim for a refund with the store. Still have not received refund. Called the store today and was hung up on after being told to stop talking "she didn't want to hear the whole story". I told her she was being rude... if you want your packages to arrive on time, take them somewhere else. And good luck getting a refund. They owe me over $100. If this was the other way around they would just charge my credit card. If you can't deliver package on time, don't offer the service and use my money

Super professional , kind and helpful team Timely attention and very accommodating They made our…read moreshipping needs so easy We were super impressed by them

If you need copying services or need help with printing it's best to find another place to do so…read more It may be that the people that are supposed to provide services in this part of the store are overworked and/or underpaid, but in the two times I tried to get help, the two men that were supposed to present such service were just not willing to do so and, what's worse, they were extremely rude about it. Tell me what customer goes to store and wants to be treated like crap? I don't. Very unpleasant people!

If they are going to take amazon returns there should be a person dedicated to that line and one…read morefor staples purchases. Line of 12 to return something to amazon and one man trying to handles both returns and purchases.

Extremely disappointed with the delivery driver's lack of common sense. They left a large, heavy…read morebox directly in front of my storm door, completely blocking the only exit. The delivery photo they took clearly shows the box pressed up against the door. My wife was trapped inside the house and unable to leave until l arrived home to move it. The driver should have assessed the situation properly and left the package to the side of the door, not in front of it."

The customer service here has a lot to be desired. I went online and placed a package on hold, when…read moreI went to pick up it was sent out. The customer service person behind counter named Ellen was rude and dry. She contacted the courier about my package but left me stand waiting with no response to whether I was able to leave. I waited and finally called out to her in her office if she was done with me. She dryly said yes and when I bid her a good day she muddled back. Very unfriendly.

My experience with the team from ESTES Winchester VA has been excellent. Whether they are picking…read moreup or dropping off, the level on consistency is great. Tim Natale is always helpful and has great communication. Missy at the Terminal is quick to reach out and confirm shipments. 111MedCo

When I ordered on the Home Depot Website they had a delivery date of June 22, 2021. On June 24,…read more2021 it arrived at the Estes Express Line location in Winchester VA. I emailed customer service and they said they have an estimated delivery date of June 24, 2021. So I responded "it will be delivered today then" There response was someone will call you in 1-2 business day to schedule the deliver. Its now the 25th and I have not heard from them. I check the tracking on the web-site. It now says on Home Depot site it will be here on July 2, 2021. There web-site says they have not determined a delivery date. I need this to get work done and now it is going to be almost 2 weeks after promised delivery. The worst part is you know its sitting in their warehouse just waiting to go! It is now July 2, 2021 and I was just told it could be 2 weeks longer because there residential delivery service is behind and I live a long ways away.

I absolutely enjoy having my items printed here. The ladies are a delight to do business with, the…read morequality is always spot on, and you won't beat their pricing. They even have a mini lending library inside. How wonderful is that? Clear Choice Printing's staff makes every transaction feel personal and important. It's a wonderful feeling to know you're not just a bother to them while they're at work. (Unlike a big company who offers printing services, that shall remain nameless...cough, Staples, cough) I highly recommend this little place for anyone looking for excellent customer service.

If you want some great prices and the best Customer Service, call Sue @ Clear Choice! They updated…read moremy Business cards recently & she did a wonderful job! Sue is always budget conscious, looking to give her customers what they are looking for. I must have drove her a little crazy figuring out how to print some note pads for me, but I'm sooo thrilled that I'm getting exactly what I was looking for! And the best part is I got custom printing at a "Big Box" price with hometown service! Thanks Sue!