Horrible customer service! The "virtual site manager" doesn't return phone calls or respond to…read moreemails. Someone parked in our paid RV storage space and we've been trying for days to have them move. Plus the gate was left open for months this summer and I couldn't get them to respond to my messages regarding that. There's no attention given to this storage area by the management.

From the owner: Whether you are a new resident or moving and looking for storage units in Waynesboro, PA, you can…read morecount on Storage Sense. Storage Sense offers drive-up storage units and RV storage, boat storage, and vehicle storage at our storage facility on Mutual Drive. Whether you are clearing out closets, the garage, or decluttering around the home, Storage Sense has a solution for you. We offer different sizes of storage units for us to be able to handle whatever you need to store. When you are ready to begin renting storage units in Waynesboro, PA, rent from Storage Sense. A self service storage facility offers storage units without a physical on-site office. This means you can manage your storage needs more flexibly. We provide extended customer care hours and an online chat feature to assist renters with any questions. This setup is ideal for those who prefer handling their storage arrangements online while still having access to support when needed.

Beware of rate changes! Raised my rent by $15. By the time they received my check adjusting for the…read morerate change they had given me a $20 late fee. Not very customer friendly! Second time rate has changed in less than a year. First time due to mandatory insurance. Something that should have been mentioned when the initial quote was given.

Awesome place to rent... friendly staff and always happy to help.read more

This storage facility is excellent. The staff are friendly and very helpful. I rented 9 units to…read morestore my belongings while my new house was being built and never had an issue with the facility. It is secure and accessible 24/7. They have video monitoring to ensure that unauthorized access is detected and dealt with immediately. I would definitely recommend this facility for storage.

From the owner: Climate Controlled Storage Units - Maintain temperature and…read morehumidity - Great for electronics, paper work, business supplies and certain furniture items that may be affected by moisture or high/low temperatures - 24 hour streaming digital video surveillance through building - Secured locked facility with 24 hour access - Interior lighting - Most units have a 10 foot ceiling height

Worst storage facility ever. I rented a unit here for over 2 years. They changed management after 1…read moreyear then everything went downhill. Prices increased immediately, they wanted payments made in person but nobody is ever there. Then they scam you by forcing you to make payments every month online impossible-then they charge you excessive late fees. No one is ever in the office except some guy who acts like he is a manager and ok's any problems like waiving the late fees. He is not and the management declines everything guy said and calls you stupid for believing him. I go to finally rid myself of this horrible place and move out, then the obese ruthless female manager was more than happy to add an imaginary $400 on my bill. You call them out on their scam and they laugh and just lock up your stuff until you pay. They have you sign a piece of paper that explicitly states anything you leave behind you forfeit and that they will not seek any more charges from your account. Surprise! They have tried 3 times in one week charging me another $350. Also leaving threatening messages on my phone. Had to have my bank manager call them to stop it with their BS. Even when I called their corporate office they were appalled and disgusted. ANY storage facility is better than these scam artists, hopefully someone sues them. Also-whoever is the cop who has lived above the office for years- you are supposed to uphold the law but you have immigrant scam artists living their dream underneath your feet you are a disgrace.

Very clean business. Always very helpful and friendly. Amy is the best!!…read moreHighly suggest them for your storage needs. Very professional and always dependable.

I vacated a storage unit in mid July. I called a few days later to find out when my partial refund…read morewould be mailed to me. The vacated unit was already rented out. Office person asked me to be patient. I called again in August with same response. In September I was told to continue to bear with them. I have concluded here in November that they have no intention of refunding my unused rent fee.