My family has trusted Poinsett Animal Hospital with our pets for over 30 years. Before the practice…read morewas renovated and the staff changed, the office was warm, gracious, compassionate, and genuinely caring. Unfortunately, that has not been my experience in recent years. On multiple visits, I encountered front desk staff who were dismissive and rude. Last fall, a veterinary technician cut my dog's nails so short that most of them bled. I lightly complained then but should've taken my complaint directly to Dr. Marshall. Soon afterward, my pup contracted a bacterial infection that ultimately led to her death. I have no idea if they were connected - but it apparently is possible -- and losing her was beyond devastating. She was a 5+ year rescue who had survived epilepsy, tick fever, allergy to spay stitches, flipped stomach, and several other random sicknesses as a puppy - after having been rescued from a compost pile in Costa Rica at two weeks old with her eyes still closed, weighing half a pound. Many months after her passing, I was finally ready to adopt another dog. Before applying through a rescue, I called Poinsett to confirm my records were complete and available for a veterinary reference. I was assured they were. Instead, the rescue was told there was no record of me or my dog and that my dog had never received rabies vaccinations or heartworm medication there. (!) When I went to the office to address the mistake, I was again met with a dismissive attitude from Lisa. Rather than helping resolve the issue, she interrupted a conversation I was having, made an unnecessary comment, and walked away. Mistakes happen. What has been most disappointing is the repeated lack of accountability, empathy, and professionalism. After more than 30 years as a client, it's heartbreaking to see how much this practice has changed. I want more for Dr. Marshall's legacy - and after her lengthy recovery - more confidence in the team's customer service skills.

My cat was attacked by a foster dog. PAH took her in immediately as an emergency patient. Her care…read morewas exceptional and at a reasonable price compared to the emergency hospital. She recovered and is doing well. Highly recommend.

I use Dr. Langston for both my small (dog and cats) and large farm animals. He is very good and…read morevery responsive.

I've come here for all of my pets, all of my cats and my dog he's always quick and to the point and…read morealways great with my pet babies.

My dog had a tumor in the right lobe of his liver. No local vets would touch it. I'm in Asheville…read morefor the summer and my local vet recommended FETCH in Greenville. After some research confirming that their surgeons were board certified I made an appointment with Internal Medicine. I cannot praise them enough for the doctors' patience, knowledge, and recommendation on tests to perform prior to my making a decision on the surgery. Everything I read indicated that this particular surgery was very tricky because it was in the right liver lobe, and most surgeons were hesitant to try to remove it, but I felt that even though my dog was 12 years old the prognosis of only a few months if I did nothing vs. 4-5 years of the surgery was successful made the decision easy. I met with the surgeon and she was very confident that she could get it out...and she did!! Post Op a dedicated nurse was assigned to my pup 24/7. I received photos and updates every morning and evening while he was there. EVERYONE I met was caring and concerned. I never felt rushed and was always able to get all my questions answered. Was it worth the 4 hour round trip ride....most definitely!! There are not many specialty vet hospitals in the area and I'm so glad I chose this one!

We had the unfortunate need for emergency veterinary services. My daughter's tiny chihuahua had a…read morebowel obstruction and spent 5 days at Fetch in their ICU after GI surgery. We visited at least once every day. We found the front desk staff to be kind and efficient, putting us in a private room to visit when he was brought out. The vet techs were absolutely awesome. They were so kind and compassionate, and very knowledgeable. My daughter was kept abreast of current charges and anticipated charges and options. We received regular updates, and evening photos for our comfort. Special shout out to Dr. Scotti who was with our beloved pet for most of his stay. She was so thorough in her reports and just the sweetest and most compassionate person! She is definitely in the right field for her gifts. Sadly, our story did not have a happy ending, but we are confident that everything that could be done to help him was done.

so a couple of years ago, they said my cat had lymphoma and that I should just put him down because…read morehe wouldn't last the weekend. I refused. They then put him on medication. Ever since that diagnosis, I have spent almost $15,000 on that cat. Last month, I learned the diagnosis was absolutely incorrect. He did not have lymphoma and the in Pennsylvania was shocked that another had given that diagnosis. He had a staff infection that had been raging for years because it wasn't treated. He was an excellent candidate for surgery been done years ago. He is currently on a round of antibiotics so that he may have surgery in the future. I would recommend these incompetent people to no one.

TERRIBLE. I have never written a review in my life but this place was so bad I downloaded Yelp and…read morecreated a profile just to leave this review. My dog is very anxious and did not do well well and never does at the vet. All they have were muzzles that didn't not properly fit and no way of holding him on a table with a collar we all just crowded around him. The assistant did not seem to understand basic aggressive dog behaviors. Both the vet and assistant were constantly telling me he was not a bad dog. I was like yeah I know, he's my dog. Terrible experience will never go back, once was enough

If anyone is looking for an affordable veterinarian who will work with you on pricing and care…read moreStone Ave Vet clinic off of Rutherford st has consistently been there for all of my cats and I every single time I've needed them. I seriously have not had a better experience with a vet office in my life!

We had such an amazing experiencing Pine Street Animal Hospital. We previously tried to take our…read morepup to a walk-in clinic close by and had a terrible experience. The way would have been 3-4 hours, they tried selling us stuff we didn't want, basically didn't want our business. Pine Street was on a different level. The staff was extremely welcoming and helpful. We were able to make an appointment within one week of calling and had a quick and easy check-in upon arrival. We saw the vet tech right away and then had a nice conversation with the Vet. I would highly recommend taking your furry family here and seeing the team. The office was clean, staff was very nice, and we were in and out in less than half an hour. On top of that, our pup Merlin was not stressed at all and received lots of love from everyone.

Was able to get an appointment next day. Office staff showed care and compassion to our pet and us…read more They did a great job explaining everything and gave us options. Even when we declined some options we were never made to feel like we did not love our pet. Our dog is very nervous and not having to sit in the waiting room was ideal for her.

The best EVER....so loving and caring, from the front desk, vet tech Courteney and the Vet. They…read moreworked magic with our Charley Girl. I will forever be grateful and so glad they are here in Greer. I can't stop smiling, nor can my kitty

***update*** This clinic is incapable of taking accountability and frequently responds to critical…read morereviews by claiming the reviewers were never clients. This is a blatant lie and total lack of integrity. To insinuate that I don't know where I experienced the HUGE problems listed below is so insulting and literally displays how they bully any client who calls them out. I know which business I'm leaving a review on. I have the receipts with the address and I have the emails from you insulting me for questioning your unethical billing and p*ss-poor customer service. DO NOT GO TO THIS CLINIC! Do not study there if you're a veterinary student! You need to be shut down. Long wait times for scheduled appointments, and even more waiting once you've finally left the waiting room and are given an exam room. They're a "learning" facility so you get to stare into a creepy camera while your pet and you anxiously await any kind of attention. Their billing practices are very suspect. You essentially get bullied into more appointments when everything really should have been completed in the first appointment. They'll perform unnecessary tests and bill you for the follow up both in the bill you received while scheduling the follow up then again after the follow up. Essentially double billing. I called them out on it and was told I couldn't leave without paying. I ended up calling GVL non-emergency line asking if they could in fact detain me. Officer said no. Husband ended up making a visit to discuss billing and they removed one of the charges. This all happened over a year ago. I'm leaving this review now bc they came up in conversation at an event last night. Apparently they're still up to their old shenanigans. I had written a disgruntled review on Google which was met by an email from the owner who made sure I knew she was a Christian and a mom. Not sure why that was relevant. A criminal's a criminal. Do your investigating all ya want lady. Word is spreading that your billing practices and services are a sham. Customer service? Yeah. Don't get ahead of yourselves. Maybe tackle honesty and integrity first.

I've recently needed a new veterinarian as I'm new to Greenville. My senior cat was visibly unwell…read moreand they scheduled me in for the same day. After much needed examination, tests and X-rays it was determined that my dear cat was fatally ill. The decision to euthanize was made after sincere and timely efforts by the veterinarian and his support staff to share my options and support the final decision. They explained ever possible option to support my financial concerns and how the procedure would go. These amazing, caring angels and obvious animal lovers stayed beyond closing hours to help me say goodbye to my sweet girl. We exchanged hugs through my devastation and they assured me that they would do the rest of the end of life process with full dignity and respect. I cannot express my absolute gratitude for their professionalism, empathy and dedication to me and my beautiful cat. I'd give them ten stars if I could.