Although I have not used Carrie's services personally for my own home, as I have a degree in interior design, I have referred her to many of my Real Estate clients who were impressed with her talent and keen eye for design. She is very knowledgeable in her profession and covers all facets of design, whether a remodel, new build or simply for suggestions on improvements in any realm of design. She has been a local resident and business owner in Evergreen for over 15 years, and is an asset to our community She is a wonderful resource for Brokers to recommend to their clients! Both our multi-year residents, as well as our new residents, will be impressed with her talent to assist from start to finish! It's worth a phone call to this talented and passionate professional if you are considering any home improvements or new build! read more

We have had the pleasure of working with Carrie at Urban Designs on several projects. Urban Designs is the complete package, Carrie designed a beautiful master bath remodel for us. It included contractors, fixtures, cabinets, stone and tile. It's overwhelming to select from all of the options but Carrie helped us hone in on a design that complemented our home. We have also worked with her to select flooring and carpet for our basement. She was able to get us better quality products for less money than the big box stores. The options were significantly more appealing and it was much easier to work with her verses the sales associates at the retail stores. We found her to be hard working, knowledgeable and she stands behind the products and contractors that she represents. read more

Excellent design vision. Unprofessional follow through. Does not return phone calls, late to scheduled appointments, if shows up at all, the list could go on. Process frustrating. read more

Carrie Urban of Urban Designs is my go girl for all kitchen and bath design. We have remodeled two kitchens this year and I have been very impressed with Carrie. She has a flair for design and I am thrilled with my new kitchens. She offers great design recommendations and while I wasn't sure how it would look in the beginning I love my new kitchen and baths- the finished product is better than I had hoped for. I have learned that when working with Carrie she knows best and I should just listen and opt for everything she says to do in the remodel. By the second kitchen remodel- I just told her to do what she thought was best when it came to the cabinetry. Better yet- my husband was happy because she really kept me on a budget. My husband plays with the soft close drawers that she put in- now my husband says " don't listen to my wife, Carrie- you just do what you would do in your own kitchen." He now wants soft close cabinet doors in all of the existing cabinets and doors. She really understands the functionality of a kitchen and changed our kitchen design of the appliances and made it so we have even more kitchen cabinet storage than what we had before. She added in a pantry and slide out drawers - I am astonished about how much storage we have. When shopping carpet I was surprised because her pricing and product was priced better than Home Depot for a more superior softer carpet. She helped me pick out wood flooring, carpet, tile, kitchen cabinets, granite, and kitchen backsplash. Carrie only works with the best- I love her granite installers. She referred me to the best custom cabinet guy William for my custom beetle kill pine cabinets. She even coordinated everything with our builder and supplied drawings of kitchen lighting sketches, backsplash and even the a drawing of location of knobs and handles on the cabinetry. She works very hard to give you the kitchen of your dreams and help make it affordable. She has access to numerous contacts for custom cabinets, granite, and great pricing on your materials. I love my granite and stacked stone backsplash in the Evergreen kitchen! I love the new distressed cabinets and slate backsplash in my mountain home. Let's face it- remodeling a kitchen can be stressful, with Carrie she makes it so much better and works wells with dates and deadlines. She helps ease the pain of the frustration when living in a torn apart kitchen. For all my remodeling needs - I will always think of Urban Designs first. I think she should expand her business for all home design elements- she has a talent and eye for design. If you are thinking of remodeling - call Urban Designs! I have been impressed and super pleased with the remodels in both homes this year. I think her slogan should be, " Carrie knows best" You know how you meet people doing what they should be doing in life? Well- Carrie is doing just that- she is a talented pro and passionate about her work that working with her is a great experience to have. I love Urban Designs! read more

Wow... and NOT in a good way. I would give negative stars if possible. I cannot emphasize strong enough the amount of incompetence, lack of caring, and lack of professionalism that the OWNER exhibited throughout our project. I cannot possibly list all things that we had to deal with, as I could literally write a book's length of mistakes and re-mistakes. There was zero sense of urgency in trying to "fix" any of the problems, let alone to get it right to begin with. She wanted payment upfront and seemed like once mistakes were realized, she no longer cared since she already had our money. She charges a 15% fee for her services, but I cannot fathom how she earned any of it. She caused my entire house to be stalled for 3 months due to her inability to act like a professional. Here are some things we dealt with: We spent about 4 hours picking out everything (cabinets and tile)... so when we went to order it, I assumed that she would have kept track of what colors/materials we picked. First off, she ended up showing us items that were no longer in production... but she failed to mention that, so we had wasted our initial time, having to re-pick out materials. Again, she kept track of NOTHING so when it came time to order everything, she had no idea what we wanted. Thankfully I took pictures of every label on my phone! Aside from not keeping notes in order to reflect what we actually wanted, she literally doctored her drawings, of which I had copies of the originals, to try to cover her mistakes and have them as "proof" of what we ordered (though my copies reflected the actual order and instructions). In more than one case, she would re-order broken parts, but with the grain in the wrong direction or the doors/panels in the wrong size, or re-order incorrect items without correcting the order. She also put off re-ordering the parts that came in broken or incorrect. She also ordered things differently than stated on final drawings; for instance, we were to have a 24" cabinet next to a 20" cabinet, she took it upon herself to order a 30" and a 14" cabinet instead. She did not keep track of which appliances we had, I had to remind her more than once... and somehow our cooktop still did not end up fitting as designed, as the cabinet doors around it could not actually open (they hit the cooktop). She made some orders nonsensical... I specified 2 metal tilt outs, she ordered one in plastic and one in metal. She kept pushing for me to change things in the design to meet HER desires, not mine, and ended up ignoring some of my requests and fulfilling hers. She ordered the cabinets without telling us that the company could not store them for us, so we had to find a place to store 5 rooms worth of cabinetry for a house that was not dried in. She blamed other people for her mistakes. It seemed as thought Carrie was actually trying to make it as horrible of an experience as possible. In addition to everything, it was a task getting her to respond to any communication, yet when she needed her samples back, she was very active in contacting me. Oh! One more thing that made this the worst experience I've ever had with cabinets and tile (we have done several flip houses in addition to personal remodels) was that one time she actually called me, not even saying hello or who was actually calling me, and started yelling at me on the phone about how all of this was somehow my fault and then spewed forth various personal reasons why I needed to be more understanding of her. I cannot stress how much someone should NOT use this company unless they really enjoy wasting their time and money. WORST CUSTOMER SERVICE EVER! I regret every second I spent dealing with this company and its owner. If Carrie were to offer to do my next project for free, I would decline without hesitation. I know do not need to consider being offered compensation for my wasted money or time, though, because Carrie has never offered even an apology. read more