URBAN RESOURCE MANAGEMENT is a company with no boundaries and limits on what it will do to support rogue and retaliatory BOARDS. Urban Resource has dismissed and disregarded many concerns and questions sent via certified mail and email. Only the unit owners close to the Board receive preferential treatment. Since the only way to get a response from them is to write a review, I am writing another one so they can provide a clear and valid explanation for the following unresolved issues: 1. Urban Resource has allowed the president of our building (Adi Zilberberg) to sell and rent units, which is against the law. Urban Resource does not care to comply with the following FL Statute: FL Statute 720.3033 Officers and directors. --- (3) An officer, director, or manager may not solicit, 2. My car was keyed with a knife by a Board member, and when the police came to check the security footage, Javier Zuniga told them the following: The system is old and cannot be operational. We do not have any plans to upgrade the system because we do not have the budget for that at this time. The statement made by Javier Zuniga is false because the surveillance cameras are operable, and the association has money. That said, the surveillance video was not provided to the police even though Urban Resource and the Board were informed immediately when the criminal acts occurred. Furthermore, they did spend a lot of money buying unnecessary new door locks that required a username and password and individual lamp photo sensors instead of purchasing a central/primary timer. The latter are material alterations, and the required unit owner vote did not occur. 3. Their managers send rules violation notices to some unit owners while other owners can do as they please without any consequences. Moreover, current Board members are violating most rules, and no actions are taken against them. Urban Resource has yet to respond to the email I sent on 1-16-23 & 1-21-23 about this unresolved issue. 4. The unit owners have requested financial reports on how Urban Resource spent the money collected from the last three assessments. Still, financial reports have yet to be provided to the unit owners. 5. Urban Resource insists on having the 2023 annual meeting on 1-30-23 via ZOOM when the law stipulates that annual meetings for board elections must be held at the location provided in the association's governing documents. Several emails have been sent about this issue. Urban Resource only permits ballots to be sent via mail, even though the election package did not arrive until Thursday, January 19, for the owners residing at the building in Miami Beach. How does Urban Resource ensure that every owner, including those living in Canada, has a fair chance to vote when only voting by mail is the only option provided by Urban Resource, and sometimes mail gets lost or does not arrive on time? 6. Urban Resource is not a neutral company that will not take the Board's or the unit owner's side. Without a doubt, Urban Resource's priority is to accommodate the Board's needs instead of having the unit owners' best interests at heart. Time after time, Urban Resource has ignored Florida Statutes, allowed board members to break the rules, and used the association's legal fees to defend and cover their illegal activities. The 2023 operational budget has a $40,000.00 expense appropriated for legal fees. What condominium spends such an excessive amount of money on legal fees? read more

I'm truly sad to update this review because it was too good to be true. For little repairs, they're great, for important repairs horrible! I have a huge infestation of termites in my unit. Had to always chase Juan to take care of it. He sent two pest control companies. The first one to give a quote and during the inspection the pest control guy told me that a tenting was needed because the holes were everywhere and no treatment would permanently fix the problem. I assume this was to costly for the owner so they went with a second company that did a treatment. Treatment did not work, I've lived with disgusting termites for far too long. It's a stress! They're even on my bed, bathroom, wings are everywhere even in my food or glass of water. I have to vacuum twice a day and I'm done. I told Juan I wanted to leave the unit and he told me to speak to Jesus. I've been sending emails and calling Jesus and it's so unprofessional to have to chase people for an answer. After being back and forth with e-mails and after ONE month, I call him because he wasn't responding to any of my emails and he said that the owner did not agree on terminating the lease without penalties and keeping my deposit. It's the landlord's fault that I'm leaving and on top of it he wants to keep my money. I'm already talking to a lawyer, I rather spend money on a lawyer than just give my money away to the landlord so that's in process. If you want to deal with a company in where you need to chase them for important matters, then don't rent from Urban. I also sent an email to Lisa and Daniel so that they're aware. Worst company I've ever had dealt! I will keep writing my review everywhere I can if I can help people from renting from Urban! Update: response to Daniel V. (Owner of Resource and my unit's landlord) Hi Daniel, Numerous work orders? You guys only sent one company this year. How about you do the tenting to permanently fix this problem? Because the termites are everywhere in the building and that's the correct way to stop the swarming. Your answer is pretty much saying that I have to live with termites, would YOU? In regards to the transfer, I didn't find any unit that accommodates my needs AND why would I move to another unit that you guys manage if I need to chase you for things? Unprofessional! If you're still here if I require your assistance then why haven't you or Lisa responded to my email or why can't you work on doing a tenting in the building? Why do I need to live with disgusting termites just because? Not professional! read more

Title: Exceptional Service from Andy Rodriguez (Service Issue 99958) I recently had the pleasure of experiencing outstanding service from a service person named Andy Rodriguez, who expertly replaced my broken dishwasher. From start to finish, Andy's professionalism, skill, and commitment to customer satisfaction were truly remarkable. I highly recommend his services and he is a great representative of the Urban Resource company. First and foremost, Andy demonstrated remarkable expertise in his field. He thoroughly assessed the situation, and promptly identified the issue. His knowledge and understanding of the various models and features available were evident. The installation itself was seamless and executed with utmost precision. Andy meticulously handled every aspect of the replacement process, from disconnecting the old dishwasher to installing and connecting the new one flawlessly. His attention to detail was exceptional, ensuring that every component was properly aligned, secured, and functioning optimally. I was particularly impressed by his efficient work ethic and his ability to complete the task promptly without sacrificing quality. Furthermore, Andy's professionalism and customer-centric approach were truly commendable. Throughout the process, he maintained open lines of communication, patiently answering all my questions and addressing any concerns I had. He exuded a friendly demeanor and displayed a genuine willingness to go the extra mile. What truly sets Andy apart is his exceptional customer service. He genuinely cared about making sure I had a working dishwasher as soon as possible. In conclusion, my experience with Andy Rodriguez was nothing short of exceptional. I am truly grateful for his professionalism, skill, and dedication to providing outstanding service. Without hesitation, I highly recommend Andy and again think he is a great employee of Urban Resource. He is undoubtedly an asset to his profession and a true testament to exceptional service. Thank you, Andy, for your outstanding work and for making the process of replacing my broken dishwasher a smooth and enjoyable experience. read more

I recently had the pleasure of working with Lisa Martin to sell our property, and I cannot express enough how grateful I am for her exceptional service and professionalism throughout the entire process. From our first meeting, it was clear that Lisa is a seasoned expert in the real estate market. She provided a comprehensive market analysis, guiding us with precise pricing strategies that ultimately led to a successful sale. Her knowledge of the local market is unparalleled, and she was always up-to-date with the latest trends and comparable sales, ensuring we were well-informed at every stage. What truly sets Lisa apart is her dedication to her clients. She was always available to answer our questions, no matter how small, and she provided clear and timely communication. Her negotiation skills are outstanding, and she worked tirelessly to secure the best possible outcome for us. Throughout the process, Lisa was patient, understanding, and always had our best interests at heart. Lisa's attention to detail was evident in the way she prepared our property for sale. From professional staging to high-quality photography and marketing materials, she ensured that our property was presented in the best possible light. Her strategic approach attracted a significant number of potential buyers, leading to multiple offers within a short period. In addition to her professional expertise, Lisa is a genuinely kind and approachable person. She made what could have been a stressful process feel smooth and manageable. Her integrity, honesty, and commitment to excellence are truly commendable. I highly recommend Lisa Martin to anyone looking to buy or sell a property. She is an outstanding real estate agent who goes above and beyond for her clients. We are incredibly pleased with the results she delivered, and we are confident that others will have the same exceptional experience. Thank you, Lisa, for all your hard work and for making this journey a successful and enjoyable one. read more

It's a rare occurrence when you come across a company as large and successful as Urban Resource that still genuinely cares about its clients and tenants, however with the Urban Resources team, that's exactly what you'll find! Since signing my lease a year ago, the entire staff was nothing short of amazing. That very few times that I had minor issues with my unit, they quickly and effectively resolved it. Anytime I had to email or call the office, everyone was always extremely helpful and professional. In particular, Yolanda (Management Service Supervisor) is a true asset to the Urban Resource team and overall delivers a wealth of knowledge and outstanding customer service while simultaneously assisting with numerous procedures and documents that I needed during my year lease. She always found a way to be extremely helpful and provided solutions and answers to my many questions, while responding in lighting fast time! Another UR superstar is Jazim in Accounts Receivables. Her patience and knowledgable responses always made my experiences very pleasant. She was helpful, professional and always willing to help when I needed assistance or had questions about my lease. I''m truly thankful that I found Urban Resources because I honestly feel that I was in the best hands possible when it came to my rental needs. I look forward to another year of working with Urban Resource and would wholeheartedly recommend them to anyone thinking of renting through them. It's the best choice you can make! Thank you Urban Resources Team for all your great work! read more

Disorganized and dishonest. They don't want to help you, they just want your money and not do any work. In my 3 years of dealing with them, they managed to screw up every single thing. They never answer calls or respond to emails. They don't care about you or your problems. If you have an issue with your property, you have to call them 1 million times before they lift a finger. In fact the only way to get someone to respond to you is if you email every single person in the company, blaming a single person that they are not responding. Once you do that, the person being blamed will respond immediately. At the end of my 3 year lease, they decided to take $150 out of my deposit to "remove personal items". The item was a rolled up rug that was already in the apartment when I moved in. They said I have 15 days to dispute the charge. I sent them a response the very next day, but they simply ignored my response, and just charged me the $150 anyway. Hands down worst company I've ever come across in my life. Edit: Company owner responded to my review with the same practice I've seen from them for the past 3 years: 1. Give fake apology 2. Give fake excuse about why they are not addressing the problem 3. Give fake resolution which will never be followed through. Clearly they spend more time coming up with template responses than thinking about ways to make their business practices better. read more

I previously left a rave review based on how quickly me being locked out was resolved. However, I now must leave a bad review. It appears the building is having a Gnat issue; exacerbated by garbage piled up in the trash room. I previously had to have my unit fumigated due to the gnats (I have no fruit, plants, trash, water leaks etc in my unit). However, since then, it appears that Gnats are back. This is very stressful. I left a service request thru the resident portal, left a voicemail directly with the management office and sent emails to service & management team and yet no response. At this point, I am tempted to break my lease and/or to hold rent until this situation is rectified. Im not sure if the company is having issues related to Covid, but this is ridiculous. update: My issue has been successfully resolved since this initial post. Thank you to Carla P. for her patient & caring assistance, along with Yasmany C. who clarified why there had been a delay in addressing my concern. Thank you Urban Resource! I feel much much better!! :) read more

As President of my building's condo board, I want to commend Urban Resource for being a wonderful and professional management company. From the moment they started representing our condominium several years ago, they immediately looked into and reduced numerous utility expenses. Additionally, every time I contact them for some assistance, they provide an immediate reply that they will address the matter. Also, they are always on top of all requirements that are required by the State of Florida. Our building is currently installing hurricane-proof windows and doors and as you can imagine, it is a HUGE project. Urban Resource has been at our side since the beginning providing invaluable guidance and assistance. I don't know what we would have done without them. I have mostly dealt with Daniel Veitia and Javier Zuniga and they are ALWAYS a pleasure to work with. I know that they have our back regarding any concerns needing addressing. I highly recommend UR for any of your condo management needs. read more

Urban Resource manages the building where I live. I recently had to do some extensive work to my kitchen and I am so grateful to Urban Resource. It was a big endeavor and involved work and details that I am neither well versed on nor had time for. Javier set up the entire work order. Javier completely directed and coordinated all the activities and service providers. He was incredibly hands on, visiting the apartment and inspecting the work throughout the project. He ensured the project was done within the time frame commitment and made certain I was happy with the results. This is in line with every one of my experiences with Urban Resource these past 7 years. They are quick to respond, resolve all problems in a timely fashion, are very hands on and pay the kind of attention to detail one would think it was their own apartment. I have also worked with Daniel and Laura, and like Javier they are very dedicated and have a strong work ethic! I HIGHLY recommend Urban Resource! read more

I have had the privilege of working with the Urban Resource team for many years, with buying to selling properties as well as trusting Jesús and his colleagues with the often challenging matters involving successfully managing a rental property during the COVID-19 era from hundreds of miles away. The professionalism, attention to detail, frequent communication (extremely important and appreciated!) are unmatched and with over 30 years experience investing in, owning, and managing rental properties I state this with complete confidence. I trust the entire team completely with every aspect of my real estate needs. Having a trusted partner capable of providing personalized expert-level service with every aspect of buying, selling or managing real estate in the wild wonderful Miami real estate market is a blessing. This is truly a best-in-class "one stop shop" that exceeds my highest expectations each and every time. read more

Absolute worse when it comes to repairs and maintenance!!! There is basically no maintenance. My entire ceiling collapsed due to a water leak and termite damage. It took months to get someone in there just to re-drywall the ceiling. They never fixed the leak and now the new ceiling is getting water damage every time it rains. I called probably 50 times + in person visits to the office. They just don't care. The guys they sent to repair the drywall were an absolute disaster. They were drinking beer outside. They made such a mess. Sloppiest work I ever seen. I had to finish the ceiling and paint it myself because they never came back. I had Miami code enforcement come out to look at the ceiling and leak. Even with a notice from them, urban resources still refuses to repair the leak/ceiling. Everyone in the building talks about how there is no maintenance. read more

I am an absentee owner of a property in South Beach whose building is managed by Urban Resource. In the past few weeks I have had some problems with my unit. Javier has been extremely diligent in helping me to resolve the issues in a timely matter. He has gone out of his way to provide me with contact information for a plumber and an electrician and has coordinated their visits so that my problems could be resolved quickly and professionally with very little effort on my part. He went a step further and visited my unit in person so that he could assess the issue and determine who was financially responsible for the problem. I appreciate his rapid response and action to my every email. It has been a pleasure to have Urban Resource and especially Javier involved with the management of my building. read more

I have been living in an Art Deco building managed by Urban ressources since May 2018. I love my apartment but also the management company, which has been just amazing since day 1. The whole team is awesome but more particularly Yasmany, Omar, Dulce & Monrabal. These guys are just so helpful! Always nice and available. They always pickup the phone right away or answer emails within the hour. They will always solve your issues without any trouble. They're so efficient and fast that it has been a true pleasure dealing with them. Thanks so much for all your help! I'm very grateful for your support and care, it really has made my experience living in one of your buildings a great one. I highly recommend Urban Ressources to any tenant on Miami Beach! read more

Condominiums are places where individually smart people become collective idiots. That is why management companies were created. Urban Management Company has solved many a condominium's problems including the one we have resided in for over 35 years. You can't please everyone is a fact of condominium life style and business in general. When I read the negative comments posted about them on this site by a frequent negative commentator. I would tell you factually to ignore them. They were written by a very disturbed individual not for the benefit of the community. Javier, Mauricio, Jessinia and the entire staff solve normal and not so normal condominium problems on a daily basis. Give them a chance you will be a happier condo dweller if you do. read more

My partner and I moved from another apartment here in Miami Beach to an apartment owned by Urban Resources. I can't believe how quickly we were able to move in. Omar was professional and set the right expectations from the beginning on a human level. This level of service from Omar and Urban Resources was very hard to find. Also, I just wanted to take a moment to call out how grateful my partner and I are for the fast, efficient and professional maintenance work order service done. The gentleman came over to my apartment the next business day to take care of all the work orders I had put in. Not only that, but he was incredibly kind and friendly. Thank you for hiring people that puts humans first. He deserves a big high five and praise. read more

In the short time that I have been living at this condo I have had the pleasure of talking with Beline Castor the rep to the building manager at this condo. She has been extremely responsive and informative regarding all issues/questions I have called in regards to. Unfortunately I cannot say the same regarding the resident manager Bruno. I had an issue regarding my car being towed, just having about a month and a half in the property and sent a lengthy email as a brand new resident and I was completely ignored. To this day I have not been able to reach Bruno to address the issue. 5 Star to Beline, wish I could say the same about Bruno. Once again a BIG BIG thank you to Beline, I have grown extremely fond of her in my short time here. read more

I want to write this review specially for Yanet Terán. A couple of days ago I was needing a reference letter for this new apartment I applied for (I lived at one of the buildings of Urban Resource), and I sent an email to Urban Resource Management. Within a few minutes Yanet answered my request and sent me a beautiful and well redacted reference letter with all my information even though I did not specify much in my email. I was so happy and relief because what I thought it would take me days to achieve Yanet helped me out in a matter of minutes. Keep working so hard and being so nice to your clients, specially during this time of isolation and loneliness. Thank you for your time and efficiently attention to me when I need it the most. read more

I moved to the area in March and currently renting from Urban Resources in Miami Beach, so I don't know really anyone close by. I was out of town and received a box via UPS at my front door. I couldn't think of anyone that could first: come to my apartment and get the box and second: hold it for me for 2 weeks until I returned. I took a chance to call the rental office at Urban Resources and spoke to Yasmany Herrera who immediately made me feel so relieved by assuring me he would take care of it and place the box inside my apartment. A few hours later he sent me an email WITH A PICTURE of the box inside of my apartment. Reassuring me once again that he had done what he promised. Absolutely above and beyond! Thank you Yasmany you rock! read more

First of all I would like to recognize the fact that Omar is outstanding in the five months I've been searching for a place he is the only person who has took the time out of his day to make sure I didn't end up somewhere like liberty city he has went above and beyond to find me a place that I could keep my pets and for all of you complaining about service issues if you would read the terms of your lease it does state that they only repair up to $150 worth of things that you are supposed to maintain your own apartment but a employee like him needs to be recognized he got me a great deal in South Beach and I couldn't be happier with the customer service that I received. Omar if you read this you're awesome thank you for everything read more