This was an excellent place for 30 years or so; owned and operated by a husband and wife. My mom…read morewas going there when we have a family dog near 30 years ago. Recently they retired. Less than a year ago Uptown Dawg re-opened the store. I went in within a couple of week of them opening and the prices were quite higher. Isn't it supposed to be the other way around? single chain stores are typically higher priced than multi-chain stores? A bag of my cat's $2.00 treats was near $.50 higher; that's quite the jump. As well, the owner had her dog locked in a kennel behind the front desk. Not impressed. Last week i was going to foster two dogs and out of desperation (didn't have time to get to the pet store i usually go to: Pet Foods N' More) went there to buy a leash splitter which i couldn't believe was $30. it was as much material as a basic dog collar. i ended up not getting the dogs so a few days later when in to return the splitter. as i was waiting i saw the sign on the wall: no refunds, exchange/credit only. I expect this from used store places (Value Village) and Loonie stores, but a chain pet store when it wasn't a food product and it was only 5 days after i purchased it????? i asked for the owner's contact info from the manager as there's no point in complaining to managers anymore. all they do is repeat policy. I was told "you can't contact them, but they can contact you". wow, now it's some big corporation with untouchable owners.

I'm drawn to small "mom & pop" shops and this little gem definitely qualifies. The shop is small…read moreand cozy but the staff and owners have a wealth of knowledge and experience that is rarely found at big box pet stores. Very competitive pricing as well as stocking high quality pet brands. Friendly small town service is a huge draw. I would definitely recommend them to friends and family.

the staff at this store are amazing! Very helpful managers and Dee dog grooming and her assistant…read moreequally great...it's my go to store for my dogs.

Primarily for dogs and cats, but they do carry things for reptiles, fish, birds and rodents too!…read more I was surprised that they had live crickets and other reptile supplies. They also had a modest selection of aquarium supplies too. I was looking for fish medication, and they had the one I needed in stock. But, this store is predominately for canines and felines; probably 2/3 of the store is dedicated to dogs and cats. They do have some live fish for sale, but the selection and prices are pretty sad. Staff are very helpful and enthusiastic, which earned them an additional star. Parking is ample, and you can visit the Safeway, Earls and several banks in the same plaza.

My first impression when walking into Petland Canada was WOW it's HUGE! From what I could see they…read morehad something for every pet. My pets are of the fish variety, In the far left corner of the store is the section for freshwater fish. Stock was low at the moment, so there wasn't much to see, I'm excited to go back when they get their next shipment of fish. I did notice that their prices are slightly higher than other pet stores. Even after their Member's Price discount.

We were sold a one gallon fish tank for our 8 year old. Our fish died after a few days. We have…read moresince purchased numerous fish for the tank and all have died. We went to another pet store who advised that our little tank is too small to sustain fish life. If we had known this we most certainly would have purchased a larger tank. When I called the store I was told there was nothing they could do and would not provide a full credit towards a larger tank. They said they would speak to manager though and call me back. They never called me back. I called today again and they said there is nothing they can do. I asked why they did not mention the fact that our tank is not suitable for fish particularly for beginners. The lady said they are trained to sell all fish tank sizes. Seriously shady to sell us a tank with 3 fish when you know that the fish won't survive. I guess you are counting on us to return every couple of weeks to buy more fish. The manager at Port Coquitlam office calls me and says Petland corporate will not allow full credit on tank and offered me $5 off next tank. No thanks. I will be buying a new tank from another pet store.

This location for Mr Pets is a good size! isle upon isles of supplies and food for your pets…read more their marine section was okay, every tank was teaming with aquatic life, I was happy and excited to peruse though!

Recently I acquired two aquariums. First, I bought a 5 gallon and a Betta, then because I decided I…read morereally liked having a fish, I then bought a 20 gal tank. (I've heard aquariums are a bit addictive, and I can say that's true!) I was sooooo happy to see that they keep each of their Bettas in a large, long individual tank. No terrible tiny plastic cups here! The staff are very knowledgeable and helpful - and very patient with all of my questions. They even test your tank water (for free) to make sure it's suitable for the fish you purchase. Overall, no complaints! Prices are reasonable and are better than Amazon (sometimes by a lot). I have also bought cat and dog supplies here as well.

Extremely poor service and lazy staff. When I shop competitor stores they help me find what I am…read morelooking for. They walk me to where the product is located. At this store I was "told" "you'll have to fund what you're looking for yourself". Dog foods are here Cat food here. Then she walked away. Unbelievably pathetic service

we booked an appointment last week to have our husky groomed. we explained how he was sheding and…read morewanted to furmorator package, the guy on the phone Said no problem bring him by Sunday and it would be around 3 or 4 hours. When my husband dropped our dog off the lady said 1 hour max. so he explained he had an mri booked and we would be back for 3 hours. The store called me 2x to go get our dog, we were back at 1230 to get him. When we arrived one of the groomers said they couldn't get at him with the air because he didn't like it so they just washed and brushed him. He was covered in hair, it seemed like he was shedding more than when we dropped him off. we brought him home and brushed him and got a plastic bag full of hair. Waste of money. they basically shampoo him that's it. I could have done that at Bosleys and saved myself 50$ horrible experience we won't go back

Those girls need a course in customer serice. Except for one East Asian girl (she was great and…read morevery helpful) the rest could do with some customer service training.

What great customer service! I am home sick with COVID and in self isolation. Called the store and…read moretold them I was a regular customer and explained my situation and that my dog was almost out of food... they came and dropped off my dog food and some treats as well. Contactless of course! So grateful for the crew at this store! Thank you

Love this store. They have great products and friendly staff who know their stuff. They always make…read moresure my dog Dex gets a treat when I bring him to visit.

From the owner: Pet Food 'N More is a family owned business now with 7 locations in the Lower Mainland of BC…read more Serving communities in Vancouver, North Vancouver, Surrey, Richmond, Maple Ridge and Coquitlam. Our Maple Ridge store is conveniently located in the Westgate Centre, an open air mall with great stores, all in just one stop. Having a busy day? We're always happy to carry out your purchase. Maybe your puppy needs a bath?  Call ahead and book our fully supplied grooming room!  Now you can enjoy the grooming without having to clean up the mess. Have a couple of questions about which pet food, supplies or accessories are best for your four-legged friend?  Our friendly associates are waiting to help. Pet Grooming This location includes a pet grooming and trimming room, complete with all the supplies you need to make your companions look their best. Come in, use the room, and we'll clean up and reset the room for you. * Room Rental Rate: $10.99 for the first 30 minutes, $5.00 for each additional 15 minutes * Towel: $2 per towel Walk-ins are welcome, but we encourage you to book the room in advance to ensure that it's available at your convenience.

So happy with the customer service! Also has self serve dog wash!! SO awesome!…read more My new go to pet place in pitt medows/ maple ridge

Absolutely love this place!! Owner and staff are so knowledgeable and…read morehelpful with any questions I have had with my pets. They have anything possible you could need and the store is open and bright and very clean :) I live in Port Coquitlam but drive to Pitt Meadows to go to this store for all my Pet needs !!

What a fantastic store. The owners and their staff are…read moresuper knowledgeable and so friendly. They offer wonderful advice and really support you on your journey with your pet. Not only are they super helpful, but they all remember their customers from visit to visit, checking in, offering advice, and doing their best to help you out.

Another great shop in Newport Village. I stopped by in case they might have options for making…read moremyself more visible while dog walking with my cane or just walking during these darker months. Not only did I find an option that I can use for myself (also will work with any dog I'm walking with as the light is designed with a silicone strap), I was also blown away with the selection of items. It felt like I took a long time to decide what natural dog treat bag I should choose but there was so many options (which is wonderful!). While browsing, several customers were shopping (with & without their dogs) at the same time & looking the extra advise. I was impressed with the level of customer service provided to everyone. Also, the animal care knowledge this guy provided was very tactfully shared for the different levels of pet ownership. I should have asked if he was the owner or just a really dedicated employee but either way, I was impressed. In the future, if I'm looking for anything pet related, I'll certainly think of this place first.