We use Five Star regularly for our company shirts and embroidery. They do a great job, and work…read morehard to be competitive. We only do small runs, but they offer us steep discounts if we're willing to wait until our order can be attached to a larger run. Sometimes our jobs are not time-sensitive, and this is appreciated.

Don't shop here…read more After purchasing an expensive embroidered king size duvet set we got home and excitedly opened the item and laid it out on our bed. It looked nice but felt horrible! Scratchy, rough, abrasive fabric and poorly finished seams. Thinking it may have been starch or leftover chemicals from the manufacturing process we washed the set according to the directions. This made the fabric even worse. Prior to leaving the store we made a point of asking how to launder it properly. At no time was the refund policy mentioned or explained. Less than 24 hours after purchase I attempted to return or exchange it at the store. I was treated with outright disdain and was told they would do nothing for me. There was no attempt to help or even listen to what my complaint was. She went so far as to tell me there was nothing wrong with the duvet set and it was just "your opinion that it is rough." The return policy at this store is horrible. Even if they do decide to "break policy" and give a refund there is a 25% "restocking fee". What a joke! Take your business elsewhere and reward good customer service and fair policies. Even the competitor in the mall has better service than this. UPDATE: In response to the store's comment... I had call the MANUFACTURER of the duvet and deal with them to get a refund. At no time did Eurodown offer to even try and contact the manufacturer or offer any resolution.

In the three years I have had a condo on the west coast of the island I have used Eurodown Quilts…read morefor all of my linen requirements, including my duvets and pillows. I will continue to use them as my preferred source of linen because of the superb service they provide, often going beyond my expectations to ensure my orders reach me. I have such confidence in their integrity and judgement that I have on occasions made a phone order to Rae Ann. I am surprised that Eurodown received such a negative review and not at all surprised that they were reluctant to accept the return of a duvet cover that had been washed by the purchaser. Thank you Rae Ann and Dianne for such great service.

I had a very good experience. They sell Stylus sofas which are high-end, but the prices are good…read morefor what you get. The people were friendly and helpful, even when I changed my order at the last minute.

good quality furniture, good prices and quick delivery. whole interaction seemed so easy. very…read morehappy with the result. we bought a stylus sectional, we shopped around and IHF had the best prices by far

seniors avoid!! and never go into this store alone!! i am a 78 yr old low income senior that was…read morepressured by the owner and manager into signing what they call "a form" before leaving this store. i was scammed out of $2,000.00 no furniture as a result.

Lovely couches with great guest beds in the Hide-a beds. the owners are lovely people and very…read morefriendly and helpful.

I had a watch serviced there recently, after two other jewellers said they couldn't perform the…read morework. Job done well and quickly. There was a misunderstanding about picking up the item. This was sorted out to my complete satisfaction. I would do business with them again with confidence.

They do good work, and some not so good work. Some of the staff are not informed or well versed on…read moresome of the different stone options available, and it can leave the customer feeling badly about themselves due to the staff sometimes making you feel badly about your stone choice. I have had several things done with them, and have had my share of problems (ring was returned back to me with a crooked head after giving it to them for repairs, stone falling out of setting shortly after receiving pendant back...etc.) but they have also done some work that I'm very happy with. All I know is I deal with them frequently and often feel embarrassed/ashamed when I'm walking up to their counter because the younger goldsmith will often give the older goldsmith a snicker and a look that conveys "oh, great, HER again". Keep in mind I am not a problem customer, simply someone who gets this particular goldsmith to do a lot of work for me. But I guess repeat, paying customers is not what they're in the market for.

My wife was injured in an auto collision the first week of June and we found ourselves in need of…read morean adjustable bed. The folks at John's went so far above and beyond normal service to help us get set up, it was mind boggling. I can't recommend them enough. No words can express how grateful we are for all their help.

My parents went to John's Barn & Bedroom in Nanaimo because they were told by the owner that he…read morecould help them find a firm, supportive mattress that would relieve their chronic back pain. They trusted his advice and purchased a mattress for over $6,000, believing his assurances that he would make sure they were "100% satisfied" and that if there were any issues, he would make it right. Within just a couple of weeks, they realized the mattress was far too soft and uncomfortable. They went back to speak with John multiple times, but instead of offering any meaningful solution, he told them to "keep sleeping on it" and that their bodies would adjust. Months later, their back pain has only gotten worse. Now, he is refusing to stand by his word and has told them it's a "final sale." This entire experience has left my parents feeling misled, disappointed, and taken advantage of, especially after choosing to support a small local business instead of purchasing from a reputable Canadian company that offers a 365-night trial and full money-back guarantee. As someone who has personally tried the mattress during a weekend stay, I can confirm that it is extremely uncomfortable and causes back pain almost immediately. It's unacceptable for a business owner to promise satisfaction, take thousands of dollars from seniors on a fixed income, and then walk away from his word when the product clearly fails to deliver. We hoped John would make this right, but since he has not, I feel it's important to warn others: think twice before purchasing from this store. If you want honesty, comfort, and accountability, look elsewhere.