This is my 2nd review for the same phone issues. The staff…read moredidn't advise me that the security updates were no longer available for the pixel 4xl I had picked up there. I found this out on my own when my MasterCard was compromised. Plus every app that I downloaded to this phone would crash. ​I talked to Google and t​hey took a lot of time to help me and they informed me that the security updates were no longer available for my pixel as of October 2022! ​So ​I reset my phone and downloaded a free security app. My phone is now​ working after not working for 2 weeks. I feel the staff at this location are under trained and misinformed. It's not their fault. it's the fault of their manager. I'm a very unhappy customer and will never recommend this business. And I feel bad for the staff who handle their customers, because they are obviously ooorly trained and not familiar with working and talking to the public.

If I could give less than 1 star I would. I went to this…read morebusiness as my insurance Asurion used them as their repair site and they were my closest option. The staff were incompetent and uneducated on the phone when I originally spoke to them about bringing the phone in for repairs but it was about to get so much worse. After 2 hours of leaving my phone with them I went back to pick it up to be SHOWN (keep that in mind) and told that the repairs were done but they could no release my phone to me as their systems were down and they couldn't "complete testing" and I would have to return tomorrow to pick up my phone. The next day I received a call telling my again, my phone WAS fixed but they could not release my phone to me as there was an issue with my insurance and I had to call them. 1.5 hours after being on the phone with the insurance company it was clear that Mobil Klinik had fraudulently tried to make claims against my insurance for repairs that were not needed on my device, they also had CANCELED my originally claim and tried to file their own. The insurance company was refusing to pay the store as they had violated the terms of their agreement and that was why they were refusing to give my phone back. This is ILLEGAL! After many talks back and forth the insurance company spoke with the store who claimed "they had never actually performed the repairs, therefore their claims were not fraudulent and I could come pick up my phone." WOW if you remember back, I PHYSICALLY held my phone in my hands the night before with the repairs having been completed, I informed the insurance company of this and that in fact this BUSINESS had LIED AGAIN and was still being fradulent!!! I got a phone call from the store who said i could now come pick up my phone but "wanted to know if I wanted to pay for them to fix my phone". I told them I wouldn't not be giving them a dime and I was coming to pick up my phone in 20 minutes and would be taking it in whatever condition it was currently in. the lady became frantic saying she needed to know if I was going to pay for the repairs to which I told her I knew they had lied to my insurance company and already fixed my phone and that I would NOT be paying for anything. At which point this not so lovely human being HUNG UP ON ME. I never in my life have dealt with a business who is so shady, lies, cheats, steals has the worst customer service and holds people personal property hostage. When I picked up my phone these horrible people had put my BROKEN back glass back onto my phone in MUCH worse shape then when I dropped it off, and tried to claim they had never done anything. I cannot believe that after being caught in SO MANY lies that this business did not once even apologize or even offer to fix my phone for free. they are a sleazy, dishonest organization and I plan to ensure that no insurance company ever sends another client to them to be treated as I was. SHAME ON YOU, all the staff at this store as I spoke to many of you. You were rude, and disrespectful, you are a scam organization and I will ensure everyone around me knows. I

Just got my iPhone 8 screen repaired here! It went super quick and had the phone back in my hand in…read more25 minutes! Convenient, affordable, high quality repair! 5 stars!

From the owner: Our business specializes in all things electronic. From iPhones, androids, iPads, tablets,…read morecomputers, gaming consoles, and many more devices. Repairs and services we offer are screen replacements, battery replacements, charging port replacements, motherboard repair, data recovery, and any other device problem. Give us a call and experience everything we can do for you.

I have to say that I'm disappointed. The first time I visited this location, I needed someone I…read morecould trust to switch my data from an old laptop to my new laptop. They were very helpful and fixed all of my laptop issues and at a great price. In fact, in my opion, they went above and beyond. However, my second trip there has been disappointing. I needed my data switched from an old cell phone to a new one and asked them to service my new laptop as it had seemed to be slower than when I first got it. I didn't have a lot of time that day so when I came back to the shop, they had finished with the cell phone, but not the laptop. They told me to call them on Monday and they would finish it. They charged me for the work completed as well as the work that hadn't been completed yet. Unfortunately Monday was a very busy work day for me and I could call, so I called the next day and the person who answered told me that Mike was busy. I asked that he call me back. I never heard back, so I called again and Mike was busy again so I asked again if Mike could call me when he's free and I haven't heard back since.

I brought my sister-in-law's phone in because it did not work on data. After much frustration at…read moreanother phone store and trying at home the tech at Crackers was wonderful. He found the problem and fixed it within minutes. The staff are great and understanding of people like me with limited knowledge when it comes to tech stuff. I highly recommend them!!

Five stars for giving a quote, fast repair (30 minutes because they stock parts), and friendly…read moreservice. Highly recommend Guru's!

From the owner: Fast, reliable, and affordable service is just a visit away! Plus, we offer a warranty on all…read morerepairs for your peace of mind.

Best service in the Fraser Valley. I refer all my friends and family to itech. Even family from out…read moreof town now go there! Highly recommend these guys. 5*

From the owner: iTech Phones Laptop Sales & Repair Ltd is a trusted phone repair shop in Abbotsford offering fast,…read moreaffordable repair for iPhone, Samsung, Google, iPad, laptops, & gaming consoles. We also sell refurbished and brand-new smartphones at great prices. We specialize in screen replacement, battery replacement, charging port repair, camera repair, back glass repair, water damage, and HDMI port repair for PlayStation & Xbox. As a Rogers Authorized Dealer, we also provide phone sales, data plans, SIM activation, and device upgrades. With 15+ years of experience, free diagnostics, affordable pricing, & warranty on all repairs, iTech is your reliable all-in-one repair store in Abbotsford. Rebranded from iTech Studio for improved service.

I called TSG to inquire about Windows Explorer crashing and other issues to do with my personal…read moredesktop computer. They were very helpful over the phone and gave me great service quotes. I took my PC to their Vancouver location on a Friday and met Roelof one of their techs. He was kind and very helpful. Less than 24hrs later, I got a call that it was repaired and for a very reasonable price. When I came to pick it up, Roelof demonstrated what he had done and explained how to further care for my computer. He also opened up the case and answered several questions and concerns I had about hardware. I thought my PC was toast, but Roelof saved it no problem. Not only did he fix various Windows corruptions, complete all Windows updates and get rid of my awful conflicting security software, he did it all without having to wipe my data. On top of that, he uninstalled useless programs and cleaned it of all viruses/malware. He also loaded new anti-virus and anti-malware programs to protect my PC in the future. Finally, Roelof even went as far as to update any program on my computer that was out of date and test my favourite game for me to make sure it was still working. Currently, my computer runs faster and works better than it did fresh out of the box. The tech even reached out a few days later to check up on how well it was running and to answer any further questions I had. I recommend TSG Computer Services and Roelof very highly. Great service and awesome support.