Their snow removal for us as of today, 12/11/25 is non-existent. They did no snow removal with the…read morefirst snow storm on 12/2/25, but even worse also didn't return our calls or emails asking for help. Several Days Later William and Corey Called and said I had not returned or agreed to the contract, which was incorrect; turns out they had misspelled our email address in their new billing or computer system. They re-sent the contract to me using the correct email address, I signed it electronically same day, and got a return confirmation of the contract with 518Lawncare- even though it was now $10 more per snow event than my original contract. So, we got about 6 to 8 inches of new snow between 12/09/25 and 12/10/25. That evening was calm and without snow; unfortunately also Again Without Snow Removal all night. Now, here we are on 12/11/25 at 4:30 PM again with N0 Snow Removal and No Return Phone Call. 518Lawncare did well with our lawns in 2025 but so far snow removal is NOT BEING DONE AT ALL; POOR COMMUNICATION. This all makes me sad and disappointed. We need help, not excuses. See two pictures.

Received quotes quickly excellent communication kept me posted daily pricing as expected in line…read morewith other companies