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    Urbana Farmstead

    5.0 (1 review)
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    3 years ago

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    Sam's Oriental Store

    Sam's Oriental Store

    3.9
    (36 reviews)
    5.7 mi
    $$

    This smaller market a few minutes away from Mr. Chen's has a lot of the snacks and stuff we can…read morenever find there. They even have ube flavored treats! Nice to know that I can come here for everything that Mr. Chen's lacks. They even have better customer service here. They definitely packed every item they could into their store. I mean there's so much in here and the space is maybe 1/4 the size of Mr. Chen's. They have a sign in the store that says no pictures... not sure what that's about. Only downside is it's cash only. There's a BoA at the end of the strip mall, but man... would be so much better if they took plastic.

    My family has been patronizing this business for more than 30 years. On Wednesday, I stopped in…read morewith my son and daughter to purchase a few treats and household staples. While reaching down to retrieve another item, I accidentally dropped a bottle of soy sauce, which shattered. I immediately informed the employees, accepted responsibility, and apologized sincerely for the accident. At checkout, I was charged for both the replacement bottle and the broken one. While I understand that accidents can result in a loss for a business, I was genuinely surprised that, after more than three decades of loyal patronage, there was no discretion or consideration extended in what was clearly an unintentional incident. Having spent my entire adult life working in customer service, I understand that businesses are often remembered not for how they handle routine transactions, but for how they respond when something unexpected occurs. A small gesture of goodwill in this situation would have reinforced customer loyalty and reflected an appreciation for a long-standing relationship. Instead, the experience left me feeling undervalued as a customer. As a Black customer, this interaction also contributed to a broader concern I have experienced over the years regarding how Black patrons are sometimes treated in businesses that rely heavily on our community's support. I cannot speak to anyone's intentions, but I can speak to how this experience made me feel. It was especially disheartening that my son and young daughter witnessed what I perceived as a lack of grace and customer appreciation. Unfortunately, this experience has ended a relationship with a business my family has supported for over three decades. For those looking for an alternative, I recommend the newer, larger Asian grocery store farther down University. In my experience, their staff has been welcoming, professional, and customer-focused, creating a shopping environment that encourages repeat business.

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    1st one defrosting flat
    1st one defrosting flat
    3rd one horrible
    3rd one horrible
    Part of the noodle selection

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    Part of the noodle selection

    Urbana Farmstead - farmersmarket - Updated August 2026

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