Worst rental company in Cincinnati by far....whatever you do, do NOT rent through them. All they are after is your money

Uptown rentals does not take college students seriously. We have had plumbing problems since we moved in, it is now 8 months later and all they keep doing is "quick fixies". It got to the point where our celling collapsed and our bathroom and kitchen flooded. Yet again they did not take us seriously, they tried telling us it was not a big deal and it took them forever to send someone to our house. They finally came when all of our parents had to call them and tell them how serious this is. Instead of actually figuring out the problem they just unclogged the toilet when this is a serious ongoing occurrence. When I tried talking to the maintenance person that uptown rentals sent he talked down to me and would not listen to what I wast trying to say. When I called a representative of Uptown rentals all I got was attitude. We also now have mold in our house and they still will not listen to how big of a health hazard this is. They do not care about their tenants, all they care about is money. DO NOT rent through uptown rentals. They will not help with any of your problems no matter how big they are. read more

Overly expensive. Highly recommend leasing with a private landlord. Staff is underwhelmingly helpful. They are quick to return maintenance calls, however, half of the time the maintenance issue does not get resolved (unless something small, like the apartment is missing a piece of furniture). I once had to call the main office six separate times before they finally gave me the correct Cincinnati Bell account number. They often charge an extra $1000-ish just for parking, on top of the near $1000/month rent. They are also known to stop by your places of residency unannounced to "check-up" on the place, walking and looking around everywhere. Had a lot of issues with appliances, such as broken dishwasher that required about 6-8 maintenance visits before actually getting it fixed. At least one of those times, if not twice, the maintenance guy appeared to be drunk. Also, buildings are not very secure. Someone got there car stolen right out of a gated parking lot belonging to Uptown this year. Most importantly, awkward lease dates will leave you out of a place to reside for a week or two. Uptown leases end July 31, while most leases don't start until August 7-15th, so unless your parents live close by, good luck trying to find someplace to live between that time. Overall Uptown is a very poor property management company and I would recommend anyone else before I recommend them. Last resort for those who wait last minute to find a place to live for sure. read more

My fiancé and I have lived in The Aristo for three years now. Mary Baker has helped us with any questions and/or concerns we've had with our apartment. Having lived here for three years, we of course have had maintenance requests. Maintenance is very professional and is almost always immediately responsive. Paying rent and scheduling maintenance requests online is extremely convenient and awesome. I have never felt unsafe in the building all the residents are nice and courteous. The two critiques I have to maybe consider to help residents in the future: add card payment laundry machines or change machines and reinstall the door intercom system that must have been there in the past (us lazy people like to buzz people in). We have loved living here and have shared so many great memories in our little home. read more

I was sitting in my living room half-dressed and a MAN FROM MAINTENANCE BARGED into my apt WITHOUT knocking. Words cannot describe how violated and infuriated I felt. When I called Uptown they were basically like "cool story bro." I now feel extremely unsafe and uneasy. How do you just enter someone's home without knocking first?? I hadn't even put in a maintenance request, so who knows what this person was doing in my apt in the first place. Uptown claims that you'll always be notified beforehand when someone will be entering your unit. GUESS NOT. Second major problem: packages get stolen alllll the time, and SO DOES MAIL (mailboxes don't lock well therefore people can literally slide their hand in and grab your mail; because of this I haven't received credit cards, mail from family, etc). Third: the gym equipment is defective. They keep it so they can raise your rent, but trust me, you wont be using much of it. My favorite part is how rent keeps increasing despite things constantly getting worse. Believe me, if I could move out I would, but unfortunately I cannot do so at this time. These are just some of the problems I've had to deal with. For the love of God, don't move here. read more

Disappointing. I have been staying with Uptown for the last few yrs and they were genuinely great my first year at UC but it has only gone downhill from there. Be ready to lose your entire deposit. No matter how well you have kept your apartment and how clean it is, they will find faults and charge you for it. When confronted, they will keep saying that the apartment was not in a good shape despite it being well maintained. They use ambiguous terms in their lease like " Basic wear and tear is expected" and then go on to tell you that microscopic dust or scratches which you would expect in a house after living there for 2 yrs are unacceptable. And mind you, the new apartment they gave me was in an extremely terrible condition with most appliances and doors broken. It has been 2 months and hardly anything has been fixed despite calling them every week. But they sure will charge you as quickly as they can and refuse to give back your deposit for almost non existent damages. It is very disappointing to see Uptown change this way over the years. I am definitely not leasing with Uptown next year. read more

Because of a change in living arrangements last year, I was forced very, very last minute to find an apartment close to campus. Being only a freshman at the time, due to my own fault, I only looked at the big Clifton rental companies and their properties. Almost nothing was left besides Vine Street Flats and 2704 Jefferson House, so due to the proximity to campus, we chose Jefferson House. First off, the rent is RIDICULOUS. Had I had the opportunity and been more informed, I would never have chosen an apartment that was $649 a month. When added up, it's nearly as expensive as the dorm I lived in! Sure, utilities and all that are included, but many of my friends pay exponentially less including utilities. Also, the price of parking is crazy. Living on Jefferson Ave., finding parking would be nearly impossible on the street unless you're looking for one super early in the morning or super late at night. I think it's an absolute scam what they charge. A few months into my lease I decided having a car was a necessity for errands, but seeing that there were no single spaces left, I was charged (prorated, so minus however many months I had missed) $700 for a tandem space that I alone would be using. If I'm the only one using it.. If I were splitting this space with someone it would be cheaper than a normal single.. But since I'm not, I'm being charged for more than a single space would cost! Next, the condition of the apartment when I moved in was, frankly, disgusting. My roommate and I expected to be living with two other girls we knew, but we came to find out (months later, after signing the lease) that that would not be happening, due to what I'm assuming were no whole apartments being available. The common areas were absolutely gross when I moved in. Fruit flies everywhere, disgusting fridge, nasty floors, mold growing in the tub, crap all over the balcony... I could go on and on. Yeah, I get it, we had to move in with two people who had already been living there for quite some time.. But there is NO reason we should have been forced into this unexpected living situation with two people we didn't know and an inexcusably filthy apartment. The only compliment I have is that my own room was decently clean. Personally, I think if you're moving two new tenants into an apartment, you should ensure that they are moving into one that doesn't look like it's been trashed. The problems that I've had while living here have just been ridiculous. EVERYTHING IS BROKEN. In the winter, it's always cold. I'm pretty sure no matter how high I turn the thermostat up, it stays cold. Also, since my bathroom is right up next to the elevator shaft and this complex was apparently poorly designed, every time it gets cold, our pipes freeze! AKA no toilet, shower, or sink until it gets back up to above 30 degrees. Last time we were offered a heater to thaw our pipes, but this time, we were not. Looking at the forecast, it looks like it will be at least a good week until we are able to have a functioning bathroom again. So glad my utilities are included for what I'm not even using! The lights always go out in the bathroom for no reason and won't turn on even after the breaker is turned on and off, until they randomly decide to come back on. The towel rack is broken and falls off by simply putting something on it. Some pipe in our washer flooded the floor the other week, and even though we called maintenance right after it happened, we were not told what was going to be happening until three days later, and even then, we were told they would "let us know what they were going to do." Luckily, an angry phone call resulted in it finally being replaced Monday (after breaking the past Wednesday) with the loudest, most obnoxious sounding model ever. I was also told we had full access to the Views on Vine Clubhouse and Fitness Facility, only to find out after walking there that my code was only good to get into the elevator/mailbox area, and not the Clubhouse or the gym, then I find out the next day that I have to have an entirely separate key fob to get into the gym and clubhouse, which I was NEVER told about until I asked, and of course, that has to wait until they're actually open during the week. I would not recommend renting through Uptown to anyone. The prices are ridiculous compared to the other housing options in Clifton. The maintenance is terrible, and the problems I have encountered for a very new apartment complex are unacceptable. Sure, the complexes are new and close, but their problems are ridiculous. I am so disappointed I have wasted a very, very significant amount of money on what I assumed was going to be a good living experience worthy of the price. If you have a chance between anyone and Uptown choose the others! Do not waste your time and money! read more

There were mold growing on the window of our bedroom and they cleaned the first year, but then the second year it grows mold again. And I requested the air quality test, but they never sent it back to me. And they came here to check the bad bugs as they found my neighbors had bad bugs and cockroach. The cockroach could come from the whole building. And I saw the cockroach on the stairs in our building too. And they charged parking fee, utility fees every month even now the fitting room is closed at COVID19. The uptown did not do anything for the residents here for helping rent fee at this special time too. They lied to me that the apartment will not be available if I did not renew the lease and someone is already interested and sign the contract but later then informing me to show the apartment to others at COVID19 time. I will not recommend it. read more

Living with this rental company was the worst mistake I have made in my life. The workers are rude, incompetent, and steal money. Uptown rentals launders money and steals college kids funds because they know they can. Every worker there treats you horribly and even if you report something they will not take care of it. WHATEVER YOU DO, DO NOT LIVE WITH UPTOWN. You will thank me later. Worst business I have ever encountered and I am in sales and marketing. read more

Let me start by saying that Uptown Rental has a lot of beautiful apartments they are well worth the money. The problem is not the living environments. The problem is the customer service this company stands by. The only thing they care about are dollar signs. They fail to communicate with residents when crime occurs on the property. They fail to communicate safety hazards on their property (faulty fire alarm systems). They fail to actually listen to their residents and accommodate to their needs. I encourage people to use uptown rentals as their last resort. This company sucks. read more

As A parent of 2 UC students I pay the rent. My son has rented from them for 2 years. Units have been in good condition and they update with renovations. Quickly addressed any issues. Rent may seem high but that is the market around UC. They are building very nice units, good locations and amenities. I had to work with them on a recent lease contract. They were fair and professional. Like any company, treat them as a professional organization and they will respond as professionals. read more

I like my apartment but will be moving away soon. Uptown Rental Properties I think is good for students who attend UC, but it doesn't fit everyone's needs. The apartments are somewhat pricey but again, if you are a student at UC they are convenient and worthwhile when you're attending classes. I think many units have more room to be updated for cable and internet, and the laundry facilities can be improved upon too. Parking can be an issue, so it is worth consider one of their properties with garages or saved parking spaces. Though parking might cost you, I think it is always better to have a place since street parking can be a hassle whenever there are events at UC. read more

I rent from uptown in the Hyde Park area. So far it has been a great experience. I can even pay rent online and send in maintenance requests online. They are a bigger company and are constantly renovating units in my building and in the area. It's hard to find parking in Hyde park and they have a garage and carport option. Pet friendly and very nice units at Ravenswood in Hyde Park. read more

Living here is the worst mistake I ever made. Management is a mess--there seems to be no communication at all and most of the workers are incompetent students. The front door lock is constantly broken, and when they didn't fix it for THREE DAYS, a FedEx order of mine was stolen from the lobby. Even though it was their lack of lock, they told me they had no responsibility. Speaking of doors left open, the roof door is always open! And my pot-smoking neighbors are stomping around up there. What's more, they give less than 24 hours notice for tours. Even AFTER I called back to let them know it was an inconvenience, they STILL SHOWED UP AT MY DOOR. Unprofessional all around. read more

Will fix things but not the major things that really need to be fixed and do not care how the outside of the house looks

Living at Jefferson House (owned by Uptown) has been a huge hassle. The upper management has been horrific to work with. You'll be forced to pay for the most obscure things (smoke detector batteries, light bulbs). Your apartment will be shown almost every day of the week, unless you trash your apartment (so they punish you for actually taking care of the property). They tell you there are only 6 units they can show because people are smoking weed in their apartments (and they don't do anything about it). They will cash your check and put it into another person's account, over-charge you, lose your check, and of course blame you for all of it. Not worth the price--not because of how high the cost is, but because of how poor the management is. The only good thing about Uptown is the maintenance crew. They are kind and helpful. read more

I have lived at the Majestic on McMillian Street and 351 Joselin Street. I went with them twice because they suited my needs budget-wise and location-wise, but I regret it every time. The maintenance is always terrible and incredibly slow, both in pre-covid and during-covid times. They fix everything as cheap as possible and will charge you for things that aren't your fault, and sometimes they don't even fix the issue. You are better off trying to fix things on your own, it will probably be better done and cheaper in the long run (since they love to have any excuse to take your security deposit). I am a clean and careful person, but with uptown rents I consider my security deposit gone when I rent with them. I would suggest looking at other places, but unfortunately they own nearly everything around here. I did a sublease with Prestige Rentals, and they were excellent to sublease from though they are typically a bit more expensive. read more

My son rented a house from Uptown Rentals his sophomore year at UC. In November of this year he and his roommates were held up at gunpoint in their house and robbed. Needless to say my son and his roommates moved out immediately fearing for their lives. Uptown is not willing to work with us on the lease. In fact, each boy is having to pay their ridiculous inflated rent through July on a house they are not even living in. I understand they signed a lease, but you would think Uptown would make an exception considering the circumstances. read more

I am a student at UC. I rented through Uptown last year and loved it, so I rented again this year. I don't know what happened between then and now, but the maintenance and third party vendors are awful. My apartment was filthy when I moved in, the past tenants left their belongings to which I had to remove, and overall there is a new problem every week. The biggest problem so far is that my apartment needed a new dishwasher. Maintenance ordered one. When it arrives, they realize they ordered the wrong one. Weeks go by and the new dishwasher is finally about to be installed. However, they ordered the wrong one AGAIN. A week goes by and they came to take my old dishwasher. This would be understandable if they replaced it with the new one, however I called and asked about the new dishwasher and Uptown said it will be a few more weeks. So no dishwasher=no hot water in kitchen sink since they are connected. Kitchen sink starts to leak under near the disposal. I call Uptown about this, they send a guy. He fixes this leak by putting TIN FOIL over it. 2 weeks go by, and the new dishwasher is finally installed. However, I come to start a load and find that it does not work. Unbelievable. How hard is it to order and install a freaking dishwasher? I am starting to feel like their maintenance and third party vendors have absolutely no idea what they are doing. Overall, the maintenance and third party people are very unprofessional. Fixing a leak with tin foil? Come on. I am going to urge people not to rent from this company. read more

ABSOLUTELY horrible horrible horrible management. When you first move in, you submit a report of what all is wrong with your unit and they are supposed to fix those things - expect only a couple of things on that list to be fixed... Most will not Management: The property manager(s) goes WEEKS without responding to serious inquiries or complaints, however if you call obnoxiously enough, they finally cave and listen to you. Expect not to get a respectable reply when you email them about a serious issue. Incredibly unprofessional manor and minimal effort demonstrated by the Uptown Rental Properties management read more

Most of Uptown's locations are beautiful. I'm a UC student living at 101 E Corry - amazing place. However, the customer service from Uptown deserves a one star review. Here it is: 1) Ignored maintenance requests to fix dishwasher and washing machine. Roommates and I washed dishes by hand for two weeks before we investigated and fixed the dishwasher ourselves. Went without a washing machine for a week before we fixed it ourselves. 2) Aggressive towing companies are always lurking around our area. One day, I was in my reserved spot but I had taken down my pass from my mirror due to a car change, and I was towed for $122. It was my mistake, however, their was little communication and sympathy involved by Uptown. 3) Safety is an issue. During our second week, I walked outside my townhome door to find a man passed out five feet from our doorstep. Uptown was nice enough to say "sorry," but that's all. So, Uptown hasn't broken contract or violated any laws. But it sure hasn't been a good experience so far. Here's for 7 more months! read more

My boyfriend and I put a deposit on an apartment owned by uptown rentals. 2 days later we got an email from a woman named Bianka saying that the apartment was no longer available and asked if we were interested in any other properties. I responded very kindly that we were not interested in any other properties and that we would just like our security deposit back. I sent that email Monday morning (11/20), and received no response. My boyfriend tried again and sent her another kind email saying that once again we were not interested and just wanted our deposit back. We have waited about a week with no response from anyone. We are both college students, so money is tight and it's important to us that we get our deposit back as quickly as possible for an apartment that wasn't available. I'm very disappointed with uptown rentals and I wouldn't recommend choosing them for your apartment and housing search. read more

I would like to preface this bad review by saying that the apartments at 101 E. Corry are physically great. They have an awesome theater room and the apartments looks wonderful. It also has a pretty convenient gym inside the complex that i really appreciate. The staff that I've worked with are also very friendly. But if you are valuing safety at where you live you might have to reconsider. My impression of how much the management cares about the safety of its resident is 0. The reason i'm saying this is because of a recent theft at the apartment. I was using the theater room with my friend and ordered couple of pizza when a resident of the apartment complex came in and stole the pizza. Given that the complex has several security cameras, they were able to track which resident it was. When i spoke to the management, they said that they will make him pay for the pizza and let this theft be over with. I said no because i don't feel that that's the right way to deal with this situation and her reply was "well he did it as a prank so we shouldn't push this too far." And furthermore if you want to pursue this further you should just talk to the police. So basically my advise to everyone is that if you are a thief and likes to steal stuff from other residents and know that there will be no repercussions when you get caught, this is the perfect apartment complex for you otherwise you might want to rethink about living here read more

I moved to Cincinnati three months ago to pursue my Masters degree. For the past three years I have been living in rented apartments mainly with students but I have never experienced such a frustration! My upstairs neighbors are the loudest people I have ever met. I have sent numerous complaints to the manager of the building who turned out to be extremely unhelpful. While she was polite enough to reply to my first email saying that a warning letter will be sent to these individuals, she did not bother to do so for my next three or four emails. I am extremely unsatisfied with the service rendered on her behalf. I would not recommend the building, or any other building really that Uptown Properties own to anyone. read more

0/5 stars from me. I lived here for two years due to my roommates and hoping it would get better. Some of the many issues we have dealt with have been: our ceiling falling, constantly having to get our bathroom tub fixed, our washer not working, cheap ass paint on the walls that if you merely touch them it leaves an impression, mold growing outside our front door to the point of maggots before they finally sent someone out, we keep our apt. At 65 degrees even in the winter because the temp is never right and when it's 65 it's really 95 so you pay high ass electric bills, cars getting broken into, apartments broken into, dog shit everywhere because they never empty the trash cans, cars getting tied up with yarn, beer cans / glass shattered everywhere which goes hours and days after being reported before cleaned, people coming on your patio to steal pumpkins and other things and smash them in the open, and more. Now it's not like this is all unreported because I've called and emailed many times. Overall you pay way too high of prices for the shitty experience and services you get. Out of everywhere I have ever rented both at and outside of UC this has far been the biggest waste of money. It's roughly 750 a month per person and 850 a year to park your car. LITERALLY live anywhere but this shit hole. Don't let the gate fool you, every single one of my friends who live in crappy houses have been safer and happier. read more

I have lived in an Uptown Rental Property for about a year, and ever since I moved in I have been surprised at the disappointing nature of this company. The day I moved in, I was greeted by the biggest roach I had ever seen sitting in the middle of my living room. That problem has not stopped, even after getting the place sprayed. I frequently encounter huge bugs throughout my apartment, no matter how carefully I hide away my food. In addition to that, when I have questions or maintenance requests I am often ignored- emails, calls and messages are not returned even when I check back in two or three times. My property manager and the secretaries at the main office don't try very hard to get back to me and I have been surprised, working in the service industry myself, at how unprofessional the secretaries are. What really gets under my skin is one particular event that occurred last month. Maintenance came into my home without notifying me while I was at work and punched about a square foot hole in the wall by my kitchen sink. I came home to my counter, clean dishes, floor, and cat COVERED in drywall dust- seriously, it was a mess. When I called to ask what had happened I was told that there was a leak in the "apartment below mine" (which is not an apartment, it is an empty parking garage spot) and that someone had asked for it to be checked out. They seemed to think that I had called maintenance, which I had not, so it was okay that they were putting holes in my walls and NOT EVEN CLEANING UP THE DAMN DUST. When I asked when the hole would be fixed, I was told they would come in the next day to patch it up. THREE days later, after not being able to use my own kitchen, someone finally came to fix the hole. And they kindly left a similar dusty mess all over my kitchen complete with boot prints tracking the dust all over my floor. So not only was I not made aware that someone would be entering my apartment and that there would be significant damage to my wall, but they also left a mess for me to clean up after them both times. And nobody in the office seemed to know what was going on when I called. They couldn't explain to me what was going on because nobody there seemed to know either. Overall, my apartment is beautiful and I love it. That is why I stay even though they've raised my rent. While I love the home, the company that owns it is one of the worst I've had to work with. Seriously, save yourself the money and pain and DO NOT rent with this company. They are overpriced, rude, unprofessional, dirty, and overall inferior. read more

0 stars, I currently rent from Uptown rents. I moved into an apartment building that turned out to be a crap show. They advertise it being new, clean, and it looked great. We moved in and the following things happened: microwave did not work, one burner on the stove did not work, shelf in the refrigerator broke when we opened it, toilet leaked every time we flushed, dishwasher failed to work, the towel racks in the bathroom fell when we put a towel on them, and we weren't even provided with all the furniture that it was supposed to have. This company has turned into a monopoly in the area that can get away with anything they want. read more

As a UC graduate student, I've spent over two years in an Uptown Rental Properties apartment and I'm currently on my second lease renewal in the same unit. I'll be finishing up my program this year, and I plan to move elsewhere. I figure that I'm qualified to offer a balanced assessment of what things are like with this rental company, so here goes: The Good: Service in general is above average. Maintenance always responded to my requests within 24 hours or less, and the office until recently would call me to notify of a package delivered to them. The only reason they stopped calling out package deliveries is apparently due to being overwhelmed by the sheer number of them this year, since they have added several new buildings, thus adding a significant number of new units. Honestly, I never expected them to notify me when they received a package, and I wondered why sometimes the UPS driver would take packages directly to them without stopping by my place first to at least see if I was home. The Meh: Rent increases seem somewhat modest--about $15-25 a year which isn't terrible, but they do add up over time if you plan to stay in the same unit for 2 or more years. For students who are just scraping by, avoiding loans, and aren't working a full-time job with an accompanying annual cost of living increase, this could put them in something of a bind. Better skip on Chipotle and eat more Ramen I guess. The Epic Fail: Leaving my apartment in late October when I wrote this, I noticed a flyer up on the wall advising that the leasing office would be showing apartments for next year staring November 1. Yep, you read that right, November 1. Forget 60 or 90 day notices. Uptown starts thinking about their next tenants even while the ink is still drying on your leasing agreement. And somehow, the start of showings mysteriously seems to creep up earlier and earlier every year. Before too long, I can't help but believe that they will be pushing students to sign multi-year leases in advance. This for me is the one thing I really, really hate about renting from Uptown and the one thing that would have caused me to go elsewhere had I known that this was one of their practices up front. I am a fairly introverted person and I like having my place to myself to study and write. I didn't expect that I would have to be dealing with the rental office and total strangers poking around in my place in November or December while I am trying to finish my coursework at the end of the semester. May or April, perhaps, or even March, but not right after Fall midterms! In past years, I mostly got around these disruptions by renewing the lease the moment the girl from leasing came knocking, but this year I guess I will have to endure six months of short notice inspections and trying to not be around when they show up. Epic fail. And yes I do completely get that Uptown has to be competitive and make money, but some things just aren't worth the added hassle, and this is where I draw the line for me personally. Even as much as I like living in the city and enjoy all that the Clifton area has to offer, I would have seriously rented in the suburbs and braved a drive each day down I-75 than deal with constant disruptions to my life at home from the leasing office for more than half of my leasing agreement with them. So you had better forget about getting too comfortable in your place or concentrating on your studies at the end of the semester because you too are going to be harassed. And if that doesn't bother you at all, then Uptown is worth a look. read more

The apartments are pretty nice, just to preface this. I've lived in one of their apartments near UC's campus since August (6 months) and the actual apartment is alright. It has a ton of character, it's beautiful, and the neighborhood is great. However, I have a few complaints. The maintenance is very much lacking. I've contacted maintenance three separate times because my toilet flushes itself every 2 minutes (literally), the hot water leaks in the sink, and just recently the hot water started leaking in the bathtub faucet at well. This leaking isn't just drops, it's literally a stream of water. I don't pay for water, you would think they would care about this considering they're paying for it, but whatever. The toilet flushing causes the showers to be boiling hot every two minutes and you have to move away from the water, otherwise you can get some serious burns. It's not a fun game. Secondly, the management is terrible. I received a notice telling me that a dog was reported in my apartment and that it needed to be removed or I would be "asked to leave." I don't have a dog... I've never had a dog... Where are these people getting their reports? And what happens if they get another one?! They should really find out where exactly these reports are coming from before they send threatening letters. Ridiculous. Lastly, the price for parking is unbelievable. After doing some research on other leasing companies around the clifton area, Uptown charges about 200% more for parking than the rest of them. So basically, the apartment itself is okay if you don't care about a working bathroom, disappointing management, and terrible parking. read more

Beware. Don't put down a security deposit before you have a lease in your hands. If you give them a deposit and then don't sign the lease, they get to keep your deposit. I've never seen a lease with such odd stipulations. Even after pointing out that the lease terms were unfair, they still chose to keep my deposit. Beware! read more

Do not rent from this company. All of their properties are extremely over priced, their service to tenant's needs is on the bottom of their priority list, and they are not flexible about anything. My husband and I are paying a significant amount of money for an apartment that we chose because it had a substantial amount of character and a prime location in relation to UC. However, upon moving in there were roaches that they sprayed for once free of charge but now want to charge US so that they can spray again, we have had maintenance ignore our 4+ calls about our toilet that would not flush, the maintenance crew NEVER salts or shovels anything, to the point where we could not physically get our car up the driveway because of their lack of care. Call them with a complaint and they'll say "we'll call you back" and never do. I have lobbied for out rent to be lowered due to extreme lack of care and value of our property and they did not budge but in fact raised the rent on us 15$? This rental company is over-priced, lacks care, and is completely ignorant and horrible to deal with. I will suggest this to nobody unless mommy and daddy do everything for you such as pay overpriced bills and such. read more

Parking is very expensive and inconvenient at the 65 West McMillan location. Cars that even pay for spots consistently get towed without a call before hand to ask them to move their car even when its in a spot that is not marked "do not park". Parking spaces are also handed out to paying residents in inconvenient places, very far from the actual apartment. read more

I've never left a review for anything before but I just want to warn all students DO NOT RENT FROM THIS COMPANY. Me and my boyfriend were forced to find an apartment at the last minute. We live right off Ohio in a multi-family house. When I walked in to our apartment I was stunned. There was dust everywhere, it looked like it hadn't been cleaned in years. Everything was broken and the foundation on the building was crumbling away. It was spacious but rent was extremely high for the state the building was in. It wasn't too bad though until winter. The building got so cold we could see our breath. We begged Uptown to fix it but were told that there was "nothing they could do". Besides the fact that, we were constantly freezing, to even keep the house livable we had to have the heat up extremely high. So we payed $755 a month for living in a building that looks like it should be condemned, plus an insane amount in gas and electric. The staff I've worked with is friendly and responds in a prompt way, but whoever owns this company is a greedy pig. I've seen how much they charge for some of their apartment buildings and how many Uptown vans they have, yet we still live in a disgusting, dusty building. I hope scamming students and people who are just getting on their feet was worth the money you guys rake in! I recommend everyone considering renting from this company to rent from someone else and actually get what you pay for! read more

Honestly, the best apartment I've ever had. I lived on Moerlein Ave, right by UC in Clifton, and the area isn't great and parking is hard to find, but that's really just how Cincinnati can be. I lived here for two years with my service dog, and Uptown was on top of it with everything, especially maintenence. Every time I had a maintenence issue, someone was there within a day to fix it. The property manager of my building was so nice and treated me respectfully every time we spoke. Never an issue with pests or neighbors. My only real issue with the apartment was that people constantly would park in my assigned spot, for which I paid $500 each year. I had to call and have so many people towed on nights when there wasn't street parking for many blocks. There's nothing management can really do about that though so I don't blame it on them. Definitely the most expensive apartments around, but you get what you pay for and I was very happy with them. I only moved because I graduated and went back home. read more

The worst company. Try not to rent from them. Apartments are nice, but the company is awful. They over charge for every single thing ($28 to replace a light bulb), and the prices are outrageous. They are also very unorganized and try to take advantage of college kids. read more

DO NOT RENT FROM THEM! I have a one year lease with Uptown and it has been a HORRIBLE experience! Overall, the apartment was okay and like the pictures; however, I have had a horrible time with the rental company. First, we were without heat for a week before they finally sent someone to repair the furnace. We kept telling them that the furnace was broken and needed repaired yet they kept sending maintenance workers to check and make sure our thermostat was turned on. NOT HELPFUL! They told us that they would provide us space heaters since it was below freezing outside - THEY NEVER DID. Next, there are ZERO security measures around the complex. No cameras, and the fence is easily hopped. People break in and steal things all the time but Uptown refuses to increase their security measures. Lastly, we have received a late notice EVERY SINGLE MONTH, and even a threat to evict, despite paying rent 100% in full and 100% on time. Every month we have to visit the office to have them waive the charges because their system cannot properly process the payment. HORRIBLE! So many better rental agencies in Clifton/Cincinnati - check others out first! read more

Update August 2014: I just moved out from 3336 Jefferson Ave and the security deposit was returned in full. We did cleaned up the apartment and made the manager aware that the carpet was in good condition, nothing beyond regular wear (no stains, burns, etc) so they did not charge us for carpet cleaning. Overall, Uptown is OK - prompt maintenance service, relatively nice apartments but at a higher price than the rest. Original review: I am a postdoctoral fellow at UC and like to live in a walking distance to my workplace. Therefore, Euclid square apts seemed like a great choice at first. We lived there for more than a year before moving to 3336 Jefferson Ave building in Gaslight. Euclid square apartment were brand new and really nice with high ceilings, great kitchen and bathroom, but the noise level from drunken-frat-house-like parties was unacceptable given paper-thin walls and wooden staircase, so we moved out to a quieter gaslight area. 3336 Jefferson was not as pretty as Euclid square given the building was built in the 70's, but at least the kitchen and bathroom were remodeled 5 years ago (hence, the premium price, I guess) and the neighbors are quiet. However, these newer appliances are all the cheapest grade possible. The fridge is pretty loud, the kitchen faucet handle makes water either cold or scalding hot, the microwave heats food very unevenly. Now that it is cold and given the apartment is diagonal from the utility room with the heater I can't sleep in my bedroom due to low-frequency heater fan noise. You can say the place is old - what would you expect? But the rent is 675 plus $60 extra for hot water and heat every month. Now that my one bedroom is more like an efficiency, I think there is no point paying $200 extra per month just for central AC, a crappy microwave and a dishwasher that I never use. Given all this I am moving out next August. P.S. And yes, get everything in writing with Uptown as they are very shady with their mandatory carpet cleaning fee etc read more

I'm not a huge fan. I lived here out of desperation due to timing and trying to find a place to live. I'm in currently in the Majestic by UC and counting down the days until I move out. I'm in the basement of the building, and by the looks of it my apartment was never intended to actually be an apartment but turned into one to turn profit. The AC unit is in my closet, and when turned on something leaks and soaks the carpet outside my closet all the way into the living room which is gross and smelly. I also a saw a roach in the apt and when reported the company to was supposed to take care of it barely did anything. Sprayed a couple spots and called it a day, since then I haven't seen more in my apt but I've seen several dead in the hallway so the issue is not taken seriously. Lastly, there are often homeless people in the courtyard in front of building and I understand they need a place to go but is is discomforting when walking into my building and seeing people sitting around in the grass that don't live there. Overall not the worst but certainly no where near the nest, I definitely will not be living here again and wouldn't recommend it. read more

My son rented from Uptown Rental Property from Sept 2008-Sept 2010. His apartemnt was not new or fancy but was freshly painted and very clean upon move in. His time renting was entirely stress and hassle-free. The office staff is above and beyond what I expected. Any question or concern was handled in one phone call, no answering machines or calling-back. When my attempt to set up auto-pay failed, we were not assessed a penalty, but were aided in finding a solution. During one school break, the cable people needed access and Uptown sent someone to the site to admit them. There was no charge for this service. When my son graduated and left Cincinnati, his security deposit was refunded minus carpet cleaning, which Uptown was kind enough to arrange for him. I do not recall a single instance of disappointment or complaint. If you have an opportunity to rent from Uptown, do it. read more

Pretty rude on the phone. Was having a conversation before saying hello to me. Very short, unprofessional, and monotone. Drove me away with just that. Customer service is the first step to happy tenants. Remember that. read more