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    Upstate Family Medicine

    5.0 (1 review)

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    8 years ago

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    Upstate Medical Associates

    Upstate Medical Associates

    3.3(4 reviews)
    1.9 mi

    I never have to wait long to be seen unlike all the other medical offices. It helps a lot…read moreespecially when someone doesn't feel well. The employees are friendly and polite. The staff in the front are always willing to help. They greet everyone with a smile. I applaud the organization and efficiency that this office provides. My NP, Ali Lawing, listens to my concerns and is up to date with my care. She's friendly and compassionate. She genuinely cares. I recommend this facility.

    Many people, not only myself but many others have waited hours and hours to be seen. This is simply…read morenot acceptable. I have said many times that this has been an issue. Today, I showed up 8 minutes late, was told by the receptionist that because I was late, that my appointment would be be shorter. I'm waiting in a room for 50 minutes and had a visit by Tonya (I had the awful experience of watching her at her worst at the law firm we worked at together years ago. She was a joke there and her knowledge of the law and ethics just got worse! What a joke! Hey Tonya! Your jealously is so obvious. I know about you. That's right. All about you and you know it. You have no idea what the heck you're doing. You have them fooled this time. But wait, just wait. You'll get yours. Hahaha. Poor baby, I have so much dirt on you, hosing off still won't help before a shower. You're pathetic Let me remind all of you that when you go to a doctor, it is your choice. But when the STAFF lies and goes as far as to bring the owner of the business in the room and continue to LIE, its time to move on. Counless times I have had to go back, call, etc because the staff did not do their job correctly? Many, many, many!

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    Mountain Lakes Family Medicine

    Mountain Lakes Family Medicine

    2.3(4 reviews)
    2.7 mi

    Really liked Dr. Booth but twice was charged things outside of what insurance covers, which costs…read moreme more money. So looking for a new facility.

    I just left this office after attempting my first visit with Dr. Hagenauer (who is not the reason…read morefor this review). Let me preface this lengthy review by saying I have 12+ years of clinical healthcare and patient experience from working in a corporate hospital as a therapist. While completing 16 pages of new patient information (which had to be delivered to the practice no less than 3 days prior to my appt.), I had an issue with signing all of the parts in PRISMA's "General Permission to Treat" form. When I asked to please discuss this form (in private and not at the check-in desk in the waiting room where they first began discussing it with me), they sent the Office Manager, Mary(?), out to speak with me. I asked to please speak somewhere in private and she invited me to step outside through the door and onto the porch saying there was no one out there. I explained that I have never seen such a lengthy and detailed release of private, privileged information which required my full consent before I could be treated. At most I have signed a HIPPA privacy release and a guarantee I would pay any bills - a standard which I would most certainly agree to. I shared with her that I felt uncomfortable with wording in certain areas of the form and had called the office beforehand to see what I could do. They had instructed me to cross off what I did not agree to and that I could discuss the form in the office with the MD further when I came for my appointment. The office manager said this was incorrect and a patient could not do this. She asked me to show her the areas on the form where I was uncomfortable signing, but then took the paperwork from me while I was still attempting to read and explain. She would not allow me to finish showing her the areas of concern and instead spoke over me and interrupted me countering every concern I had with a flippant response which did not address my concerns. She lacked any patience, was aggressive, and showed zero compassion. The overarching problem with this form, and more importantly my interaction with the office manager, was that I was told to go elsewhere if I didn't want to sign every section of the form. The office manager stated that this is "Corporate Policy" which was required to be agreed to in full and PRISMA provides 2/3 of the state's healthcare so good luck finding a place where I didn't have to sign a form like this. My response was that even without this dubious form, I would never want to receive healthcare from a place that doesn't value or have time for their patient's concerns. The manager told me this was my right and I left. BEWARE, this practice is NOT patient-centered and is clearly more committed to the corporation which owns and governs their every move. I will find a provider through AnMed, who has cared beautifully for my child over the last two years and always had time to address any questions or concerns.

    Upstate Family Medicine - familydr - Updated September 2026

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