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    Urbana Farmstead

    5.0 (1 review)
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    3 years ago

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    Sam's Oriental Store - 1st and 2nd defrosting flat

    Sam's Oriental Store

    3.9(36 reviews)
    5.7 mi
    •$$

    My family has been patronizing this business for more than 30 years. On Wednesday, I stopped in…read morewith my son and daughter to purchase a few treats and household staples. While reaching down to retrieve another item, I accidentally dropped a bottle of soy sauce, which shattered. I immediately informed the employees, accepted responsibility, and apologized sincerely for the accident. At checkout, I was charged for both the replacement bottle and the broken one. While I understand that accidents can result in a loss for a business, I was genuinely surprised that, after more than three decades of loyal patronage, there was no discretion or consideration extended in what was clearly an unintentional incident. Having spent my entire adult life working in customer service, I understand that businesses are often remembered not for how they handle routine transactions, but for how they respond when something unexpected occurs. A small gesture of goodwill in this situation would have reinforced customer loyalty and reflected an appreciation for a long-standing relationship. Instead, the experience left me feeling undervalued as a customer. As a Black customer, this interaction also contributed to a broader concern I have experienced over the years regarding how Black patrons are sometimes treated in businesses that rely heavily on our community's support. I cannot speak to anyone's intentions, but I can speak to how this experience made me feel. It was especially disheartening that my son and young daughter witnessed what I perceived as a lack of grace and customer appreciation. Unfortunately, this experience has ended a relationship with a business my family has supported for over three decades. For those looking for an alternative, I recommend the newer, larger Asian grocery store farther down University. In my experience, their staff has been welcoming, professional, and customer-focused, creating a shopping environment that encourages repeat business.

    Great variety, good prices. I can find items here that are no where else. Everything from spices,…read moresauces, fresh veggies. My favorite are the mangoes. Weekends there's a specialty sandwich that needs to be tried not described.

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    Sam's Oriental Store - 1st one defrosting flat

    1st one defrosting flat

    Sam's Oriental Store - 3rd one horrible

    3rd one horrible

    Sam's Oriental Store - Part of the noodle selection

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    Part of the noodle selection

    Urbana Farmstead - farmersmarket - Updated September 2026

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